Dec 16, 14:58 UTC **Resolved** - The SailPoint team has mitigated the service disruption with Entitlement Aggregation. Dec 16, 12:09 UTC **Investigating** - SailPoint is investigating an issue with Entitlement Aggregation that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.

Dec 12, 10:05 UTC **Resolved** - The SailPoint team has mitigated the service disruption with Identity Security Cloud. Dec 12, 08:59 UTC **Investigating** - SailPoint is investigating an issue with provisioning and aggregations operations that have applied cloud rules that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.

Dec 8, 12:20 UTC **Resolved** - The SailPoint team has mitigated the service disruption with ARM. Dec 8, 11:20 UTC **Update** - We are continuing to investigate this issue. Dec 8, 08:37 UTC **Investigating** - SailPoint is investigating an issue with ARM that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.

Dec 5, 09:16 UTC **Resolved** - A third party provider was having issues, causing our interface to fail. The vendor resolved the issue on their side Dec 5, 09:13 UTC **Identified** - SailPoint is investigating an issue with Identity Security Cloud that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.

Nov 18, 21:37 UTC **Resolved** - The service disruption impacting the FedRAMP environment has been Mitigated. Nov 18, 16:46 UTC **Monitoring** - A workaround has been implemented and SailPoint continues to monitor the status of the third party provider outage. Nov 18, 15:25 UTC **Investigating** - SailPoint is investigating an issue with FedRamp that is currently impacting some of our customers. This outage is related to a third party provider that has declared an outage. Customers may experience intermittent 5xx errors.

Nov 7, 19:13 UTC **Resolved** - The SailPoint team has mitigated the service disruption with ARM. Nov 7, 17:52 UTC **Investigating** - SailPoint is investigating an issue with ARM that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.

Nov 4, 22:37 UTC **Monitoring** - A fix has been implemented, and we're closely monitoring the results. Please allow up to 24 hours for your CIEM data to refresh. We appreciate your patience. Nov 4, 20:51 UTC **Identified** - The issue has been identified. We are working on addressing the service disruption and will provide an update upon resolution. Nov 4, 19:21 UTC **Investigating** - SailPoint is investigating an issue with CIEM data collection that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.

Nov 3, 21:53 UTC **Identified** - This issue has been isolated to a maintenance activity being executed by Workday. Sailpoint does have a workaround that may work for some customers and that is posted here https://community.sailpoint.com/t5/Identity-Security-Cloud-Updates/Workday-connector-aggregations-are-currently-experiencing-issues/ba-p/273750#M1528. The maintenance does not have a published end time but Sailpoint will continue to monitor and update as information is available to us. Nov 3, 19:21 UTC **Investigating** - SailPoint is investigating an issue with Workday connector aggregations that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.

Oct 29, 21:40 UTC **Resolved** - This incident has been resolved. Oct 29, 17:59 UTC **Identified** - SailPoint is aware of an an issue with a major service provider that is impacting scheduled ARM Risk Analysis jobs. What-if simulations are still functioning normally, however, baseline Risk Analysis jobs are not being refreshed.

