Complaints processes are vital for accountability and patient safety, but this research shows they can feel complex and even hostile.

👉 Click here to read the full answer, as well as nine further questions: www.professionalstan...
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Read our full response here: www.professionalstan...
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You’ll often see the Quality Mark on a practitioner’s website, in their workspace, or on their promotional materials.

Find out more here: www.professionalstan...

#LookForTheMark
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When you see the Quality Mark, you can be confident that the practitioner is appropriately trained, handles complaints professionally and follows good practice in running their business.
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We recommend checking who is treating you to make sure they are on a PSA Accredited Register and display the Quality Mark.
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@yellowbicyclist.bsky.social

Thank you very much for your contribution to the day. We are so pleased to hear you enjoyed it.

Speakers:
Martin Elliott – Cardiff University
Annie Sorbie – University of Edinburgh
Mary Tumelty – University College Cork
John Jenkins – RCSI Dublin
Mary Costello & Lucy Ambler – General Medical Council

#PreventingHarmResearch2025
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To address the question of how to prevent harm, we will hear about approaches to regulation for residential childcare workers, supporting teamwork, and addressing the healthcare workforce crisis, to name a few.
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We will also be hearing about what we can learn from e-Pharmacy, with analysis spanning Europe, Kenya, and India.

Speakers:
• Gabrielle Finn – @manchester.ac.uk
• Ben Palafox & Catherine Goodman – @lshtm.bsky.social

#PreventingHarmResearch2025
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- Dr Louise Stone, University of Adelaide, and Professor Rosalind Searle,
@uofglasgow.bsky.social

- Kathryn Parkin, Open University.

These sessions will offer a space for reflection, learning and action on a significant challenge facing the sector.
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Speakers:
• Gerry McGivern – @kingscollegelondon.bsky.social
• Marie-Jeanne Royer – General Dental Council
• Bron Biddle – NHS Wales
• Rosalind Searle – @uofglasgow.bsky.social
• Susi Caesar – Wessex Appraisal Service
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