**THIS IS A SCHEDULED EVENT Nov 6, 20:00 - 21:30 MST** Oct 15, 15:16 MDT **Scheduled** - The scheduled maintenance will take place on Thursday, November 6th starting at 8:00PM MT and lasting for approximately 90 minutes. During this maintenance window TrackVia will upgrade databases to the latest and most secure software available. Customer accounts will not go into maintenance mode and remain fully accessible, though some users may notice a brief 2–3 minute pause in application responsiveness. For system performance and reliability reasons, we recommend not creating or promoting any promotable sandboxes, attempting table imports or syncing offline Android and iOS devices during this time period. Note - OpenAPI may be affected and need to re-run after the maintenance window. Should you have any questions or concerns, please reach out to TrackVia Support.

**THIS IS A SCHEDULED EVENT Oct 30, 20:00 - 21:00 MDT** Oct 15, 15:08 MDT **Scheduled** - The scheduled maintenance will take place on Thursday, October 30th starting at 8:00PM MT and lasting for approximately 60 minutes. During this maintenance window TrackVia will upgrade databases to the latest and most secure software available. Customer accounts will not go into maintenance mode and remain fully accessible, though some users may notice a brief 2–3 minute pause in application responsiveness. For system performance and reliability reasons, we recommend not creating or promoting any promotable sandboxes, attempting table imports or syncing offline Android and iOS devices during this time period. Note - OpenAPI may be affected and need to re-run after the maintenance window. Should you have any questions or concerns, please reach out to TrackVia Support.

**THIS IS A SCHEDULED EVENT Oct 30, 20:00 - 21:00 MDT** Oct 15, 15:08 MDT **Scheduled** - The scheduled maintenance will take place on Thursday, October 30th starting at 8:00PM MT and lasting for approximately 60 minutes. During this maintenance window TrackVia will upgrade databases to the latest and most secure software available. Customer accounts will not go into maintenance mode and remain fully accessible, though some users may notice a brief 2–3 minute pause in application responsiveness. For system performance and reliability reasons, we recommend not creating or promoting any promotable sandboxes, attempting table imports or syncing offline Android and iOS devices during this time period. Note - OpenAPI may be affected and need to re-run after the maintenance window. Should you have any questions or concerns, please reach out to TrackVia Support.

**THIS IS A SCHEDULED EVENT Nov 6, 20:00 - 21:30 MST** Oct 15, 15:16 MDT **Scheduled** - The scheduled maintenance will take place on Thursday, November 6th starting at 8:00PM MT and lasting for approximately 90 minutes. During this maintenance window TrackVia will upgrade databases to the latest and most secure software available. Customer accounts will not go into maintenance mode and remain fully accessible, though some users may notice a brief 2–3 minute pause in application responsiveness. For system performance and reliability reasons, we recommend not creating or promoting any promotable sandboxes, attempting table imports or syncing offline Android and iOS devices during this time period. Note - OpenAPI may be affected and need to re-run after the maintenance window. Should you have any questions or concerns, please reach out to TrackVia Support.

**THIS IS A SCHEDULED EVENT Nov 6, 20:00 - 21:30 MST** Oct 15, 15:16 MDT **Scheduled** - The scheduled maintenance will take place on Thursday, November 6th starting at 8:00PM MT and lasting for approximately 90 minutes. During this maintenance window TrackVia will upgrade databases to the latest and most secure software available. Customer accounts will not go into maintenance mode and remain fully accessible, though some users may notice a brief 2–3 minute pause in application responsiveness. For system performance and reliability reasons, we recommend not creating or promoting any promotable sandboxes, attempting table imports or syncing offline Android and iOS devices during this time period. Note - OpenAPI may be affected and need to re-run after the maintenance window. Should you have any questions or concerns, please reach out to TrackVia Support.

