XMission System Status
@status.xmission.com
Welcome to XMission's net status feed, where you can find the latest news about our network and systems. For general news and info, please follow xmission.
XMission Technical Support will be unavailable on Saturday, December 6th from 4 PM - Midnight, MST, during our annual staff holiday party.
December 5, 2025 at 4:00 PM
XMission Technical Support will be unavailable on Saturday, December 6th from 4 PM - Midnight, MST, during our annual staff holiday party.
Our phone system is back online, thank you for your understanding and patience.
December 4, 2025 at 5:04 AM
Our phone system is back online, thank you for your understanding and patience.
Our phone system is currently undergoing maintenance. If you need technical support, please reach us over chat on zurl.co/FWd2p or send us an email, support@xmission.com .
XMission | Live Support
support@xmission.com · 801.539.0852 · 51 E 400 S #000, SLC, UT 84111 · Sales/Billing: 9am–5pm, M–F · Support: 24/7 · status.xmission.com
zurl.co
December 4, 2025 at 4:46 AM
Our phone system is currently undergoing maintenance. If you need technical support, please reach us over chat on zurl.co/FWd2p or send us an email, support@xmission.com .
UTOPIA Maintenance Emergency maintenance on LA026-ADS-7001 - Layton
MAINTENANCE START TIME: 12/04/2025 12:01 AM MST
MAINTENANCE STOP TIME: 12/04/2025 06:00 AM MST
SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.
MAINTENANCE START TIME: 12/04/2025 12:01 AM MST
MAINTENANCE STOP TIME: 12/04/2025 06:00 AM MST
SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.
December 3, 2025 at 8:36 PM
UTOPIA Maintenance Emergency maintenance on LA026-ADS-7001 - Layton
MAINTENANCE START TIME: 12/04/2025 12:01 AM MST
MAINTENANCE STOP TIME: 12/04/2025 06:00 AM MST
SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.
MAINTENANCE START TIME: 12/04/2025 12:01 AM MST
MAINTENANCE STOP TIME: 12/04/2025 06:00 AM MST
SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.
Tremonton-
DESCRIPTION: UTOPIA Network Outage Looks like we lost slot 2 of this switch. Contacted FSG and they are in route.
CATEGORY: Network Hardware Device/UnitDead
START TIME: 12/02/2025 10:35 AM MST
END TIME:
SCOPE OF IMPACT: Customers affected may be without service.
DESCRIPTION: UTOPIA Network Outage Looks like we lost slot 2 of this switch. Contacted FSG and they are in route.
CATEGORY: Network Hardware Device/UnitDead
START TIME: 12/02/2025 10:35 AM MST
END TIME:
SCOPE OF IMPACT: Customers affected may be without service.
December 2, 2025 at 8:26 PM
Tremonton-
DESCRIPTION: UTOPIA Network Outage Looks like we lost slot 2 of this switch. Contacted FSG and they are in route.
CATEGORY: Network Hardware Device/UnitDead
START TIME: 12/02/2025 10:35 AM MST
END TIME:
SCOPE OF IMPACT: Customers affected may be without service.
DESCRIPTION: UTOPIA Network Outage Looks like we lost slot 2 of this switch. Contacted FSG and they are in route.
CATEGORY: Network Hardware Device/UnitDead
START TIME: 12/02/2025 10:35 AM MST
END TIME:
SCOPE OF IMPACT: Customers affected may be without service.
XMission will be closed from 7 a.m. on Thursday, November 27th until 8 a.m. on Saturday, November 29th in observation of Thanksgiving. A skeleton crew will be on site for emergencies. ☠️
November 26, 2025 at 4:00 PM
XMission will be closed from 7 a.m. on Thursday, November 27th until 8 a.m. on Saturday, November 29th in observation of Thanksgiving. A skeleton crew will be on site for emergencies. ☠️
Please be aware we do not send emails like this. This email is considered spam. DO NOT download any files attached to these emails. If you have, it is recommended you update your password, and run a virus scan on your computer. Thanks for your support while we fight spammers.
November 25, 2025 at 9:37 PM
Please be aware we do not send emails like this. This email is considered spam. DO NOT download any files attached to these emails. If you have, it is recommended you update your password, and run a virus scan on your computer. Thanks for your support while we fight spammers.
There was two phishing emails sent out today. One with the subjet XMission Notification, and another with Account Notice — Issue #94721 . Please delete it, or if you clicked the link/scanned the QR code, get in touch with our support department.
