Customer needs it different.
Employee doesn't have power to do it.
Two routes: find someone who can do it different, or loose the client (including the "I am the manager" way of loosing the client).
It's not personal for the customer. Unfortunately it is for the employee.
Customer needs it different.
Employee doesn't have power to do it.
Two routes: find someone who can do it different, or loose the client (including the "I am the manager" way of loosing the client).
It's not personal for the customer. Unfortunately it is for the employee.