**THIS IS A SCHEDULED EVENT Oct 30, 20:00 - 21:00 MDT** Oct 15, 15:08 MDT **Scheduled** - The scheduled maintenance will take place on Thursday, October 30th starting at 8:00PM MT and lasting for approximately 60 minutes. During this maintenance window TrackVia will upgrade databases to the latest and most secure software available. Customer accounts will not go into maintenance mode and remain fully accessible, though some users may notice a brief 2–3 minute pause in application responsiveness. For system performance and reliability reasons, we recommend not creating or promoting any promotable sandboxes, attempting table imports or syncing offline Android and iOS devices during this time period. Note - OpenAPI may be affected and need to re-run after the maintenance window. Should you have any questions or concerns, please reach out to TrackVia Support.

**THIS IS A SCHEDULED EVENT Oct 30, 20:00 - 21:00 MDT** Oct 15, 15:08 MDT **Scheduled** - The scheduled maintenance will take place on Thursday, October 30th starting at 8:00PM MT and lasting for approximately 60 minutes. During this maintenance window TrackVia will upgrade databases to the latest and most secure software available. Customer accounts will not go into maintenance mode and remain fully accessible, though some users may notice a brief 2–3 minute pause in application responsiveness. For system performance and reliability reasons, we recommend not creating or promoting any promotable sandboxes, attempting table imports or syncing offline Android and iOS devices during this time period. Note - OpenAPI may be affected and need to re-run after the maintenance window. Should you have any questions or concerns, please reach out to TrackVia Support.

**THIS IS A SCHEDULED EVENT Nov 6, 20:00 - 21:30 MST** Oct 15, 15:16 MDT **Scheduled** - The scheduled maintenance will take place on Thursday, November 6th starting at 8:00PM MT and lasting for approximately 90 minutes. During this maintenance window TrackVia will upgrade databases to the latest and most secure software available. Customer accounts will not go into maintenance mode and remain fully accessible, though some users may notice a brief 2–3 minute pause in application responsiveness. For system performance and reliability reasons, we recommend not creating or promoting any promotable sandboxes, attempting table imports or syncing offline Android and iOS devices during this time period. Note - OpenAPI may be affected and need to re-run after the maintenance window. Should you have any questions or concerns, please reach out to TrackVia Support.

**THIS IS A SCHEDULED EVENT Oct 30, 20:00 - 21:00 MDT** Oct 15, 15:08 MDT **Scheduled** - The scheduled maintenance will take place on Thursday, October 30th starting at 8:00PM MT and lasting for approximately 60 minutes. During this maintenance window TrackVia will upgrade databases to the latest and most secure software available. Customer accounts will not go into maintenance mode and remain fully accessible, though some users may notice a brief 2–3 minute pause in application responsiveness. For system performance and reliability reasons, we recommend not creating or promoting any promotable sandboxes, attempting table imports or syncing offline Android and iOS devices during this time period. Note - OpenAPI may be affected and need to re-run after the maintenance window. Should you have any questions or concerns, please reach out to TrackVia Support.

**THIS IS A SCHEDULED EVENT Nov 6, 20:00 - 21:30 MST** Oct 15, 15:16 MDT **Scheduled** - The scheduled maintenance will take place on Thursday, November 6th starting at 8:00PM MT and lasting for approximately 90 minutes. During this maintenance window TrackVia will upgrade databases to the latest and most secure software available. Customer accounts will not go into maintenance mode and remain fully accessible, though some users may notice a brief 2–3 minute pause in application responsiveness. For system performance and reliability reasons, we recommend not creating or promoting any promotable sandboxes, attempting table imports or syncing offline Android and iOS devices during this time period. Note - OpenAPI may be affected and need to re-run after the maintenance window. Should you have any questions or concerns, please reach out to TrackVia Support.

**THIS IS A SCHEDULED EVENT Oct 30, 20:00 - 21:00 MDT** Oct 15, 15:08 MDT **Scheduled** - The scheduled maintenance will take place on Thursday, October 30th starting at 8:00PM MT and lasting for approximately 60 minutes. During this maintenance window TrackVia will upgrade databases to the latest and most secure software available. Customer accounts will not go into maintenance mode and remain fully accessible, though some users may notice a brief 2–3 minute pause in application responsiveness. For system performance and reliability reasons, we recommend not creating or promoting any promotable sandboxes, attempting table imports or syncing offline Android and iOS devices during this time period. Note - OpenAPI may be affected and need to re-run after the maintenance window. Should you have any questions or concerns, please reach out to TrackVia Support.

