Would much rather pay a few hundred out of pocket a month towards a plan for everyone than pay $1k+ out of pocket at our vet or urgent care. Hospital visits would be exponentially more, of course.

Anyway, all that ranting to say how satisfying it was to be able to hear her answer on speaker and to see their confusion. “I’m at work. My wife is there. Please direct all questions to her and listen to what she says to do.” *hangs up*

We share an account and are both listed on the app, but the car is mine. The card was mine. The number listed to call for the order is mine. But because Payton is listed under the same account, some dumbass will often call her to ask about things I’ve already answered or could easily answer myself.

I actually got to hear them call her on speakerphone while I was knowingly sitting right there. He called my wife saying, “Hello sir! Just wanted to verify that you wanted to pay the tire disposal fee instead of taking the tires to the original seller?” MY TIRES. MY PURCHASE.

I’m always purposely organized and polite when taking the car in, so I don’t think it can be because of a behavior issue on my part. I genuinely think they see her more masculine name and make assumptions, like that I have a “husband” they need to verify with before they let me know my car is done.