plasq@plasq.com - thanks!

Hi,

I've searched our email history and I'm not finding those reports. Please contact us again, in the meantime our latest update 4.0.4 includes a number of crash fixes so hopefully your issue was part of that?

Hi Adi,
If you open the Console app you should find some info under Crash Reports? We're very keen to get to the bottom of this as it sounds like some kind of system incompatibility (which of course shouldn't be happening!)

Hi Jon,
We're not seeing your email, it was sent in today?

Looks like you've got a mismatch between your product and license key?

Hi Adi,

Sorry about that. We're going through some transition here. Is your copy from the App Store or direct from us? Can you share the crash report?