Oct 27, 18:37 UTC **Resolved** - This incident has been resolved. Oct 24, 15:00 UTC **Update** - Identity Security Cloud is fully operational and we are continuously monitoring its performance. Should you encounter any issues, please do not hesitate to contact Customer Support. Oct 21, 19:04 UTC **Update** - Services are restored and we are currently validating functionality. While the majority of issues have been resolved, some isolated problems may still occur. If you experience any difficulties, please don't hesitate to open a support case so we can assist you. Oct 21, 12:22 UTC **Monitoring** - At this time we have mitigated the systems related issues triggered by the service provider outage from 10/20/25 . We continue to monitor the health of the environment to ensure there is no further impact. Oct 21, 10:29 UTC **Update** - At this time, the impact is isolated to the US-East-1 region. Our teams are actively addressing intermittent issues that may still be affecting some customers in this region. We appreciate your patience as we work towards full resolution. Oct 21, 02:15 UTC **Identified** - SailPoint is actively working to recover from the recent major service provider outage that impacted our customers. While the service provider has declared the outage cleared, we are still addressing the cascading effects on our services. We understand the disruption this has caused and are making every effort to restore full functionality as quickly as possible. We will continue to provide updates as the situation evolves. Oct 20, 21:59 UTC **Update** - SailPoint continues to monitor as systems recover from the outage from the service provider. Updates will be provided as they become available. Oct 20, 19:50 UTC **Update** - SailPoint continues to monitor as systems recover from the outage from the service provider. Updates will be provided as they become available. Oct 20, 17:23 UTC **Update** - We are continuing to monitor for any further issues. Oct 20, 17:20 UTC **Update** - SailPoint continues to monitor as systems recover from the outage from the service provider. Updates will be provided as they become available. Oct 20, 16:05 UTC **Update** - We are continuing to monitor for any further issues. Oct 20, 15:08 UTC **Update** - We are continuing to monitor for any further issues. Oct 20, 14:27 UTC **Update** - We are continuing to monitor for any further issues. Oct 20, 13:46 UTC **Update** - SailPoint continues to monitor as systems recover from the outage from the service provider. Updates will be provided as they become available. Oct 20, 12:42 UTC **Update** - SailPoint continues to monitor as systems recover from the outage from the service provider. Updates will be provided as they become available. Oct 20, 11:42 UTC **Update** - SailPoint is continuing to monitor an issue with a major cloud service provider that is impacting our platforms. We will provide an update upon resolution. Oct 20, 10:45 UTC **Update** - SailPoint is continuing to monitor an issue with a major cloud service provider that is impacting our platforms. We will provide an update upon resolution. Oct 20, 09:46 UTC **Monitoring** - SailPoint is monitoring an issue with a major cloud service provider that is impacting our platforms. We will continue to monitor the service disruption and will provide an update upon resolution.

Oct 27, 13:30 UTC **Resolved** - This incident has been resolved. Oct 22, 13:22 UTC **Update** - Due to the large service provider outage on Monday this cleanup work has been delayed. Work will continue today to correct the source data. Oct 17, 20:50 UTC **Monitoring** - All production environments have been restored at this time. Staging in US East 1 will continue to be impacted by source names not being searchable over the weekend with updates anticipated Monday. Oct 17, 15:44 UTC **Update** - At this point a large majority of the data has been trued up. EU-Central-1 is the only outstanding production pod experiencing issues. Staging environments may continue to see varied levels of impact. Updates will be provided as they become available Oct 17, 14:21 UTC **Update** - As of this morning all search data in US-East-1 has been trued up. We continue to address all other regions and will provide updates as they become available. We continue to encourage customers to open a support case if immediate assistance is required. Oct 16, 17:49 UTC **Update** - We continue to address this issue in a systematic method to ensure all source data is searchable in all regions. Customers are encouraged to open a support ticket if immediate assistance is required. Oct 15, 18:28 UTC **Update** - We continue to address this at the systems level. Reminder please open a ticket with support if a more immediate solution is necessary. Oct 15, 00:25 UTC **Identified** - This issue has been identified and a long term fix is in progress. Customers needing immediate remediation of this issue should open a case proactively. Oct 14, 19:34 UTC **Investigating** - SailPoint is investigating an issue where source names for entitlements are not rendered in search that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.

