Please feel free to email me directly at tomio.nagano@sfgov.org any time about this or any other issue in the neighborhood.

Hi Britta, my name is Tomio and I'm on Supervisor Sauter's staff. I am so sorry we haven't followed up on this sooner, but we take issues like this very seriously.

I have reached out to DPW and will update you as soon as I have more information.