I can! Would love to get it going for you. Send me a DM?

Technically I’m the interim new guy but I’d be happy to try and get things going for you if I can. I know we’ve let a lot of people down this year, sounds like especially you.

Wasn’t able to reproduce your issue but I DM’d you a discount code that will work

Ok, well that’s not working as expected for you. Let me chase down.

Hey Scott, see below from the top of your screen recording — I believe if you login you’ll see the discounted offers. Feel free to DM me or respond here if that doesn’t resolve the issue.

Hey TJ, appreciate you’ve decided to walk away. I’m so sorry we’ve let you down. If you want to hit me via DM I’d be happy to take a look at what went wrong in your home.

Hi @effle.bsky.social, I’d be happy to help sort out what might be going on with your system. DM me?

Hey Scott, would love for you to stick with us. I’m committed to getting the software not just “back on track” but to a place that’s better than what you’ve gotten from us for many years. In the meantime, my DM’s are open if you want to tell me more about the particular issues you’re seeing.

That’s terrible — and not what I’d expect at all at this point. I sent you a DM to try to get to the bottom of this.

Hey, happy to help any way I can (in addition to passing along your justifiable contempt for the entire fiasco). My DM’s are open here if you want to talk about the particulars you’re seeing (also can do it here in the replies if you prefer).