Sandgarden
@sandgardenhq.bsky.social
Echoes from the heroes hard at work on Sandgarden: The only AI development platform that Engineering, Infrastructure, and Product can all agree on. Learn more at https://www.sandgarden.com/.
What turns a 6-minute support response into a superfan story?
When most companies send ticket numbers, Discern.com sent solutions.
Here's an example of exceptional customer support:
www.sandgarden.com/blog/discern...
#CustomerSupport #SaaS
When most companies send ticket numbers, Discern.com sent solutions.
Here's an example of exceptional customer support:
www.sandgarden.com/blog/discern...
#CustomerSupport #SaaS
When Support Goes Right: From Customer to Superfan in Just 6 Minutes
We signed up for Discern. And that’s when things went…gloriously RIGHT!
www.sandgarden.com
June 4, 2025 at 3:56 PM
What turns a 6-minute support response into a superfan story?
When most companies send ticket numbers, Discern.com sent solutions.
Here's an example of exceptional customer support:
www.sandgarden.com/blog/discern...
#CustomerSupport #SaaS
When most companies send ticket numbers, Discern.com sent solutions.
Here's an example of exceptional customer support:
www.sandgarden.com/blog/discern...
#CustomerSupport #SaaS
In B2B, “support” usually means two things:
– a catch-all inbox for questions nobody else wants
– or a human shield between customers and the team that built the product
– a catch-all inbox for questions nobody else wants
– or a human shield between customers and the team that built the product
May 23, 2025 at 12:48 PM
In B2B, “support” usually means two things:
– a catch-all inbox for questions nobody else wants
– or a human shield between customers and the team that built the product
– a catch-all inbox for questions nobody else wants
– or a human shield between customers and the team that built the product
Support teams aren’t failing because they don’t care.
They’re failing because the systems around them are blind.
Blind to past tickets.
Blind to product state.
Blind to anything but a single message in a sea of chaos.
They’re failing because the systems around them are blind.
Blind to past tickets.
Blind to product state.
Blind to anything but a single message in a sea of chaos.
May 20, 2025 at 8:14 PM
Support teams aren’t failing because they don’t care.
They’re failing because the systems around them are blind.
Blind to past tickets.
Blind to product state.
Blind to anything but a single message in a sea of chaos.
They’re failing because the systems around them are blind.
Blind to past tickets.
Blind to product state.
Blind to anything but a single message in a sea of chaos.
Why is sales so hard? It's just a conversation. We've forgotten how to talk to each other.
Our CEO @ElizabethZalman shares her experience with a private chef who showed up to a sales call... from bed. 😳
www.sandgarden.com/blog/a-basic...
#SalesProcess #Authenticity
Our CEO @ElizabethZalman shares her experience with a private chef who showed up to a sales call... from bed. 😳
www.sandgarden.com/blog/a-basic...
#SalesProcess #Authenticity
Yet Another Rant on a Basic Sales Process
I was interested in testing how much time someone coming in and meal prepping for the entire week would save, and how I might repurpose those hours. I was excited. That excitement was short-lived.
www.sandgarden.com
April 7, 2025 at 6:30 PM
Why is sales so hard? It's just a conversation. We've forgotten how to talk to each other.
Our CEO @ElizabethZalman shares her experience with a private chef who showed up to a sales call... from bed. 😳
www.sandgarden.com/blog/a-basic...
#SalesProcess #Authenticity
Our CEO @ElizabethZalman shares her experience with a private chef who showed up to a sales call... from bed. 😳
www.sandgarden.com/blog/a-basic...
#SalesProcess #Authenticity
"🔒 LLMs open exciting doors in #AI, but they also introduce critical risks."
The OWASP Top 10 for LLM Applications breaks down vulnerabilities like prompt injection & data poisoning.
Our latest post explores these risks & mitigations:
The OWASP Top 10 for LLM Applications breaks down vulnerabilities like prompt injection & data poisoning.
Our latest post explores these risks & mitigations:
Securing LLMs: A Guide to the OWASP Top 10 Risks and Mitigations
The inaugural OWASP Top 10 for LLM Applications 2025 shines a spotlight on the critical vulnerabilities developers and organizations must address to ensure their systems remain safe, trustworthy, and…
www.sandgarden.com
February 3, 2025 at 4:09 PM
"🔒 LLMs open exciting doors in #AI, but they also introduce critical risks."
The OWASP Top 10 for LLM Applications breaks down vulnerabilities like prompt injection & data poisoning.
