My sister and I used to sing this when we were kids. She was always Elaine and I was you. Then I went on to join an amateur operatic society as an adult and ended up playing Florence. Felt like I was a turncoat!

Agreed. No excuse for unfairly picking on the frontline shop staff. But, sadly, some companies don’t care about social media feedback either. I’m currently locked in 2 battles with a major coffee chain just now regarding property damage and they couldn’t care less 😟