November 25, 2025 at 9:31 PM
There was two phishing emails sent out today. One with the subjet XMission Notification, and another with Account Notice — Issue #94721 . Please delete it, or if you clicked the link/scanned the QR code, get in touch with our support department.
UTOPIA WV038 switch retirement Network Device/Replacement - West Valley
MAINTENANCE START: 11/25/2025 08:00 AM MST
MAINTENANCE STOP: 11/25/2025 05:00 PM MST
SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.
MAINTENANCE START: 11/25/2025 08:00 AM MST
MAINTENANCE STOP: 11/25/2025 05:00 PM MST
SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.
November 24, 2025 at 3:00 PM
UTOPIA WV038 switch retirement Network Device/Replacement - West Valley
MAINTENANCE START: 11/25/2025 08:00 AM MST
MAINTENANCE STOP: 11/25/2025 05:00 PM MST
SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.
MAINTENANCE START: 11/25/2025 08:00 AM MST
MAINTENANCE STOP: 11/25/2025 05:00 PM MST
SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.
UTOPIA has made us aware of an outage affecting XMission Fiber customers that are located in Brigham City. Our system administrators are currently working with UTOPIA to restore services as quickly as possible. There is no ETA at this time.
November 24, 2025 at 2:40 AM
UTOPIA has made us aware of an outage affecting XMission Fiber customers that are located in Brigham City. Our system administrators are currently working with UTOPIA to restore services as quickly as possible. There is no ETA at this time.
DESCRIPTION: UTOPIA Maintenance Morgan City Power maintenance
MAINTENANCE START TIME: 11/20/2025 08:30 PM MST
MAINTENANCE STOP TIME: 11/20/2025 09:30 PM MST
SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.
MAINTENANCE START TIME: 11/20/2025 08:30 PM MST
MAINTENANCE STOP TIME: 11/20/2025 09:30 PM MST
SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.
November 19, 2025 at 3:00 PM
DESCRIPTION: UTOPIA Maintenance Morgan City Power maintenance
MAINTENANCE START TIME: 11/20/2025 08:30 PM MST
MAINTENANCE STOP TIME: 11/20/2025 09:30 PM MST
SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.
MAINTENANCE START TIME: 11/20/2025 08:30 PM MST
MAINTENANCE STOP TIME: 11/20/2025 09:30 PM MST
SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.
UTOPIA WV013 switch retirement - West Valley
Network Device/Replacement
MAINTENANCE START TIME: 11/20/2025 08:00 AM MST
MAINTENANCE STOP TIME: 11/20/2025 04:00 PM MST
SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.
Network Device/Replacement
MAINTENANCE START TIME: 11/20/2025 08:00 AM MST
MAINTENANCE STOP TIME: 11/20/2025 04:00 PM MST
SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.
November 19, 2025 at 3:00 PM
UTOPIA WV013 switch retirement - West Valley
Network Device/Replacement
MAINTENANCE START TIME: 11/20/2025 08:00 AM MST
MAINTENANCE STOP TIME: 11/20/2025 04:00 PM MST
SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.
Network Device/Replacement
MAINTENANCE START TIME: 11/20/2025 08:00 AM MST
MAINTENANCE STOP TIME: 11/20/2025 04:00 PM MST
SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.
UTOPIA WV015 switch retirement - West Valley
Network Device/Replacement
MAINTENANCE START TIME: 11/19/2025 08:00 AM MST
MAINTENANCE STOP TIME: 11/19/2025 05:00 PM MST
SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.
Network Device/Replacement
MAINTENANCE START TIME: 11/19/2025 08:00 AM MST
MAINTENANCE STOP TIME: 11/19/2025 05:00 PM MST
SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.
November 18, 2025 at 3:00 PM
UTOPIA WV015 switch retirement - West Valley
Network Device/Replacement
MAINTENANCE START TIME: 11/19/2025 08:00 AM MST
MAINTENANCE STOP TIME: 11/19/2025 05:00 PM MST
SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.
Network Device/Replacement
MAINTENANCE START TIME: 11/19/2025 08:00 AM MST
MAINTENANCE STOP TIME: 11/19/2025 05:00 PM MST
SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.
UTOPIA Maintenance LI009-ADS-1002 switch retirement 11/19/2025 - Lindon
MAINTENANCE START TIME: 11/19/2025 12:01 AM MST
MAINTENANCE STOP TIME: 11/20/2025 06:00 AM MST
SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.
