Russell Parrott
@russellparrott.bsky.social
I transform customer experiences into meaningful connections to reveal the emotional drivers & sentiments behind customer interactions. My insights will empower you to enhance engagement & create meaningful experiences.
AI Power Briefing
aipowerbriefing.substack.com?r=5eo1k5&utm...
aipowerbriefing.substack.com?r=5eo1k5&utm...
AI Power Briefing | Russell Parrott | Substack
AI isn’t just technology - it’s power. AI Power Briefing uncovers the global battle for AI dominance, exposing the forces shaping our future. Click to read AI Power Briefing, by Russell Parrott, a Sub...
aipowerbriefing.substack.com
March 20, 2025 at 2:40 PM
AI Power Briefing
aipowerbriefing.substack.com?r=5eo1k5&utm...
aipowerbriefing.substack.com?r=5eo1k5&utm...
Reposted by Russell Parrott
Great teams communicate. They trust. They show up for each other. They take ownership. It’s not about who’s the best—it’s about making each other better. Hard work matters. But #teamwork wins.
February 24, 2025 at 4:07 PM
Great teams communicate. They trust. They show up for each other. They take ownership. It’s not about who’s the best—it’s about making each other better. Hard work matters. But #teamwork wins.
Reposted by Russell Parrott
AI enhances customer engagement by analyzing data and predicting needs, but maintaining the human touch is essential for genuine relationships. Read my latest post
www.linkedin.com/posts/russel...
www.linkedin.com/posts/russel...
February 10, 2025 at 10:24 AM
AI enhances customer engagement by analyzing data and predicting needs, but maintaining the human touch is essential for genuine relationships. Read my latest post
www.linkedin.com/posts/russel...
www.linkedin.com/posts/russel...
An analysis of Trumps latest policies on CX - www.linkedin.com/pulse/analys...
Analysis of Trump's latest policies and their impact on European & Middle East customer Experience (CX)
Trump’s latest policies- focusing on trade, deregulation, taxation, foreign relations, and social policies - are influencing global business dynamics. Their effects on CX in Europe and the Middle East...
www.linkedin.com
February 25, 2025 at 12:24 PM
An analysis of Trumps latest policies on CX - www.linkedin.com/pulse/analys...
Reposted by Russell Parrott
Good morning America...💙
February 20, 2025 at 11:27 AM
Good morning America...💙
Reposted by Russell Parrott
A company doesn’t rise to the level of its ambition—it falls to the level of its #leadership. In my latest article, I break down the six essential traits that define outstanding leaders.
www.linkedin.com/pulse/six-ch...
www.linkedin.com/pulse/six-ch...
The Six Characteristics of Outstanding Leaders
Leadership is the force that shapes an organization’s culture, drives execution, and determines long-term success. It is the single most important factor in whether a company thrives or fails.
www.linkedin.com
February 19, 2025 at 5:11 PM
A company doesn’t rise to the level of its ambition—it falls to the level of its #leadership. In my latest article, I break down the six essential traits that define outstanding leaders.
www.linkedin.com/pulse/six-ch...
www.linkedin.com/pulse/six-ch...
Reposted by Russell Parrott
QUI QUOTE: Mission statements don’t enthuse people to engage and WOW customers. Passion statements do.
OUR PASSION STATEMENT
First, we will be best for our customers. Then, we will be first among our competitors.
Let’s not be just good. Let’s GREAT out there!
#custserv #custexp #csat #cx
OUR PASSION STATEMENT
First, we will be best for our customers. Then, we will be first among our competitors.
Let’s not be just good. Let’s GREAT out there!
#custserv #custexp #csat #cx
February 19, 2025 at 3:42 PM
Reposted by Russell Parrott
Understanding Customer Needs - In the world of business, understanding customer needs is the cornerstone of success. Read more: open.substack.com/pub/russellp...
Understanding Customer Needs
In the world of business, understanding customer needs is the cornerstone of success.
open.substack.com
February 13, 2025 at 10:17 AM
Understanding Customer Needs - In the world of business, understanding customer needs is the cornerstone of success. Read more: open.substack.com/pub/russellp...
