Me: *ring*
YW: We don't know how to fix that
Me: I'd like to add to my existing complaint...
YW: you can't, our complaints team isn't in the office today
Me: I'd like to make an additional complaint that I can't complain today
Me: *ring*
YW: We don't know how to fix that
Me: I'd like to add to my existing complaint...
YW: you can't, our complaints team isn't in the office today
Me: I'd like to make an additional complaint that I can't complain today
YW: You need the details from your bill to connect you bills to your online account
Me: Can i have a bill?
YW: we don't send paper bills, you need to look at your online account...oh
Seriously, why do I have to do the job of their IT department?
YW: You need the details from your bill to connect you bills to your online account
Me: Can i have a bill?
YW: we don't send paper bills, you need to look at your online account...oh
Seriously, why do I have to do the job of their IT department?