MAINTENANCE START TIME: 11/19/2025 12:01 AM MST
MAINTENANCE STOP TIME: 11/20/2025 06:00 AM MST
SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.
November 17, 2025 at 3:00 PM
UTOPIA Maintenance LI009-ADS-1002 switch retirement 11/19/2025 - Lindon
MAINTENANCE START TIME: 11/19/2025 12:01 AM MST
MAINTENANCE STOP TIME: 11/20/2025 06:00 AM MST
SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.
MAINTENANCE START TIME: 11/19/2025 12:01 AM MST
MAINTENANCE STOP TIME: 11/20/2025 06:00 AM MST
SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.
UTOPIA Maintenance WV033 switch retirement - West Valley
Network Device/Replacement
MAINTENANCE START TIME: 11/18/2025 08:00 AM MST
MAINTENANCE STOP TIME: 11/18/2025 05:00 PM MST
SCOPE OF IMPACT: All customers affected will experience a brief outage.
Network Device/Replacement
MAINTENANCE START TIME: 11/18/2025 08:00 AM MST
MAINTENANCE STOP TIME: 11/18/2025 05:00 PM MST
SCOPE OF IMPACT: All customers affected will experience a brief outage.
November 17, 2025 at 3:00 PM
UTOPIA Maintenance WV033 switch retirement - West Valley
Network Device/Replacement
MAINTENANCE START TIME: 11/18/2025 08:00 AM MST
MAINTENANCE STOP TIME: 11/18/2025 05:00 PM MST
SCOPE OF IMPACT: All customers affected will experience a brief outage.
Network Device/Replacement
MAINTENANCE START TIME: 11/18/2025 08:00 AM MST
MAINTENANCE STOP TIME: 11/18/2025 05:00 PM MST
SCOPE OF IMPACT: All customers affected will experience a brief outage.
UTOPIA Maintenance WV035 switch retirement 11/13/2025 - West Valley
MAINTENANCE START TIME: 11/13/2025 08:00 AM MST
MAINTENANCE STOP TIME: 11/13/2025 05:00 PM MST
SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.
MAINTENANCE START TIME: 11/13/2025 08:00 AM MST
MAINTENANCE STOP TIME: 11/13/2025 05:00 PM MST
SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.
November 12, 2025 at 3:00 PM
UTOPIA Maintenance WV035 switch retirement 11/13/2025 - West Valley
MAINTENANCE START TIME: 11/13/2025 08:00 AM MST
MAINTENANCE STOP TIME: 11/13/2025 05:00 PM MST
SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.
MAINTENANCE START TIME: 11/13/2025 08:00 AM MST
MAINTENANCE STOP TIME: 11/13/2025 05:00 PM MST
SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.
UTOPIA NS002 switch retirement 11/14/2025 - North Salt Lake
MAINTENANCE START TIME: 11/14/2025 12:01 AM MST
MAINTENANCE STOP TIME: 11/14/2025 06:00 AM MST
SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.
MAINTENANCE START TIME: 11/14/2025 12:01 AM MST
MAINTENANCE STOP TIME: 11/14/2025 06:00 AM MST
SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.
November 12, 2025 at 3:00 PM
UTOPIA NS002 switch retirement 11/14/2025 - North Salt Lake
MAINTENANCE START TIME: 11/14/2025 12:01 AM MST
MAINTENANCE STOP TIME: 11/14/2025 06:00 AM MST
SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.
MAINTENANCE START TIME: 11/14/2025 12:01 AM MST
MAINTENANCE STOP TIME: 11/14/2025 06:00 AM MST
SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.
DESCRIPTION: UTOPIA Network Outage Likely fiber damage in PE001. - Perry
START TIME: 11/11/2025 02:22 PM MST
END TIME:
SCOPE OF IMPACT: Customers affected may be without service.
START TIME: 11/11/2025 02:22 PM MST
END TIME:
SCOPE OF IMPACT: Customers affected may be without service.
November 11, 2025 at 11:22 PM
DESCRIPTION: UTOPIA Network Outage Likely fiber damage in PE001. - Perry
START TIME: 11/11/2025 02:22 PM MST
END TIME:
SCOPE OF IMPACT: Customers affected may be without service.
START TIME: 11/11/2025 02:22 PM MST
END TIME:
SCOPE OF IMPACT: Customers affected may be without service.
