Jan 9, 13:28 PST **Resolved** - This incident has been resolved. Jan 9, 12:12 PST **Investigating** - We’re currently experiencing intermittent issues and delays due to a third-party vendor, which may affect certain aspects of our Customer Support, including our Help Center and chat feature. Our team is actively monitoring the situation. If you need assistance, please email support@outschool.com, and we’ll follow up as soon as possible.

Nov 19, 13:06 PST **Investigating** - We're seeing an intermittent Zoom issue for some users attempting to join live Outschool classes. We've reached out to Zoom about the issue and are monitoring updates. If your learner missed a class due to this incident, please contact support@outschool.com for assistance.

Nov 19, 06:46 PST **Resolved** - This incident has been resolved. Nov 19, 04:43 PST **Monitoring** - A fix has been implemented and we are monitoring the results. Nov 18, 19:25 PST **Identified** - Zoom has reported an incident causing delays for some users attempting to join live Outschool classes. Zoom is currently investigating the issue, and we are monitoring updates. If your learner missed a class due to this incident, please contact support@outschool.com for assistance

Nov 18, 10:18 PST **Resolved** - This incident has been resolved. Nov 18, 05:16 PST **Update** - We are continuing to monitor for any further issues. Nov 18, 05:15 PST **Update** - We are continuing to monitor for any further issues. Nov 18, 05:14 PST **Monitoring** - We’re aware of intermittent issues and delays due to a third party vendor affecting parts of Outschool, Customer Support, and general website access. Our team is monitoring the situation. Please email support@outschool.com if you’re having trouble, and we’ll follow up as soon as possible.

Oct 20, 17:21 PDT **Resolved** - This incident has been resolved. Oct 20, 09:37 PDT **Monitoring** - We’re aware of intermittent issues and delays due to a third party vendor affecting parts of Outschool, including Zoom, Customer Support, and general website access. Our team is monitoring the situation. Please email support@outschool.com if you’re having trouble, and we’ll follow up as soon as possible.

Oct 20, 09:37 PDT **Monitoring** - We’re aware of intermittent issues and delays due to a third party vendor affecting parts of Outschool, including Zoom, Customer Support, and general website access. Our team is monitoring the situation. Please email support@outschool.com if you’re having trouble, and we’ll follow up as soon as possible.

Oct 20, 03:50 PDT **Resolved** - This incident has been resolved. Oct 20, 02:48 PDT **Monitoring** - Outschool.com is online after a brief period of service issues as a result of a third party vendor. We are monitoring service availability.

Sep 25, 20:49 PDT **Completed** - The scheduled maintenance has been completed. Sep 25, 19:00 PDT **In progress** - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep 25, 18:51 PDT **Update** - We will be undergoing scheduled maintenance during this time. Sep 19, 09:32 PDT **Scheduled** - We will be performing scheduled maintenance on Sept 25th from 7:00 PM to 9:30 PM PDT. During this time, classes will continue as usual, but certain account and enrollment management services may be temporarily unavailable as we enhance our platform.

**THIS IS A SCHEDULED EVENT Sep 25, 19:00 - 21:30 PDT** Sep 19, 09:32 PDT **Scheduled** - We will be performing scheduled maintenance on Sept 25th from 7:00 PM to 9:30 PM PDT. During this time, classes will continue as usual, but certain account and enrollment management services may be temporarily unavailable as we enhance our platform.

**THIS IS A SCHEDULED EVENT Sep 25, 19:00 - 21:30 PDT** Sep 19, 09:32 PDT **Scheduled** - We will be performing scheduled maintenance on Sept 25th from 7:00 PM to 9:30 PM PDT. During this time, classes will continue as usual, but certain account and enrollment management services may be temporarily unavailable as we enhance our platform.

Aug 21, 13:25 PDT **Resolved** - The Zoom issue has been resolved. Aug 21, 11:35 PDT **Monitoring** - Zoom reports the issue has been resolved - we will continue to monitor. Please contact support@outschool.com for assistance with refunds from missed classes. Aug 21, 11:24 PDT **Identified** - Zoom is experiencing issues that may prevent some classes from taking place. Please reach out to support@outschool.com for assistance with refunds from missed classes.

Apr 16, 15:54 PDT **Resolved** - The earlier Zoom outage has been resolved, and classes are now able to proceed as normal. If you continue to experience any issues, please contact us at support@outschool.com. Apr 16, 13:45 PDT **Monitoring** - Zoom is back online, and classes can be started as normal. We are monitoring the situation for any other issues. Apr 16, 12:08 PDT **Identified** - The Zoom API is experiencing an outage, which is disrupting teachers' ability to start classes.

Apr 16, 12:08 PDT **Identified** - The Zoom API is experiencing an outage, which is disrupting teachers' ability to start classes.

