On Sunday, at approximately 8:30 PM PST, our on-call Network Engineering staff began to receive network event alerts for some of our core routers losing power in a Central Office that we collocate in. This site acts as both a serving point for our Sonic Fiber customers and as a core routing node for the junction between our ‘North Bay… Read more →

Tonight beginning at 10 PM PST we will be applying updates to our VPN cluster which will require us to reboot each node. The maintenance should only last around 15 – 30 minutes. Thanks for choosing Sonic! Read more →

Sonic will soon be rolling out a minor patch to https://webmail.sonic.net No changes to appearance or functionality are anticipated. You can preview the updated version by visiting https://webmail-beta.sonic.net Read more →

Sonic Support and Sales will be closing early on 12/24 at 5pm, and will be closed on 12/25. We return to normal operating hours on 12/26 at 6:00am PT. Have a happy holiday! Read more →

Update: Looks like there may have been a brief period where some users experienced interruption, but maintenance is complete. Let us know if you have any issues with service. System operations will be taking down a portion of our IMAP/POP3 cluster to upgrade the hardware. We do not expect this to be service impacting and should only take a few… Read more →

Sonic Technical Support will be closing early at 5pm PST today, 12/11/25 for our yearly teambuilding event. We will resume normal hours tomorrow, 12/12/25, at 6am PST. Our apologies for any inconvenience this may cause. Read more →

We are seeing an increase in in DNSSEC validation failures on our recursive dns servers. The cause has been identified as a security patch that was applied, which applied a stricter validation policy to domains with DNSSEC enabled. We are currently looking for ways to mitigate the problem. Update: The cause of these problems has been positively identified as a… Read more →

Sonic will soon be rolling out an upgrade to https://webmail.sonic.net You can preview these changes by going to https://webmail-beta.sonic.net For more information, please use this link: https://forums.sonic.net/viewtopic.php?t=18376 Read more →

On Friday, October 24th at 11am PST we will be upgrading our VPN cluster to modify the minumum supported TLS encryption version from 1.1 to 1.2. Our analysis shows that we do not have any active users connecting with TLS 1.1, however we still wanted to provide this notice for your information. Thank you for your understanding, and thanks for… Read more →

Routine maintenance this evening caused unexpected load on some of our IMAP/POP mail servers that lasted from 11:15pm to 12:12am. During this time some users may have experienced intermittent problems logging in. The situation is believed to be resolved; our operations team will be reviewing the incident to reduce the impact of the same maintenance in the future. -SOC Read more →

Update: Maintenance complete Beginning at 11pm tonight (10/7/2025), System Operations will be performing updates to various public-facing systems which may lead to short disruptions of those systems. Maintenance work for each system is expected to be very brief, and the overall maintenance period is scheduled for one hour. An update will be sent upon completion. Read more →

We are taking a short break to celebrate our hardworking teams: Sonic Technical Support will be closed from 11AM to 4PM PST on 10/3/25. Sonic Billing Team will be closed starting at 11AM on 10/3/25 and reopening on Saturday, 10/4/25 at 8AM. Give us a call today if you need any assistance in advance! Thank you for understanding. Read more →

Update: This issue appears to be resolved. Operations is currently investigating reports of customers not receiving two factor authentication request via SMS. – SOC Read more →

Last Friday (08/08/2025), from 11:14pm to 11:42pm PDT, our mail infrastructure had issues with serving requests to imap. The result would be seen as a failure to use imap (such as logging in or retrieving emails) during that time. Delivery of emails were unaffected. Although this MOTD is belated, it is the intent of our team to announce issues close… Read more →

Sonic Technical Support will close early at 5 PM on Friday, July 4th. We will return to our regular 8 AM to 10 PM operating hours on Saturday, July 5th. Our Network Operations team will remain available with reduced staffing for our enterprise, dedicated circuit and colocated customers. The Billing and Consumer Sales teams will be closed on Friday, July… Read more →

We’ve been working on several improvements to our recursive DNS cluster configs to improve performance across the board and better support network growth in new regions beyond our existing service foot print in Northern and Southern California and have rolled out several config changes to the DNS proxies that handle ns1 and ns2.sonic.net over the past week. What we believed… Read more →

UPDATE: Login and Email issues should now be fixed. If you are still experiencing issues accessing services on your Sonic account, please reach our to our Customer Support group: Email support@sonic.com SMS (833) 836-0300 Call (855) 394-0100 — A small subset of customers may be experiencing issues with accessing Email, Member Tools, and other services which require logins. The Operations… Read more →

Update: This maintenance is complete. This maintenance has been rescheduled for Thursday, June 6th at 10PM PST. On Thursday May 29th, beginning at 10pm PST we will be upgrading components of our customer VPN infrastructure. In order to facilitate these upgrades there will be a small window of downtime for the service. It is estimated that the window for this… Read more →

This morning, starting just before 6:00AM PST, one of our IMAP mail servers started causing errors for a small number of mailboxes assigned to it. Symptoms included failure to retrieve emails, failed logins, and general slowness. Our operations team was notified by Customer Support of the resulting email outage as of 9:00AM and restarted the impacted server to return it… Read more →

Update: Maintenance complete. Some unexpected instability was encountered with the mail cluster which caused the maintenance window to run long. Beginning at 11pm tonight (4/2/2025), System Operations will be performing updates to the following systems: sonic.com Webmail/Webmail Beta Forums Speedtest Maintenance work for each system is expected to be very brief, and the overall maintenance period is scheduled for one hour.… Read more →

Updates Complete as of 11:35PM PST. Tonight (March 27th) at 10pm PST, we will be performing maintenance on the following services: Email (IMAP/POP) Webmail VPN This process should take no more than one hour and may cause any open connections or sessions to disconnect as systems are rebooted. Thank you for your patience. — Joe M @ Sonic System Operations Read more →

Update: 3:54 AM Maintenance is completed March 12th, at 2:00 AM we will be performing maintenance on our phone switch. No voice service interruptions are expected as a result of this maintenance, but commportal.sonic.net will be unavailable for 5 minutes during this maintenance window. The maintenance window for this is 3 hours. ~Network Engineering Read more →

Update: 4:00 AM Maintenance is completed. March 11th, at 2:00 AM we will be performing maintenance on our phone switch. No voice service interruptions are expected as a result of this maintenance, but commportal.sonic.net will be unavailable for 5 minutes during this maintenance window. The maintenance window for this is 3 hours. ~Network Engineering Read more →

Update: March 4th, 2:50 AM Maintenance is complete. March 4th, at 2:00 AM we will be performing maintenance on our phone switch. No voice service interruptions are expected as a result of this maintenance, but commportal.sonic.net will be unavailable for 5 minutes during this maintenance window. The maintenance window for this is 3 hours. ~Network Engineering Read more →

Between 11 and midnight tonight the System Operations team will be transitioning a key backend server to our virtualization platform. While most systems will continue to run normally during this shift, some instability with various elements of our Member Tools may be encountered. An update will be posted once work is complete. Update: Maintenance is complete, all systems appear healthy. Read more →