**THIS IS A SCHEDULED EVENT Nov 6, 20:00 - 21:30 MST** Oct 15, 15:16 MDT **Scheduled** - The scheduled maintenance will take place on Thursday, November 6th starting at 8:00PM MT and lasting for approximately 90 minutes. During this maintenance window TrackVia will upgrade databases to the latest and most secure software available. Customer accounts will not go into maintenance mode and remain fully accessible, though some users may notice a brief 2–3 minute pause in application responsiveness. For system performance and reliability reasons, we recommend not creating or promoting any promotable sandboxes, attempting table imports or syncing offline Android and iOS devices during this time period. Note - OpenAPI may be affected and need to re-run after the maintenance window. Should you have any questions or concerns, please reach out to TrackVia Support.

**THIS IS A SCHEDULED EVENT Oct 30, 20:00 - 21:00 MDT** Oct 15, 15:08 MDT **Scheduled** - The scheduled maintenance will take place on Thursday, October 30th starting at 8:00PM MT and lasting for approximately 60 minutes. During this maintenance window TrackVia will upgrade databases to the latest and most secure software available. Customer accounts will not go into maintenance mode and remain fully accessible, though some users may notice a brief 2–3 minute pause in application responsiveness. For system performance and reliability reasons, we recommend not creating or promoting any promotable sandboxes, attempting table imports or syncing offline Android and iOS devices during this time period. Note - OpenAPI may be affected and need to re-run after the maintenance window. Should you have any questions or concerns, please reach out to TrackVia Support.

**THIS IS A SCHEDULED EVENT Nov 6, 20:00 - 21:30 MST** Oct 15, 15:16 MDT **Scheduled** - The scheduled maintenance will take place on Thursday, November 6th starting at 8:00PM MT and lasting for approximately 90 minutes. During this maintenance window TrackVia will upgrade databases to the latest and most secure software available. Customer accounts will not go into maintenance mode and remain fully accessible, though some users may notice a brief 2–3 minute pause in application responsiveness. For system performance and reliability reasons, we recommend not creating or promoting any promotable sandboxes, attempting table imports or syncing offline Android and iOS devices during this time period. Note - OpenAPI may be affected and need to re-run after the maintenance window. Should you have any questions or concerns, please reach out to TrackVia Support.

**THIS IS A SCHEDULED EVENT Oct 30, 20:00 - 21:00 MDT** Oct 15, 15:08 MDT **Scheduled** - The scheduled maintenance will take place on Thursday, October 30th starting at 8:00PM MT and lasting for approximately 60 minutes. During this maintenance window TrackVia will upgrade databases to the latest and most secure software available. Customer accounts will not go into maintenance mode and remain fully accessible, though some users may notice a brief 2–3 minute pause in application responsiveness. For system performance and reliability reasons, we recommend not creating or promoting any promotable sandboxes, attempting table imports or syncing offline Android and iOS devices during this time period. Note - OpenAPI may be affected and need to re-run after the maintenance window. Should you have any questions or concerns, please reach out to TrackVia Support.

**THIS IS A SCHEDULED EVENT Nov 6, 20:00 - 21:30 MST** Oct 15, 15:16 MDT **Scheduled** - The scheduled maintenance will take place on Thursday, November 6th starting at 8:00PM MT and lasting for approximately 90 minutes. During this maintenance window TrackVia will upgrade databases to the latest and most secure software available. Customer accounts will not go into maintenance mode and remain fully accessible, though some users may notice a brief 2–3 minute pause in application responsiveness. For system performance and reliability reasons, we recommend not creating or promoting any promotable sandboxes, attempting table imports or syncing offline Android and iOS devices during this time period. Note - OpenAPI may be affected and need to re-run after the maintenance window. Should you have any questions or concerns, please reach out to TrackVia Support.