Reposted by Russell Parrott
Harnessing the Power of Community - Building a sense of community transforms the way customers experience your brand. Read more open.substack.com/pub/russellp...
Harnessing the Power of Community
Building a sense of community transforms the way customers experience your brand.
open.substack.com
February 14, 2025 at 12:53 PM
Harnessing the Power of Community - Building a sense of community transforms the way customers experience your brand. Read more open.substack.com/pub/russellp...
Reposted by Russell Parrott
Selling Euphoria: What Drug Dealers Can Teach on Customer Experience. What if I told you that the world of drug dealers holds powerful lessons on creating addictive experiences for customers? Check out rb.gy/iyuseb for parallels between street-smart tactics and emotional connections in business.
Selling Euphoria: What Drug Dealers can teach Customer Experience
In the cutthroat world of business, customer experience (CX) is the new currency. Just as street-savvy drug dealers master the art of creating addictive "substances" to keep their clients coming back ...
www.linkedin.com
February 8, 2025 at 9:40 AM
Selling Euphoria: What Drug Dealers Can Teach on Customer Experience. What if I told you that the world of drug dealers holds powerful lessons on creating addictive experiences for customers? Check out rb.gy/iyuseb for parallels between street-smart tactics and emotional connections in business.
Reposted by Russell Parrott
QUI TAKEAWAY: Be Magnificently Boring! Consistently deliver a low-cost, no-cost “a little better than the average experience that customers expect” product or service so repetitively that you feel is boring, but to the customer, you are Magnificent! Don’t be just good. Be GREAT out there!
#custserv
#custserv
February 13, 2025 at 3:43 PM
QUI TAKEAWAY: Be Magnificently Boring! Consistently deliver a low-cost, no-cost “a little better than the average experience that customers expect” product or service so repetitively that you feel is boring, but to the customer, you are Magnificent! Don’t be just good. Be GREAT out there!
#custserv
#custserv
Reposted by Russell Parrott
5 tips to motivate your employees:
1. Applaud Achievements
2. Empower Your Team
3. Collaborate on Goals
4. Foster a Positive Culture
5. Revamp Performance Reviews
#EmployeeExperience #EmployeeAppreciation #EmployeeEngagement
#EmployeeMotivation #WorkplaceCulture
1. Applaud Achievements
2. Empower Your Team
3. Collaborate on Goals
4. Foster a Positive Culture
5. Revamp Performance Reviews
#EmployeeExperience #EmployeeAppreciation #EmployeeEngagement
#EmployeeMotivation #WorkplaceCulture
February 10, 2025 at 3:03 PM
5 tips to motivate your employees:
1. Applaud Achievements
2. Empower Your Team
3. Collaborate on Goals
4. Foster a Positive Culture
5. Revamp Performance Reviews
#EmployeeExperience #EmployeeAppreciation #EmployeeEngagement
#EmployeeMotivation #WorkplaceCulture
1. Applaud Achievements
2. Empower Your Team
3. Collaborate on Goals
4. Foster a Positive Culture
5. Revamp Performance Reviews
#EmployeeExperience #EmployeeAppreciation #EmployeeEngagement
#EmployeeMotivation #WorkplaceCulture
Harnessing the Power of Community - Building a sense of community transforms the way customers experience your brand. Read more open.substack.com/pub/russellp...
Harnessing the Power of Community
Building a sense of community transforms the way customers experience your brand.
open.substack.com
February 14, 2025 at 12:53 PM
Harnessing the Power of Community - Building a sense of community transforms the way customers experience your brand. Read more open.substack.com/pub/russellp...
Discover how to achieve "the holy grail" of Customer Experience (CX) in easy to follow jargon free steps. Read the post: open.substack.com/pub/russellp...
The "holy grail" of Customer Experience (CX)
The "holy grail" of Customer Experience (CX) refers to the ultimate goal that businesses strive to achieve: creating interactions with customers that are completely personalised, smooth, and satisfyin...
open.substack.com
February 13, 2025 at 12:53 PM
Discover how to achieve "the holy grail" of Customer Experience (CX) in easy to follow jargon free steps. Read the post: open.substack.com/pub/russellp...