Our latest post explores these risks & mitigations:
The OWASP Top 10 for LLM Applications breaks down vulnerabilities like prompt injection & data poisoning.
Our latest post explores these risks & mitigations:
SaaS pricing doesn’t have to be all gimmicks and hidden fees.
At Sandgarden, we simplified it:
✅ $2K/month for ≤20 users
✅ $0.0015 per API call
✅ Month-to-month, no commitments
✅ 24/7 support from real engineers
Clear. Fair. No nonsense.
Liz breaks it down: https://links.sg/fuck-saas-pricing
At Sandgarden, we simplified it:
✅ $2K/month for ≤20 users
✅ $0.0015 per API call
✅ Month-to-month, no commitments
✅ 24/7 support from real engineers
Clear. Fair. No nonsense.
Liz breaks it down: https://links.sg/fuck-saas-pricing
F@#% SaaS Pricing
Invoices read like insurance bills. Not at Sandgarden. Never.
www.sandgarden.com
January 30, 2025 at 4:02 PM
SaaS pricing doesn’t have to be all gimmicks and hidden fees.
At Sandgarden, we simplified it:
✅ $2K/month for ≤20 users
✅ $0.0015 per API call
✅ Month-to-month, no commitments
✅ 24/7 support from real engineers
Clear. Fair. No nonsense.
Liz breaks it down: https://links.sg/fuck-saas-pricing
At Sandgarden, we simplified it:
✅ $2K/month for ≤20 users
✅ $0.0015 per API call
✅ Month-to-month, no commitments
✅ 24/7 support from real engineers
Clear. Fair. No nonsense.
Liz breaks it down: https://links.sg/fuck-saas-pricing
“Ship it at 76% good.”
Bugs happen. Feedback stings. But perfection isn’t the goal—growth is. Founders, the job is to try, fail, adjust, and ship again.
Hear more from @Elizabeth Zalman on why progress beats perfection: https://www.sandgarden.com/blog/imperfection-is-a-feature
#Startups #Leaders…
Bugs happen. Feedback stings. But perfection isn’t the goal—growth is. Founders, the job is to try, fail, adjust, and ship again.
Hear more from @Elizabeth Zalman on why progress beats perfection: https://www.sandgarden.com/blog/imperfection-is-a-feature
#Startups #Leaders…
When it Comes to Being a Founder, Imperfection is a Feature, Not a Bug
Our job is to win. It doesn’t matter what stroke we hit to do it, just that we get the results.
www.sandgarden.com
January 28, 2025 at 4:43 PM
“Ship it at 76% good.”
Bugs happen. Feedback stings. But perfection isn’t the goal—growth is. Founders, the job is to try, fail, adjust, and ship again.
Hear more from @Elizabeth Zalman on why progress beats perfection: https://www.sandgarden.com/blog/imperfection-is-a-feature
#Startups #Leaders…
Bugs happen. Feedback stings. But perfection isn’t the goal—growth is. Founders, the job is to try, fail, adjust, and ship again.
Hear more from @Elizabeth Zalman on why progress beats perfection: https://www.sandgarden.com/blog/imperfection-is-a-feature
#Startups #Leaders…
How a year-long brainstorm became Sandgarden: a single platform to simplify #AI for PMs, engineers, and infrastructure teams alike.
Read our story:
Read our story:
How Sandgarden Came to Be
We were four friends, brainstorming for what felt like a year.
www.sandgarden.com
January 27, 2025 at 10:11 PM
How a year-long brainstorm became Sandgarden: a single platform to simplify #AI for PMs, engineers, and infrastructure teams alike.
Read our story:
Read our story:
In our latest post, find out how brainstorming with friends and a vision rooted in practicality led to one platform where AI Engineering moves at today's speed.
Read how it all began: https://www.sandgarden.com/blog/how-sandgarden-came-to-be
Read how it all began: https://www.sandgarden.com/blog/how-sandgarden-came-to-be
January 14, 2025 at 6:41 PM
In our latest post, find out how brainstorming with friends and a vision rooted in practicality led to one platform where AI Engineering moves at today's speed.
Read how it all began: https://www.sandgarden.com/blog/how-sandgarden-came-to-be
Read how it all began: https://www.sandgarden.com/blog/how-sandgarden-came-to-be
On Cheers, everyone would yell, "Norm!," and a beer would appear at his usual spot. We need prompts to get to the point where they use context and can work consistently at that intersection of simplicity and reliability. In other words, easy prompting needs to be the new Norm.