Apr 8, 22:00 PDT **Completed** - The scheduled maintenance has been completed. Apr 8, 19:03 PDT **In progress** - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr 8, 19:02 PDT **Scheduled** - We will be undergoing scheduled maintenance during this time. Apr 8, 19:00 PDT **In progress** - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr 3, 09:13 PDT **Scheduled** - We will be performing scheduled maintenance on April 8th from 7:00 PM to 9:30 PM PDT. During this time, classes will continue as usual, but certain account and enrollment management services may be temporarily unavailable as we enhance our platform. For more details, please visit our support page. Thank you for your patience and understanding.

**THIS IS A SCHEDULED EVENT Apr 8, 19:00 - 21:30 PDT** Apr 3, 09:13 PDT **Scheduled** - We will be performing scheduled maintenance on April 8th from 7:00 PM to 9:30 PM PDT. During this time, classes will continue as usual, but certain account and enrollment management services may be temporarily unavailable as we enhance our platform. For more details, please visit our support page. Thank you for your patience and understanding.

**THIS IS A SCHEDULED EVENT Apr 8, 19:00 - 21:30 PDT** Apr 3, 09:13 PDT **Scheduled** - We will be performing scheduled maintenance on April 8th from 7:00 PM to 9:30 PM PDT. During this time, classes will continue as usual, but certain account and enrollment management services may be temporarily unavailable as we enhance our platform. For more details, please visit our support page. Thank you for your patience and understanding.

**THIS IS A SCHEDULED EVENT Mar 31, 19:00 - 21:30 PDT** Mar 26, 10:13 PDT **Update** - We will be undergoing scheduled maintenance during this time. Mar 26, 10:12 PDT **Update** - We will be undergoing scheduled maintenance during this time. Mar 24, 14:56 PDT **Update** - We will be undergoing scheduled maintenance during this time. Mar 24, 14:56 PDT **Update** - We will be undergoing scheduled maintenance during this time. Mar 31, 13:38 PDT **Scheduled** - We will be performing scheduled maintenance on March 31st from 7:00 PM to 9:30 PM PDT. During this time, classes will continue as usual, but certain account and enrollment management services may be temporarily unavailable as we enhance our platform. For more details, please visit our support page. Thank you for your patience and understanding.

**THIS IS A SCHEDULED EVENT Mar 31, 19:00 - 21:30 PDT** Mar 24, 14:56 PDT **Update** - We will be undergoing scheduled maintenance during this time. Mar 24, 14:56 PDT **Update** - We will be undergoing scheduled maintenance during this time. Mar 31, 13:38 PDT **Scheduled** - We will be performing scheduled maintenance on March 31st from 7:00 PM to 9:30 PM PDT. During this time, classes will continue as usual, but certain account and enrollment management services may be temporarily unavailable as we enhance our platform. For more details, please visit our support page. Thank you for your patience and understanding.

Mar 18, 22:00 PDT **Completed** - The scheduled maintenance has been completed. Mar 18, 19:00 PDT **In progress** - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar 18, 18:33 PDT **Update** - We will be undergoing scheduled maintenance during this time. Mar 18, 08:15 PDT **Scheduled** - We will be performing scheduled maintenance on March 18th from 7:00 PM to 9:00 PM PDT. During this time, classes will continue as usual, but certain account and enrollment management services may be temporarily unavailable as we enhance our platform. For more details, please visit our support page. Thank you for your patience and understanding.

**THIS IS A SCHEDULED EVENT Mar 18, 19:00 - 21:30 PDT** Mar 18, 08:15 PDT **Scheduled** - We will be performing scheduled maintenance on March 18th from 7:00 PM to 9:00 PM PDT. During this time, classes will continue as usual, but certain account and enrollment management services may be temporarily unavailable as we enhance our platform. For more details, please visit our support page. Thank you for your patience and understanding.

**THIS IS A SCHEDULED EVENT Mar 18, 07:00 - 10:03 PDT** Mar 11, 11:32 PDT **Scheduled** - We will be performing scheduled maintenance on March 18th from 7:00 PM to 9:00 PM PDT. During this time, classes will continue as usual, but certain account and enrollment management services may be temporarily unavailable as we enhance our platform. For more details, please visit our support page. Thank you for your patience and understanding.

**THIS IS A SCHEDULED EVENT Mar 18, 07:00 - 10:03 PDT** Mar 11, 11:32 PDT **Scheduled** - We will be performing scheduled maintenance on March 18th from 7:00 PM to 9:00 PM PDT. During this time, classes will continue as usual, but certain account and enrollment management services may be temporarily unavailable as we enhance our platform. For more details, please visit our support page. Thank you for your patience and understanding.

Mar 10, 11:50 PDT **Resolved** - This incident has been resolved. Mar 10, 11:09 PDT **Monitoring** - A fix has been implemented and we are monitoring the results. Mar 10, 10:56 PDT **Identified** - The issue has been identified and a fix is being implemented. Mar 10, 10:41 PDT **Investigating** - We are currently investigating reports of delays occurring for some users when loading search results or class listings pages. We apologize for the inconvenience. Our engineers are working to resolve this issue as soon as possible. We will share updates here as soon as we have them.