The School of Good Services
@theschoolofgood.bsky.social
We help organisations get better at designing and delivering services that work for their users
Run by Sarah Drummond and Lou Downe
good.services
Run by Sarah Drummond and Lou Downe
good.services
That’s why we wrote Good Services—15 principles for designing services that actually work for the people who need them.
Because if people can’t use your service, it’s not a service.
Delving back into the archives with this piece from Think with Google.
www.youtube.com/watch?v=b2PT...
Because if people can’t use your service, it’s not a service.
Delving back into the archives with this piece from Think with Google.
www.youtube.com/watch?v=b2PT...
Lessons from service design with author Lou Downe
Are you speaking a totally different language to your customers? Lou Downe, author of the best selling book Good Services and former Design Director of the UK Government, joins Neil to talk about…
www.youtube.com
September 3, 2025 at 7:30 AM
That’s why we wrote Good Services—15 principles for designing services that actually work for the people who need them.
Because if people can’t use your service, it’s not a service.
Delving back into the archives with this piece from Think with Google.
www.youtube.com/watch?v=b2PT...
Because if people can’t use your service, it’s not a service.
Delving back into the archives with this piece from Think with Google.
www.youtube.com/watch?v=b2PT...
- How to make the case for sustainable service design and influence decision makers
- How to build personal resilience in a forever changing climate
- How to build personal resilience in a forever changing climate
August 28, 2025 at 9:32 AM
- How to make the case for sustainable service design and influence decision makers
- How to build personal resilience in a forever changing climate
- How to build personal resilience in a forever changing climate
- How to adapt your design tools and processes to make sustainable design decisions
- Ways to measure and monitor the impact of your service on the planet
- How to identify the risk of service continuity in the face of increasing climate risks and design resilience into services
- Ways to measure and monitor the impact of your service on the planet
- How to identify the risk of service continuity in the face of increasing climate risks and design resilience into services
August 28, 2025 at 9:32 AM
- How to adapt your design tools and processes to make sustainable design decisions
- Ways to measure and monitor the impact of your service on the planet
- How to identify the risk of service continuity in the face of increasing climate risks and design resilience into services
- Ways to measure and monitor the impact of your service on the planet
- How to identify the risk of service continuity in the face of increasing climate risks and design resilience into services
Lucy Stewart takes you through;
- How the design and delivery of services contributes to the climate crisis
- Where the key opportunities are for interventions in the design of services to reduce their impact on the planet
- How the design and delivery of services contributes to the climate crisis
- Where the key opportunities are for interventions in the design of services to reduce their impact on the planet
August 28, 2025 at 9:32 AM
Lucy Stewart takes you through;
- How the design and delivery of services contributes to the climate crisis
- Where the key opportunities are for interventions in the design of services to reduce their impact on the planet
- How the design and delivery of services contributes to the climate crisis
- Where the key opportunities are for interventions in the design of services to reduce their impact on the planet
If you're interested in learning more, our next introduction course to Good Services starts on the 17th September, tickets can be found on good.services/designing-go...
Designing Good Services — Good Services
Designing Good Services is a live 1 day course that demystifies what makes a good service, helping you to identify problems in the design of services and understand what can be done to improve them
good.services
August 20, 2025 at 7:30 AM
If you're interested in learning more, our next introduction course to Good Services starts on the 17th September, tickets can be found on good.services/designing-go...
Use it solo, with your team, in a workshop, or as part of user research.
A practical tool to start conversations around how you can make the services you run better.
A practical tool to start conversations around how you can make the services you run better.
August 20, 2025 at 7:30 AM
Use it solo, with your team, in a workshop, or as part of user research.
A practical tool to start conversations around how you can make the services you run better.
A practical tool to start conversations around how you can make the services you run better.
We'd recommend this is done hand in hand with user research, reflecting on any data you have that can help you answer these, and observing how your service is used. Even without this, it is a really useful starting point to connect people with seeing their services and discussing good services
August 20, 2025 at 7:30 AM
We'd recommend this is done hand in hand with user research, reflecting on any data you have that can help you answer these, and observing how your service is used. Even without this, it is a really useful starting point to connect people with seeing their services and discussing good services
It can help you to;
✅ Spot what’s working and what isn't
⚠️ Find where people are falling through the gaps
🎯 Focus your efforts where it matters most
✅ Spot what’s working and what isn't
⚠️ Find where people are falling through the gaps
🎯 Focus your efforts where it matters most
August 20, 2025 at 7:30 AM
It can help you to;
✅ Spot what’s working and what isn't
⚠️ Find where people are falling through the gaps
🎯 Focus your efforts where it matters most
✅ Spot what’s working and what isn't
⚠️ Find where people are falling through the gaps
🎯 Focus your efforts where it matters most
If you're interested in joining the course, you can read more here:
good.services/agile-servic...
And Kev's website is here:
www.mearso.co.uk
good.services/agile-servic...
And Kev's website is here:
www.mearso.co.uk
Agile Service Design — Good Services
Agile Service Design is a live 3 day course split over three weeks that focuses on the reality of designing services in changing organisational environments
good.services
August 15, 2025 at 11:06 AM
If you're interested in joining the course, you can read more here:
good.services/agile-servic...
And Kev's website is here:
www.mearso.co.uk
good.services/agile-servic...
And Kev's website is here:
www.mearso.co.uk
We're focused on going beyond tools and really delving into the critical ideas of what services are, how we design them, how to make this work inside organisations who don't see their services and the various roles of people who design services.
August 15, 2025 at 11:06 AM
We're focused on going beyond tools and really delving into the critical ideas of what services are, how we design them, how to make this work inside organisations who don't see their services and the various roles of people who design services.
This is what Kev had to say;
"I couldn't speak more highly about the course. The material is over and above, with no fluff, and you did a great job of delivering, facilitating and educating"
"I couldn't speak more highly about the course. The material is over and above, with no fluff, and you did a great job of delivering, facilitating and educating"
August 15, 2025 at 11:06 AM
This is what Kev had to say;
"I couldn't speak more highly about the course. The material is over and above, with no fluff, and you did a great job of delivering, facilitating and educating"
"I couldn't speak more highly about the course. The material is over and above, with no fluff, and you did a great job of delivering, facilitating and educating"