Thank you. What a useful handout

It was rewarding to be the Programme Secretary for the conference. ITNow magazine is a great benefit of being a member of BCS, The Chartered Institute for IT: www.bcs.org/membership-a...

Very well put!

Responsibility for quality rests with senior management. Is responsibility the same as ownership? If I feel ownership I care more, but I may not have the same level of control as senior management.

Yes, there should be training on how to create a collaborative environment.

Training for managers on this issue would be really helpful

I would say that it is soft issues that have slowed me down, and they are the most difficult to deal with! An example would be working in an environment where it is hard to cooperate with people because it is so competitive.

After my talk Gopal Rao Kallepu, Senior PM BrowserStack, wrote The discussion really deepened my understanding of process behaviour charts and their impact on test data analysis.
I’m excited to bring some of these learnings into our product and continue improving it for our users.