Chris
@songschris.bsky.social
Service designer, consultant, songwriter, fairly nerdy.
Reposted by Chris
User needs first
Service design second
Operating model third
Technology fourth
This order is still reversed way too often.
Service design second
Operating model third
Technology fourth
This order is still reversed way too often.
November 26, 2025 at 11:36 AM
User needs first
Service design second
Operating model third
Technology fourth
This order is still reversed way too often.
Service design second
Operating model third
Technology fourth
This order is still reversed way too often.
Reposted by Chris
@bryce.lol has a v good piece here on why AI may not be the hit companies are looking for.
Reasons include: hidden extra costs; issues with legacy systems/data quality; and problems moving from single use case software to more comprehensive AI agents.
Reasons include: hidden extra costs; issues with legacy systems/data quality; and problems moving from single use case software to more comprehensive AI agents.
AI’s awfully exciting until companies want to use it: Rightmove edition
‘Hello, I need the biggest business transformation project you have. No, that’s too big . . .’
on.ft.com
November 7, 2025 at 7:56 PM
@bryce.lol has a v good piece here on why AI may not be the hit companies are looking for.
Reasons include: hidden extra costs; issues with legacy systems/data quality; and problems moving from single use case software to more comprehensive AI agents.
Reasons include: hidden extra costs; issues with legacy systems/data quality; and problems moving from single use case software to more comprehensive AI agents.