UTOPIA WV040 switch retirement - West Valley
Network Device/Replacement
MAINTENANCE START TIME: 11/11/2025 08:00 AM MST
MAINTENANCE STOP TIME: 11/11/2025 05:00 PM MST
SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.
Network Device/Replacement
MAINTENANCE START TIME: 11/11/2025 08:00 AM MST
MAINTENANCE STOP TIME: 11/11/2025 05:00 PM MST
SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.
November 10, 2025 at 11:21 PM
UTOPIA WV040 switch retirement - West Valley
Network Device/Replacement
MAINTENANCE START TIME: 11/11/2025 08:00 AM MST
MAINTENANCE STOP TIME: 11/11/2025 05:00 PM MST
SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.
Network Device/Replacement
MAINTENANCE START TIME: 11/11/2025 08:00 AM MST
MAINTENANCE STOP TIME: 11/11/2025 05:00 PM MST
SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.
The fiber outage affecting XMission Fiber customers in Colorado was resolved at 6:45PM, MST. If you are still experiencing issues, please restart your Wi-Fi router. If that doesn't work, our technical support is available to help.
November 7, 2025 at 4:53 AM
The fiber outage affecting XMission Fiber customers in Colorado was resolved at 6:45PM, MST. If you are still experiencing issues, please restart your Wi-Fi router. If that doesn't work, our technical support is available to help.
We have been made aware of issues affecting XMission Fiber customers in Colorado. We are working to get this issue resolved ASAP. Currently we do not have an ETA. We thank you for your patience while we work to get you back online.
November 6, 2025 at 10:56 PM
We have been made aware of issues affecting XMission Fiber customers in Colorado. We are working to get this issue resolved ASAP. Currently we do not have an ETA. We thank you for your patience while we work to get you back online.
DESCRIPTION: UTOPIA Maintenance Emergency fiber damage repair - West Valley
MAINTENANCE TIME: 11/06/2025 09:00 PM MST
MAINTENANCE TIME: 11/07/2025 09:00 AM MST
SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.
MAINTENANCE TIME: 11/06/2025 09:00 PM MST
MAINTENANCE TIME: 11/07/2025 09:00 AM MST
SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.
November 6, 2025 at 8:42 PM
DESCRIPTION: UTOPIA Maintenance Emergency fiber damage repair - West Valley
MAINTENANCE TIME: 11/06/2025 09:00 PM MST
MAINTENANCE TIME: 11/07/2025 09:00 AM MST
SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.
MAINTENANCE TIME: 11/06/2025 09:00 PM MST
MAINTENANCE TIME: 11/07/2025 09:00 AM MST
SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.
We experienced a service outage today (10:50–11:35 a.m. MST) that affected email access. The cause was a stalled hardware recovery process. All services are now fully restored and stable after a reboot of core systems.
November 4, 2025 at 7:35 PM
We experienced a service outage today (10:50–11:35 a.m. MST) that affected email access. The cause was a stalled hardware recovery process. All services are now fully restored and stable after a reboot of core systems.
We are aware of issues regarding email services. Our admins are currently working on the situation and should have a resolution soon. We apologize for the inconvenience.
If you are experiencing email related issues, this is why.
If you are experiencing email related issues, this is why.
November 4, 2025 at 6:07 PM
We are aware of issues regarding email services. Our admins are currently working on the situation and should have a resolution soon. We apologize for the inconvenience.
If you are experiencing email related issues, this is why.
If you are experiencing email related issues, this is why.
UTOPIA LA022 Switch retirement for residential customers - Layton
MAINTENANCE START TIME: 11/04/2025 08:00 AM MST
MAINTENANCE STOP TIME: 11/05/2025 04:00 PM MST
SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.
MAINTENANCE START TIME: 11/04/2025 08:00 AM MST
MAINTENANCE STOP TIME: 11/05/2025 04:00 PM MST
SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.
November 3, 2025 at 9:41 PM
UTOPIA LA022 Switch retirement for residential customers - Layton
MAINTENANCE START TIME: 11/04/2025 08:00 AM MST
MAINTENANCE STOP TIME: 11/05/2025 04:00 PM MST
SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.
MAINTENANCE START TIME: 11/04/2025 08:00 AM MST
MAINTENANCE STOP TIME: 11/05/2025 04:00 PM MST
SCOPE OF IMPACT: All customers affected will experience a brief outage while maintenance is being performed.