If someone hands you a deck, you can be sure there are 52 cards covering four suits. The universe is finite. The cards are the cards, and games work precisely for that reason. Every deck is the same, and all the players have the same options. Some of the systems we compete in have a…
If someone hands you a deck, you can be sure there are 52 cards covering four suits. The universe is finite. The cards are the cards, and games work precisely for that reason. Every deck is the same, and all the players have the same options. Some of the systems we compete in have a…
I'm not sure this is the right word for it, but we certainly need one. Not 'entrepreneurship' which is a distinct skill. That term is usually reserved for people who start at zero and get to one, and mostly for people who operate in small businesses creating financial value through…
I'm not sure this is the right word for it, but we certainly need one. Not 'entrepreneurship' which is a distinct skill. That term is usually reserved for people who start at zero and get to one, and mostly for people who operate in small businesses creating financial value through…
When the long-term cost of our situation is uncomfortably linked to the short-term expense and pain of changing the situation, it's easy to feel stuck. One way to deal with the feeling is to insist that there's no way to change the situation. That the price we'll have to pay upfront…
When the long-term cost of our situation is uncomfortably linked to the short-term expense and pain of changing the situation, it's easy to feel stuck. One way to deal with the feeling is to insist that there's no way to change the situation. That the price we'll have to pay upfront…
This is the challenging insight that every generation comes to grips with. It might be a rising cohort of teachers or managers. It might be the next cycle of companies. And it might be the shifting power dynamic in families or organizations. No one gives you a certificate, an…
This is the challenging insight that every generation comes to grips with. It might be a rising cohort of teachers or managers. It might be the next cycle of companies. And it might be the shifting power dynamic in families or organizations. No one gives you a certificate, an…
Ideas open doors, lead to connections and make things better. But not all good ideas are good businesses. Crop rotation is a good idea. So is sous vide cooking and the sport of juggling. But these aren't good businesses. A business thrives when it can charge a…
Ideas open doors, lead to connections and make things better. But not all good ideas are good businesses. Crop rotation is a good idea. So is sous vide cooking and the sport of juggling. But these aren't good businesses. A business thrives when it can charge a…
This is a bonus post about a couple of my hobbies. We will return to our regular scheduled post tomorrow. Wonder is the feeling we have when our experience extends beyond our expectations. It's uniquely human, and available whenever we can create the conditions for it to…
This is a bonus post about a couple of my hobbies. We will return to our regular scheduled post tomorrow. Wonder is the feeling we have when our experience extends beyond our expectations. It's uniquely human, and available whenever we can create the conditions for it to…
Seth Seiders, (Al Capone's accountant) wrote a book about the "pivot man." This is a key function in industrial organizations, bureaucracies and any organization with more than thirty people. It's someone (often not a 'man') with a boss and with employees. In our modern world,…
Seth Seiders, (Al Capone's accountant) wrote a book about the "pivot man." This is a key function in industrial organizations, bureaucracies and any organization with more than thirty people. It's someone (often not a 'man') with a boss and with employees. In our modern world,…
It might be your website, your brochure, the inside of your store... This is a fine thing to do, but it's not particularly effective. The secret isn't to optimize the landing page. it's to optimize the reason people are coming to your site. You can't convert people who…
It might be your website, your brochure, the inside of your store... This is a fine thing to do, but it's not particularly effective. The secret isn't to optimize the landing page. it's to optimize the reason people are coming to your site. You can't convert people who…
If the answer is over there, then we're off the hook. If it comes from the future, comes from away, comes from someone else, then our job is to simply wait for it to arrive. But it could be that your organization already has all the resources it needs to change the…
If the answer is over there, then we're off the hook. If it comes from the future, comes from away, comes from someone else, then our job is to simply wait for it to arrive. But it could be that your organization already has all the resources it needs to change the…
We can't change the past. But the future might be up to us. It might be best to daydream about what might be, not what already happened.
We can't change the past. But the future might be up to us. It might be best to daydream about what might be, not what already happened.