Oct 24, 15:00 UTC **Update** - Identity Security Cloud is fully operational and we are continuously monitoring its performance. Should you encounter any issues, please do not hesitate to contact Customer Support. Oct 21, 19:04 UTC **Update** - Services are restored and we are currently validating functionality. While the majority of issues have been resolved, some isolated problems may still occur. If you experience any difficulties, please don't hesitate to open a support case so we can assist you. Oct 21, 12:22 UTC **Monitoring** - At this time we have mitigated the systems related issues triggered by the service provider outage from 10/20/25 . We continue to monitor the health of the environment to ensure there is no further impact. Oct 21, 10:29 UTC **Update** - At this time, the impact is isolated to the US-East-1 region. Our teams are actively addressing intermittent issues that may still be affecting some customers in this region. We appreciate your patience as we work towards full resolution. Oct 21, 02:15 UTC **Identified** - SailPoint is actively working to recover from the recent major service provider outage that impacted our customers. While the service provider has declared the outage cleared, we are still addressing the cascading effects on our services. We understand the disruption this has caused and are making every effort to restore full functionality as quickly as possible. We will continue to provide updates as the situation evolves. Oct 20, 21:59 UTC **Update** - SailPoint continues to monitor as systems recover from the outage from the service provider. Updates will be provided as they become available. Oct 20, 19:50 UTC **Update** - SailPoint continues to monitor as systems recover from the outage from the service provider. Updates will be provided as they become available. Oct 20, 17:23 UTC **Update** - We are continuing to monitor for any further issues. Oct 20, 17:20 UTC **Update** - SailPoint continues to monitor as systems recover from the outage from the service provider. Updates will be provided as they become available. Oct 20, 16:05 UTC **Update** - We are continuing to monitor for any further issues. Oct 20, 15:08 UTC **Update** - We are continuing to monitor for any further issues. Oct 20, 14:27 UTC **Update** - We are continuing to monitor for any further issues. Oct 20, 13:46 UTC **Update** - SailPoint continues to monitor as systems recover from the outage from the service provider. Updates will be provided as they become available. Oct 20, 12:42 UTC **Update** - SailPoint continues to monitor as systems recover from the outage from the service provider. Updates will be provided as they become available. Oct 20, 11:42 UTC **Update** - SailPoint is continuing to monitor an issue with a major cloud service provider that is impacting our platforms. We will provide an update upon resolution. Oct 20, 10:45 UTC **Update** - SailPoint is continuing to monitor an issue with a major cloud service provider that is impacting our platforms. We will provide an update upon resolution. Oct 20, 09:46 UTC **Monitoring** - SailPoint is monitoring an issue with a major cloud service provider that is impacting our platforms. We will continue to monitor the service disruption and will provide an update upon resolution.

Oct 22, 13:22 UTC **Update** - Due to the large service provider outage on Monday this cleanup work has been delayed. Work will continue today to correct the source data. Oct 17, 20:50 UTC **Monitoring** - All production environments have been restored at this time. Staging in US East 1 will continue to be impacted by source names not being searchable over the weekend with updates anticipated Monday. Oct 17, 15:44 UTC **Update** - At this point a large majority of the data has been trued up. EU-Central-1 is the only outstanding production pod experiencing issues. Staging environments may continue to see varied levels of impact. Updates will be provided as they become available Oct 17, 14:21 UTC **Update** - As of this morning all search data in US-East-1 has been trued up. We continue to address all other regions and will provide updates as they become available. We continue to encourage customers to open a support case if immediate assistance is required. Oct 16, 17:49 UTC **Update** - We continue to address this issue in a systematic method to ensure all source data is searchable in all regions. Customers are encouraged to open a support ticket if immediate assistance is required. Oct 15, 18:28 UTC **Update** - We continue to address this at the systems level. Reminder please open a ticket with support if a more immediate solution is necessary. Oct 15, 00:25 UTC **Identified** - This issue has been identified and a long term fix is in progress. Customers needing immediate remediation of this issue should open a case proactively. Oct 14, 19:34 UTC **Investigating** - SailPoint is investigating an issue where source names for entitlements are not rendered in search that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.

