As well as showing how repurposing reduced e-waste, this tale illustrates why devices alone aren't the answer. Trusted community venues and people are also vital for digital inclusion.

Just with digital exclusion, we saw 300 in year 1, 900 in year 2, over 2000 in year 3 and we're on our way to 2400 this year. Services have a runway. /rant

But, as you say, whatever the service looks like, it has to be properly funded for multiple years to get really running and established. Not canned after a 6month pilot because of unrealistic targets./3

We need to get people out of GP surgeries, not the other way around.Multi-use hubs with co-locating services for people might have a fighting chance of people attending, especially if by attending people are not automatically labelled as 'poor', 'unemployed', 'ex offender', 'dependent' or whatever/2

Quite right. Advice services are best-placed to give that sort of advice. Maybe social prescribers might have been part of the solution but it doesn't seem to be working that way /1

Like the other people who are there. /end

Also, having a community/neighbourhood space that anyone can come to without being labelled is helpful for the days people would like a bit of support but today they don't want to be seen as 'in food poverty' or 'a recovering...' they just to be a person coming in to get just jobs done /1

Our team all take it in their stride whilst I'm totally gobsmacked at how brilliant they all are. This stuff isn't trivial and it's all essential stuff for members of our community who are required to interact online for basic services. Community-based digital inclusion in action!