Each task brings three options. But first, let's be clear what we mean by "delegate." If I can hire someone to do a task so well that my customer can't tell, I can choose to delegate this work. The Uber driver is probably capable of changing the oil in the car, but if the…
Each task brings three options. But first, let's be clear what we mean by "delegate." If I can hire someone to do a task so well that my customer can't tell, I can choose to delegate this work. The Uber driver is probably capable of changing the oil in the car, but if the…
Landlords collect rent, tenants pay it. Landlords own an asset that increases in value over time. Tenants have the freedom to move on. If you're building a business, it pays to own an asset. Your labor doesn't scale well, and success can be exhausting. It's better to be…
Landlords collect rent, tenants pay it. Landlords own an asset that increases in value over time. Tenants have the freedom to move on. If you're building a business, it pays to own an asset. Your labor doesn't scale well, and success can be exhausting. It's better to be…
The second time you install vacuum tubes into a handmade 2A3 stereo amplifier, you'll know that two of the four pins are slightly larger than the other two. And you'll know that the tubes go in pretty easily, you don't have to force them. You may know these things because the…
The second time you install vacuum tubes into a handmade 2A3 stereo amplifier, you'll know that two of the four pins are slightly larger than the other two. And you'll know that the tubes go in pretty easily, you don't have to force them. You may know these things because the…
This is not a promise to be made lightly. It's not, "I've got your back until it becomes difficult or inconvenient for me." It puts us on the hook, without exception. This is a powerful promise, a commitment that can change the life of both parties. Don't do it lightly, but do…
This is not a promise to be made lightly. It's not, "I've got your back until it becomes difficult or inconvenient for me." It puts us on the hook, without exception. This is a powerful promise, a commitment that can change the life of both parties. Don't do it lightly, but do…
Cities used to die slowly. Ancient Rome, Babylon, Memphis (in Egypt) and others took generations to fade from their peaks. The reasons were easy to see: Shifts in trade routes Loss of political capital status Slow environmental changes (silting harbors, soil exhaustion)…
Cities used to die slowly. Ancient Rome, Babylon, Memphis (in Egypt) and others took generations to fade from their peaks. The reasons were easy to see: Shifts in trade routes Loss of political capital status Slow environmental changes (silting harbors, soil exhaustion)…
We wait and hope for the first kind, the magic that arrives just when we need it. This is the magic of inspiration, or of good fortune. The magic of opportunties offered and connections made. There never seems to be enough of this sort of magic. The other kind, though, is…
We wait and hope for the first kind, the magic that arrives just when we need it. This is the magic of inspiration, or of good fortune. The magic of opportunties offered and connections made. There never seems to be enough of this sort of magic. The other kind, though, is…
The first things humans invented, before fire, the wheel or baked brie, was trust. Trusting the others in the village. Trusting that you could get a good night's sleep. Trusting that what you heard was true. We've expanded the village from twenty people to billions. Walter Cronkite…
The first things humans invented, before fire, the wheel or baked brie, was trust. Trusting the others in the village. Trusting that you could get a good night's sleep. Trusting that what you heard was true. We've expanded the village from twenty people to billions. Walter Cronkite…
When we're a little behind, we borrow to catch up. Perhaps we borrow goodwill and spend less time than we might on a project. Or we need some money to pay the rent, so we borrow against a paycheck. And a good night's sleep is tempting to borrow from as well.…
When we're a little behind, we borrow to catch up. Perhaps we borrow goodwill and spend less time than we might on a project. Or we need some money to pay the rent, so we borrow against a paycheck. And a good night's sleep is tempting to borrow from as well.…
So many bits of information are flying around. Emails to us, articles, posts, videos, updates, memos, meetings, books... The most common (and apparently efficient) approach is to quickly look over the new information. If it confirms what you already know, check it off.…
So many bits of information are flying around. Emails to us, articles, posts, videos, updates, memos, meetings, books... The most common (and apparently efficient) approach is to quickly look over the new information. If it confirms what you already know, check it off.…
It takes about 900,000 minutes to become a board-certified dermatologist. At that point, you might be very skilled and well-informed. It takes less than nine minutes to make your patient feel seen, understood and reassured. If you skip the 9 minutes, you wasted the 900,000.
It takes about 900,000 minutes to become a board-certified dermatologist. At that point, you might be very skilled and well-informed. It takes less than nine minutes to make your patient feel seen, understood and reassured. If you skip the 9 minutes, you wasted the 900,000.
Organizations and brands can choose their quadrant. It's tempting to want the best of all four, but it's going to take effort and focus. All of these terms are relative choices, not absolute judgments. Where does your offering fit in?
Organizations and brands can choose their quadrant. It's tempting to want the best of all four, but it's going to take effort and focus. All of these terms are relative choices, not absolute judgments. Where does your offering fit in?
Visitors to your new bookstore are likely to have a phone in their pockets--they could buy a book from the competition without even walking into the shop. And diners at your funky restaurant have to pass dozens of other places to eat on their way to you.…
Visitors to your new bookstore are likely to have a phone in their pockets--they could buy a book from the competition without even walking into the shop. And diners at your funky restaurant have to pass dozens of other places to eat on their way to you.…
It's possible to consider the next event in our lives as something the world is trying to teach us. But it might be even more effective to realize that, whenever we choose, we can learn something from what's going on. We're not getting taught, we're choosing to learn.…
It's possible to consider the next event in our lives as something the world is trying to teach us. But it might be even more effective to realize that, whenever we choose, we can learn something from what's going on. We're not getting taught, we're choosing to learn.…
If someone with less skill and less dedication than you took over your job, could they degrade the quality of your work? It's not difficult to make a list of twenty things that could be done to make it late, expensive or defective. Here's the hard question: If someone with more…
If someone with less skill and less dedication than you took over your job, could they degrade the quality of your work? It's not difficult to make a list of twenty things that could be done to make it late, expensive or defective. Here's the hard question: If someone with more…