**THIS IS A SCHEDULED EVENT Oct 30, 20:00 - 21:00 MDT** Oct 15, 15:08 MDT **Scheduled** - The scheduled maintenance will take place on Thursday, October 30th starting at 8:00PM MT and lasting for approximately 60 minutes. During this maintenance window TrackVia will upgrade databases to the latest and most secure software available. Customer accounts will not go into maintenance mode and remain fully accessible, though some users may notice a brief 2–3 minute pause in application responsiveness. For system performance and reliability reasons, we recommend not creating or promoting any promotable sandboxes, attempting table imports or syncing offline Android and iOS devices during this time period. Note - OpenAPI may be affected and need to re-run after the maintenance window. Should you have any questions or concerns, please reach out to TrackVia Support.

**THIS IS A SCHEDULED EVENT Nov 6, 20:00 - 21:30 MST** Oct 15, 15:16 MDT **Scheduled** - The scheduled maintenance will take place on Thursday, November 6th starting at 8:00PM MT and lasting for approximately 90 minutes. During this maintenance window TrackVia will upgrade databases to the latest and most secure software available. Customer accounts will not go into maintenance mode and remain fully accessible, though some users may notice a brief 2–3 minute pause in application responsiveness. For system performance and reliability reasons, we recommend not creating or promoting any promotable sandboxes, attempting table imports or syncing offline Android and iOS devices during this time period. Note - OpenAPI may be affected and need to re-run after the maintenance window. Should you have any questions or concerns, please reach out to TrackVia Support.

Oct 20, 18:45 MDT **Resolved** - This incident has been resolved. Oct 20, 17:41 MDT **Update** - Our vendor has marked the issue as resolved. Schema services are still experiencing degraded performance. Oct 20, 15:28 MDT **Update** - Our vendor continues to make progress towards pre-event performance levels and expect full recovery in the next couple of hours. We will continue to provide updates as new information becomes available. Oct 20, 13:15 MDT **Update** - Email Services are now operational. Oct 20, 12:00 MDT **Update** - 3scale is reporting their API management operational Oct 20, 11:57 MDT **Update** - We are continuing to monitor for any further issues. Oct 20, 11:54 MDT **Update** - Our vendor has identified the root cause of the incident and is taking steps to mitigate the issue. We are continuing to monitor the situation as their recovery progresses. Oct 20, 09:28 MDT **Update** - We are continuing to monitor for any further issues. Oct 20, 09:07 MDT **Monitoring** - Starting 10/20/2025 at 1:11 MT, A TrackVia vendor reported having issues in the us-east region. After a careful investigation, TackVia has confirmed all systems are operational. However, several of our vendors were impacted by the event and may still be experiencing lingering issues. These include Schema, Integration and email services. Schema Services reported issues between 2:10 and 6:57 MT possible affecting TrackVia schema changes. Integration services reported issues 1:25 and 4:58 MT. Open API services reported issues between 2:10 and now. Email services reported issues between 4:03 and now.

**THIS IS A SCHEDULED EVENT Oct 30, 20:00 - 21:00 MDT** Oct 15, 15:08 MDT **Scheduled** - The scheduled maintenance will take place on Thursday, October 30th starting at 8:00PM MT and lasting for approximately 60 minutes. During this maintenance window TrackVia will upgrade databases to the latest and most secure software available. Customer accounts will not go into maintenance mode and remain fully accessible, though some users may notice a brief 2–3 minute pause in application responsiveness. For system performance and reliability reasons, we recommend not creating or promoting any promotable sandboxes, attempting table imports or syncing offline Android and iOS devices during this time period. Note - OpenAPI may be affected and need to re-run after the maintenance window. Should you have any questions or concerns, please reach out to TrackVia Support.

