100%

Adding insult to injury, Cigna's AI phone answering service refuses to transfer me to the company's grievance department to file a complaint about the lack of human oversight over its AI claims document scanning software.

A computer can never be held accountable.

No human reviewed my claim denial, which is alarming considering the well-documented rates of AI hallucination in medical applications.

Exact rates depend on the model and the application, but many are in the double digits. A human found mine in <5 min.

www.medscape.com/viewarticle/...

There is no customer review phone number or portal I can find to lodge a complaint about hallucinations or other AI issues at Cigna. A customer service rep told me "it's all internal."

A computer can never be accountable.

Medical billing errors are not a new phenomenon, but it is wildly irresponsible of our health care companies & insurance providers to rely on software knwon to actively introduce errors.

Thanks to this, I now have to pay interest to CareCredit while I wait for Cigna to review the claim adjustment.

🥰🥰

*Spotify, not Spotlight!