Oct 22, 13:22 UTC **Update** - Due to the large service provider outage on Monday this cleanup work has been delayed. Work will continue to today to correct the source data. Oct 17, 20:50 UTC **Monitoring** - All production environments have been restored at this time. Staging in US East 1 will continue to be impacted by source names not being searchable over the weekend with updates anticipated Monday. Oct 17, 15:44 UTC **Update** - At this point a large majority of the data has been trued up. EU-Central-1 is the only outstanding production pod experiencing issues. Staging environments may continue to see varied levels of impact. Updates will be provided as they become available Oct 17, 14:21 UTC **Update** - As of this morning all search data in US-East-1 has been trued up. We continue to address all other regions and will provide updates as they become available. We continue to encourage customers to open a support case if immediate assistance is required. Oct 16, 17:49 UTC **Update** - We continue to address this issue in a systematic method to ensure all source data is searchable in all regions. Customers are encouraged to open a support ticket if immediate assistance is required. Oct 15, 18:28 UTC **Update** - We continue to address this at the systems level. Reminder please open a ticket with support if a more immediate solution is necessary. Oct 15, 00:25 UTC **Identified** - This issue has been identified and a long term fix is in progress. Customers needing immediate remediation of this issue should open a case proactively. Oct 14, 19:34 UTC **Investigating** - SailPoint is investigating an issue where source names for entitlements are not rendered in search that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.

Oct 21, 19:04 UTC **Update** - Services are restored and we are currently validating functionality. While the majority of issues have been resolved, some isolated problems may still occur. If you experience any difficulties, please don't hesitate to open a support case so we can assist you. Oct 21, 12:22 UTC **Monitoring** - At this time we have mitigated the systems related issues triggered by the service provider outage from 10/20/25 . We continue to monitor the health of the environment to ensure there is no further impact. Oct 21, 10:29 UTC **Update** - At this time, the impact is isolated to the US-East-1 region. Our teams are actively addressing intermittent issues that may still be affecting some customers in this region. We appreciate your patience as we work towards full resolution. Oct 21, 02:15 UTC **Identified** - SailPoint is actively working to recover from the recent major service provider outage that impacted our customers. While the service provider has declared the outage cleared, we are still addressing the cascading effects on our services. We understand the disruption this has caused and are making every effort to restore full functionality as quickly as possible. We will continue to provide updates as the situation evolves. Oct 20, 21:59 UTC **Update** - SailPoint continues to monitor as systems recover from the outage from the service provider. Updates will be provided as they become available. Oct 20, 19:50 UTC **Update** - SailPoint continues to monitor as systems recover from the outage from the service provider. Updates will be provided as they become available. Oct 20, 17:23 UTC **Update** - We are continuing to monitor for any further issues. Oct 20, 17:20 UTC **Update** - SailPoint continues to monitor as systems recover from the outage from the service provider. Updates will be provided as they become available. Oct 20, 16:05 UTC **Update** - We are continuing to monitor for any further issues. Oct 20, 15:08 UTC **Update** - We are continuing to monitor for any further issues. Oct 20, 14:27 UTC **Update** - We are continuing to monitor for any further issues. Oct 20, 13:46 UTC **Update** - SailPoint continues to monitor as systems recover from the outage from the service provider. Updates will be provided as they become available. Oct 20, 12:42 UTC **Update** - SailPoint continues to monitor as systems recover from the outage from the service provider. Updates will be provided as they become available. Oct 20, 11:42 UTC **Update** - SailPoint is continuing to monitor an issue with a major cloud service provider that is impacting our platforms. We will provide an update upon resolution. Oct 20, 10:45 UTC **Update** - SailPoint is continuing to monitor an issue with a major cloud service provider that is impacting our platforms. We will provide an update upon resolution. Oct 20, 09:46 UTC **Monitoring** - SailPoint is monitoring an issue with a major cloud service provider that is impacting our platforms. We will continue to monitor the service disruption and will provide an update upon resolution.