**THIS IS A SCHEDULED EVENT Nov 6, 20:00 - 21:30 MST** Oct 15, 15:16 MDT **Scheduled** - The scheduled maintenance will take place on Thursday, November 6th starting at 8:00PM MT and lasting for approximately 90 minutes. During this maintenance window TrackVia will upgrade databases to the latest and most secure software available. Customer accounts will not go into maintenance mode and remain fully accessible, though some users may notice a brief 2–3 minute pause in application responsiveness. For system performance and reliability reasons, we recommend not creating or promoting any promotable sandboxes, attempting table imports or syncing offline Android and iOS devices during this time period. Note - OpenAPI may be affected and need to re-run after the maintenance window. Should you have any questions or concerns, please reach out to TrackVia Support.

Oct 20, 17:41 MDT **Update** - Our vendor has marked the issue as resolved. Schema services are still experiencing degraded performance. Oct 20, 15:28 MDT **Update** - Our vendor continues to make progress towards pre-event performance levels and expect full recovery in the next couple of hours. We will continue to provide updates as new information becomes available. Oct 20, 13:15 MDT **Update** - Email Services are now operational. Oct 20, 12:00 MDT **Update** - 3scale is reporting their API management operational Oct 20, 11:57 MDT **Update** - We are continuing to monitor for any further issues. Oct 20, 11:54 MDT **Update** - Our vendor has identified the root cause of the incident and is taking steps to mitigate the issue. We are continuing to monitor the situation as their recovery progresses. Oct 20, 09:28 MDT **Update** - We are continuing to monitor for any further issues. Oct 20, 09:07 MDT **Monitoring** - Starting 10/20/2025 at 1:11 MT, A TrackVia vendor reported having issues in the us-east region. After a careful investigation, TackVia has confirmed all systems are operational. However, several of our vendors were impacted by the event and may still be experiencing lingering issues. These include Schema, Integration and email services. Schema Services reported issues between 2:10 and 6:57 MT possible affecting TrackVia schema changes. Integration services reported issues 1:25 and 4:58 MT. Open API services reported issues between 2:10 and now. Email services reported issues between 4:03 and now.

**THIS IS A SCHEDULED EVENT Oct 30, 20:00 - 21:00 MDT** Oct 15, 15:08 MDT **Scheduled** - The scheduled maintenance will take place on Thursday, October 30th starting at 8:00PM MT and lasting for approximately 60 minutes. During this maintenance window TrackVia will upgrade databases to the latest and most secure software available. Customer accounts will not go into maintenance mode and remain fully accessible, though some users may notice a brief 2–3 minute pause in application responsiveness. For system performance and reliability reasons, we recommend not creating or promoting any promotable sandboxes, attempting table imports or syncing offline Android and iOS devices during this time period. Note - OpenAPI may be affected and need to re-run after the maintenance window. Should you have any questions or concerns, please reach out to TrackVia Support.

**THIS IS A SCHEDULED EVENT Nov 6, 20:00 - 21:30 MST** Oct 15, 15:16 MDT **Scheduled** - The scheduled maintenance will take place on Thursday, November 6th starting at 8:00PM MT and lasting for approximately 90 minutes. During this maintenance window TrackVia will upgrade databases to the latest and most secure software available. Customer accounts will not go into maintenance mode and remain fully accessible, though some users may notice a brief 2–3 minute pause in application responsiveness. For system performance and reliability reasons, we recommend not creating or promoting any promotable sandboxes, attempting table imports or syncing offline Android and iOS devices during this time period. Note - OpenAPI may be affected and need to re-run after the maintenance window. Should you have any questions or concerns, please reach out to TrackVia Support.

**THIS IS A SCHEDULED EVENT Oct 30, 20:00 - 21:00 MDT** Oct 15, 15:08 MDT **Scheduled** - The scheduled maintenance will take place on Thursday, October 30th starting at 8:00PM MT and lasting for approximately 60 minutes. During this maintenance window TrackVia will upgrade databases to the latest and most secure software available. Customer accounts will not go into maintenance mode and remain fully accessible, though some users may notice a brief 2–3 minute pause in application responsiveness. For system performance and reliability reasons, we recommend not creating or promoting any promotable sandboxes, attempting table imports or syncing offline Android and iOS devices during this time period. Note - OpenAPI may be affected and need to re-run after the maintenance window. Should you have any questions or concerns, please reach out to TrackVia Support.