Understanding Customer Needs - In the world of business, understanding customer needs is the cornerstone of success. Read more: open.substack.com/pub/russellp...
Understanding Customer Needs
In the world of business, understanding customer needs is the cornerstone of success.
open.substack.com
February 13, 2025 at 10:17 AM
Understanding Customer Needs - In the world of business, understanding customer needs is the cornerstone of success. Read more: open.substack.com/pub/russellp...
5 Ways humour and surprise can transform your Customer Experience open.substack.com/pub/russellp...
Incorporating humour and surprise in CX
Injecting humor and elements of surprise into customer interactions can substantially enhance the overall customer experience.
open.substack.com
February 12, 2025 at 9:03 AM
5 Ways humour and surprise can transform your Customer Experience open.substack.com/pub/russellp...
Unlocking the Power of Emotional Intelligence in Business In today’s customer-centric landscape, emotional intelligence (EI) is more crucial than ever. Here are some key insights
Read the article in full russellparrott.substack.com/p/nurturing-...
Read the article in full russellparrott.substack.com/p/nurturing-...
Nurturing Emotional Intelligence
Emotional intelligence is an important quality that plays a key role in building strong connections with customers.
russellparrott.substack.com
February 11, 2025 at 11:43 AM
Unlocking the Power of Emotional Intelligence in Business In today’s customer-centric landscape, emotional intelligence (EI) is more crucial than ever. Here are some key insights
Read the article in full russellparrott.substack.com/p/nurturing-...
Read the article in full russellparrott.substack.com/p/nurturing-...
Hi, I'm Russell Parrott and I'm also on Substack - You can catch full details of posts right here - russellparrott.substack.com?r=57gqfs&utm...
Russell Parrott | Substack
I transform customer experiences into meaningful connections to reveal the emotional drivers & sentiments behind customer interactions. My insights will empower you to enhance engagement & create mean...
russellparrott.substack.com
February 11, 2025 at 5:47 AM
Hi, I'm Russell Parrott and I'm also on Substack - You can catch full details of posts right here - russellparrott.substack.com?r=57gqfs&utm...
AI enhances customer engagement by analyzing data and predicting needs, but maintaining the human touch is essential for genuine relationships. Read my latest post
www.linkedin.com/posts/russel...
www.linkedin.com/posts/russel...
February 10, 2025 at 10:24 AM
AI enhances customer engagement by analyzing data and predicting needs, but maintaining the human touch is essential for genuine relationships. Read my latest post
www.linkedin.com/posts/russel...
www.linkedin.com/posts/russel...
AI is undoubtedly a powerful tool, but to foster authentic relationships and drive loyalty, we must remember that it's not about the technology; it’s about the human experience behind it. Read my latest post www.linkedin.com/posts/russel...
Russell Parrott on LinkedIn: #ai #customerexperience #humantouch #cxstrategy #emotionalintelligence…
The human side of AI in Customer Experience: Why it matters
As AI technology continues to evolve and infiltrate various aspects of business operations…
www.linkedin.com
February 9, 2025 at 10:25 AM
AI is undoubtedly a powerful tool, but to foster authentic relationships and drive loyalty, we must remember that it's not about the technology; it’s about the human experience behind it. Read my latest post www.linkedin.com/posts/russel...
Selling Euphoria: What Drug Dealers Can Teach on Customer Experience. What if I told you that the world of drug dealers holds powerful lessons on creating addictive experiences for customers? Check out rb.gy/iyuseb for parallels between street-smart tactics and emotional connections in business.
Selling Euphoria: What Drug Dealers can teach Customer Experience
In the cutthroat world of business, customer experience (CX) is the new currency. Just as street-savvy drug dealers master the art of creating addictive "substances" to keep their clients coming back ...
www.linkedin.com
February 8, 2025 at 9:40 AM
Selling Euphoria: What Drug Dealers Can Teach on Customer Experience. What if I told you that the world of drug dealers holds powerful lessons on creating addictive experiences for customers? Check out rb.gy/iyuseb for parallels between street-smart tactics and emotional connections in business.