December 10, 2024 at 4:43 PM
On Cheers, everyone would yell, "Norm!," and a beer would appear at his usual spot. We need prompts to get to the point where they use context and can work consistently at that intersection of simplicity and reliability. In other words, easy prompting needs to be the new Norm.
Too many people: "I keep going to these pages that keep telling me how to do a thing, and then they don't actually tell me how to do the damn thing. Can someone please just show me, step by step, how to do something so I can feel like I succeeded in some way, shape, or form?"
December 9, 2024 at 4:09 PM
Too many people: "I keep going to these pages that keep telling me how to do a thing, and then they don't actually tell me how to do the damn thing. Can someone please just show me, step by step, how to do something so I can feel like I succeeded in some way, shape, or form?"
When should you lean on vector search, and when should you keep it simple? 🤔 It’s not always the hero your data needs. Learn when to unleash the power of vector search and when to stick with the basics: https://links.sg/vectorsearch
#ai #vectorsearch #dataoptimization
#ai #vectorsearch #dataoptimization
When You Need Vector Search—and When You Don’t
links.sg
December 5, 2024 at 4:02 PM
When should you lean on vector search, and when should you keep it simple? 🤔 It’s not always the hero your data needs. Learn when to unleash the power of vector search and when to stick with the basics: https://links.sg/vectorsearch
#ai #vectorsearch #dataoptimization
#ai #vectorsearch #dataoptimization
In our new guide, you'll create an AI-powered weather bot that delivers the real-time forecast as anyone you choose—from Shakespeare to Kermit the Frog. Everything explained, step by step, all Python included. Let's code:
Sonnets and Muppets: Code Your Own AI Weatherperson
links.sg
November 13, 2024 at 4:46 PM
In our new guide, you'll create an AI-powered weather bot that delivers the real-time forecast as anyone you choose—from Shakespeare to Kermit the Frog. Everything explained, step by step, all Python included. Let's code:
Hard coding prompts in your code might be okay if you're just starting out, but taking them seriously requires a prompt management layer that looks like a devops tool in some ways, and a testing tool in others, wrapped in a digital asset management suite.
October 29, 2024 at 3:43 PM
Hard coding prompts in your code might be okay if you're just starting out, but taking them seriously requires a prompt management layer that looks like a devops tool in some ways, and a testing tool in others, wrapped in a digital asset management suite.
The next time you order a meal, think about the words you use to place the order. How much back and forth did it take? How many questions did the server have? What shortcuts take to speed up the transaction? And how could we all learn from that experience in our quest to improve how AI prompts work?
October 28, 2024 at 3:09 PM
The next time you order a meal, think about the words you use to place the order. How much back and forth did it take? How many questions did the server have? What shortcuts take to speed up the transaction? And how could we all learn from that experience in our quest to improve how AI prompts work?
We transformed a fun ChatGPT experiment about cat facts into a functional #AI assistant using #Python and #vectordb databases. This guide takes you through the entire process, code included—highlighting the power of scalable AI. Check out how we built it from the ground up:
Curiosity Didn’t Kill the Cat, It Built a Bot: A Purr-actical Guide to Customizing LLMs With Your Own Content
www.sandgarden.com
October 25, 2024 at 3:11 PM
Prompts are strange animals. They're as much art as science. They need to be updated constantly throughout the development process, as well as tracked, managed, measured, and analyzed. They're variables, data, and almost equivalent to code, all at the same time.
October 24, 2024 at 3:02 PM
Prompts are strange animals. They're as much art as science. They need to be updated constantly throughout the development process, as well as tracked, managed, measured, and analyzed. They're variables, data, and almost equivalent to code, all at the same time.
Jarvis is a long way off. But AI and machine learning can do amazing, wondrous things, for you, for your business, for humanity. Practical, valuable things. We just need to make it happen.
October 23, 2024 at 3:46 PM
Jarvis is a long way off. But AI and machine learning can do amazing, wondrous things, for you, for your business, for humanity. Practical, valuable things. We just need to make it happen.
Unity isn't about being the same. It's about working together. Our differences are our greatest strength.
October 21, 2024 at 3:09 PM
Unity isn't about being the same. It's about working together. Our differences are our greatest strength.
From the Just For Fun Department: Our engineering team decided to use AI to work out the ultimate Halloween costume, complete with a full record of all the prompts and responses involved: https://links.sg/costume
October 18, 2024 at 10:58 AM
From the Just For Fun Department: Our engineering team decided to use AI to work out the ultimate Halloween costume, complete with a full record of all the prompts and responses involved: https://links.sg/costume