Before wireframes. Before prototypes. Before tickets.
We start with Route Mapping – our go-to method for aligning teams early by co-designing structure as a shared UX blueprint.

Learn how in our open playbook 📖
www.thinkmill.com.au/method/playb...

Sometimes the biggest insight isn’t in the data – it’s in what someone says off-hand while trying to get a task done.

Design Ethnography helps us tune into context, habits, and friction as they surface.

We walk through it in our Playbook 👇
www.thinkmill.com.au/method/playb...

Some decisions feel impossible to land.
Too many voices, conflicting priorities.

That’s when we reach for DACI – a decision-making framework we picked up from working with Atlassian.

It’s part of our Playbook 👇
www.thinkmill.com.au/method/playb...

Since 2022, we’ve partnered with AnywhereWorks to evolve how their teams design and ship – across platforms, systems, and capability.

Design systems, infra, engineering support – real impact, built together.

🔗 Check out the full case study: thinkmill.com.au/work/anywher...

When products feel confusing, it’s often the concepts that aren’t clear.

Core Concepts is a method for mapping the key objects, states, and relationships in a system – so teams can move forward with shared understanding 🤝

From the Thinkmill Playbook →
thinkmill.com.au/method/playb...

When teams feel stuck, we make the work visible.

Activity Mapping helps untangle product complexity and align teams – like a product spec, but more human, and trackable.

A recent addition to the Thinkmill Playbook →
www.thinkmill.com.au/method/playb...