Did I misread? Wasn't he on the right side here?

"I don’t understand what they are going through or why they feel the way they do. But I want them to live. And all the research shows that even a little acceptance and connection can reduce suicidality significantly.”

"we've also done our due diligence..." and decided we don't care if he's abusive as long as he gets results.

Finish the sentence, bud.