Oct 20, 21:59 UTC **Update** - SailPoint continues to monitor as systems recover from the outage from the service provider. Updates will be provided as they become available. Oct 20, 19:50 UTC **Update** - SailPoint continues to monitor as systems recover from the outage from the service provider. Updates will be provided as they become available. Oct 20, 17:23 UTC **Update** - We are continuing to monitor for any further issues. Oct 20, 17:20 UTC **Update** - SailPoint continues to monitor as systems recover from the outage from the service provider. Updates will be provided as they become available. Oct 20, 16:05 UTC **Update** - We are continuing to monitor for any further issues. Oct 20, 15:08 UTC **Update** - We are continuing to monitor for any further issues. Oct 20, 14:27 UTC **Update** - We are continuing to monitor for any further issues. Oct 20, 13:46 UTC **Update** - SailPoint continues to monitor as systems recover from the outage from the service provider. Updates will be provided as they become available. Oct 20, 12:42 UTC **Update** - SailPoint continues to monitor as systems recover from the outage from the service provider. Updates will be provided as they become available. Oct 20, 11:42 UTC **Update** - SailPoint is continuing to monitor an issue with a major cloud service provider that is impacting our platforms. We will provide an update upon resolution. Oct 20, 10:45 UTC **Update** - SailPoint is continuing to monitor an issue with a major cloud service provider that is impacting our platforms. We will provide an update upon resolution. Oct 20, 09:46 UTC **Monitoring** - SailPoint is monitoring an issue with a major cloud service provider that is impacting our platforms. We will continue to monitor the service disruption and will provide an update upon resolution.

Oct 17, 20:50 UTC **Monitoring** - All production environments have been restored at this time. Staging in US East 1 will continue to be impacted by source names not being searchable over the weekend with updates anticipated Monday. Oct 17, 15:44 UTC **Update** - At this point a large majority of the data has been trued up. EU-Central-1 is the only outstanding production pod experiencing issues. Staging environments may continue to see varied levels of impact. Updates will be provided as they become available Oct 17, 14:21 UTC **Update** - As of this morning all search data in US-East-1 has been trued up. We continue to address all other regions and will provide updates as they become available. We continue to encourage customers to open a support case if immediate assistance is required. Oct 16, 17:49 UTC **Update** - We continue to address this issue in a systematic method to ensure all source data is searchable in all regions. Customers are encouraged to open a support ticket if immediate assistance is required. Oct 15, 18:28 UTC **Update** - We continue to address this at the systems level. Reminder please open a ticket with support if a more immediate solution is necessary. Oct 15, 00:25 UTC **Identified** - This issue has been identified and a long term fix is in progress. Customers needing immediate remediation of this issue should open a case proactively. Oct 14, 19:34 UTC **Investigating** - SailPoint is investigating an issue where source names for entitlements are not rendered in search that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.

Oct 16, 17:49 UTC **Update** - We continue to address this issue in a systematic method to ensure all source data is searchable in all regions. Customers are encouraged to open a support ticket if immediate assistance is required. Oct 15, 18:28 UTC **Update** - We continue to address this at the systems level. Reminder please open a ticket with support if a more immediate solution is necessary. Oct 15, 00:25 UTC **Identified** - This issue has been identified and a long term fix is in progress. Customers needing immediate remediation of this issue should open a case proactively. Oct 14, 19:34 UTC **Investigating** - SailPoint is investigating an issue where source names for entitlements are not rendered in search that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.

Oct 15, 18:28 UTC **Update** - We continue to address this at the systems level. Reminder please open a ticket with support if a more immediate solution is necessary. Oct 15, 00:25 UTC **Identified** - This issue has been identified and a long term fix is in progress. Customers needing immediate remediation of this issue should open a case proactively. Oct 14, 19:34 UTC **Investigating** - SailPoint is investigating an issue where source names for entitlements are not rendered in search that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.

Oct 14, 19:34 UTC **Investigating** - SailPoint is investigating an issue where source names for entitlements are not rendered in search that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.

Oct 14, 15:33 UTC **Resolved** - This incident has been resolved. Oct 14, 14:36 UTC **Investigating** - SailPoint is investigating an issue with FedRamp Saas connectors that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.

