@Halfords_uk despite kicking the can down the road for 2 years I'm glad we finally settled this matter. I do hope you reflect on this experience and all of the other successful discrimination claims against your company over the last few years and decide to be more inclusive

@Halfords_uk 's reply to my MP @RtHonKevanJones in Nov 2022

"We acknowledge Samantha's claim of discrimination, however I can assure you that we did not intentionally discriminate her in any way"

They went on to defend this and threaten me with costs orders for 2 years

Well.... By way of update. 2 years on, after defending their right to refuse service to those who cannot, or struggle to use the phone, on the day of the final hearing, @Halfords_uk and I came to a settlement, a settlement where neither party admitted any fault but one where