Oct 11, 11:00 UTC **Completed** - The scheduled maintenance has been completed. Oct 11, 07:00 UTC **In progress** - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep 26, 17:03 UTC **Scheduled** - ADMINISTRATIVE UPDATE: We will be performing maintenance on Identity AI production and sandbox tenants on Saturday, October 11th between 12:00 AM PDT and 4:00 AM PDT (Saturday 10/11/25 07:00 - 11:00 UTC). During your region's maintenance window, ISC & IIQ customers may experience data processing delays for AI-Driven Identity Security services, lasting up to one hour. For more information on SailPoint’s AI services, please refer to the following documentation: https://documentation.sailpoint.com/saas/help/ai/index.html Impact / Downtime: All services and features will remain online, and current functionality will be available throughout the maintenance window; only the processing and updates of new data will be delayed during the maintenance period. Action Required: Please review your region's window and plan accordingly. If you notice any technical issues after your maintenance window has closed, please submit a support ticket through the Resource Center. Thank you for your understanding and cooperation.

**THIS IS A SCHEDULED EVENT Oct 11, 07:00 - 11:00 UTC** Sep 26, 17:03 UTC **Scheduled** - ADMINISTRATIVE UPDATE: We will be performing maintenance on Identity AI production and sandbox tenants on Saturday, October 11th between 12:00 AM PDT and 4:00 AM PDT (Saturday 10/11/25 07:00 - 11:00 UTC). During your region's maintenance window, ISC & IIQ customers may experience data processing delays for AI-Driven Identity Security services, lasting up to one hour. For more information on SailPoint’s AI services, please refer to the following documentation: https://documentation.sailpoint.com/saas/help/ai/index.html Impact / Downtime: All services and features will remain online, and current functionality will be available throughout the maintenance window; only the processing and updates of new data will be delayed during the maintenance period. Action Required: Please review your region's window and plan accordingly. If you notice any technical issues after your maintenance window has closed, please submit a support ticket through the Resource Center. Thank you for your understanding and cooperation.

**THIS IS A SCHEDULED EVENT Oct 11, 07:00 - 11:00 UTC** Sep 26, 17:03 UTC **Scheduled** - ADMINISTRATIVE UPDATE: We will be performing maintenance on Identity AI production and sandbox tenants on Saturday, October 11th between 12:00 AM PDT and 4:00 AM PDT (Saturday 10/11/25 07:00 - 11:00 UTC). During your region's maintenance window, ISC & IIQ customers may experience data processing delays for AI-Driven Identity Security services, lasting up to one hour. For more information on SailPoint’s AI services, please refer to the following documentation: https://documentation.sailpoint.com/saas/help/ai/index.html Impact / Downtime: All services and features will remain online, and current functionality will be available throughout the maintenance window; only the processing and updates of new data will be delayed during the maintenance period. Action Required: Please review your region's window and plan accordingly. If you notice any technical issues after your maintenance window has closed, please submit a support ticket through the Resource Center. Thank you for your understanding and cooperation.

**THIS IS A SCHEDULED EVENT Oct 11, 07:00 - 11:00 UTC** Sep 26, 17:03 UTC **Scheduled** - ADMINISTRATIVE UPDATE: We will be performing maintenance on Identity AI production and sandbox tenants on Saturday, October 11th between 12:00 AM PDT and 4:00 AM PDT (Saturday 10/11/25 07:00 - 11:00 UTC). During your region's maintenance window, ISC & IIQ customers may experience data processing delays for AI-Driven Identity Security services, lasting up to one hour. For more information on SailPoint’s AI services, please refer to the following documentation: https://documentation.sailpoint.com/saas/help/ai/index.html Impact / Downtime: All services and features will remain online, and current functionality will be available throughout the maintenance window; only the processing and updates of new data will be delayed during the maintenance period. Action Required: Please review your region's window and plan accordingly. If you notice any technical issues after your maintenance window has closed, please submit a support ticket through the Resource Center. Thank you for your understanding and cooperation.