As soon as I hired the first person at Pixel One I realized I was terrified of losing control over the quality we deliver.
As soon as I hired the first person at Pixel One I realized I was terrified of losing control over the quality we deliver.
No, we didn’t just get lucky while hiring, instead I push designers to develop problem-solving skills intentionally.
Here’s how :
When a designer brings me work I ask them questions instead of giving them answers:
No, we didn’t just get lucky while hiring, instead I push designers to develop problem-solving skills intentionally.
Here’s how :
When a designer brings me work I ask them questions instead of giving them answers:
That's a death sentence when you're trying to scale.
I knew other agencies were scaling and I wanted to know how.
That's a death sentence when you're trying to scale.
I knew other agencies were scaling and I wanted to know how.
We've onboarded a ton of designers and noticed a clear pattern that they're scared to post publicly, so they DM everyone instead.
We've onboarded a ton of designers and noticed a clear pattern that they're scared to post publicly, so they DM everyone instead.
Every designer gets trained on the basics like typography, hierarchy, grids, and color theory, but a lot of them drop those principles the second they feel confident enough to break the rules.
Every designer gets trained on the basics like typography, hierarchy, grids, and color theory, but a lot of them drop those principles the second they feel confident enough to break the rules.
AutoLayout is one of Figma's best features and it's a massive time saver.
(You set spacing rules once and the layout automatically maintains them when you add or remove elements)
AutoLayout is one of Figma's best features and it's a massive time saver.
(You set spacing rules once and the layout automatically maintains them when you add or remove elements)
Usually, I'll start a new design by presenting a concept to get people aligned and show them the vision (especially when I'm art directing) and then they take that concept and run with it.
Usually, I'll start a new design by presenting a concept to get people aligned and show them the vision (especially when I'm art directing) and then they take that concept and run with it.
When they first joined Pixel One they questioned everything and I mean everything.
(why we do mood boards this way, why we structure client calls like that, why we have these specific handoff processes)
When they first joined Pixel One they questioned everything and I mean everything.
(why we do mood boards this way, why we structure client calls like that, why we have these specific handoff processes)
A client came to us with a challenge where they work in pre-construction risk management, which is a complex and unfamiliar territory for us.
A client came to us with a challenge where they work in pre-construction risk management, which is a complex and unfamiliar territory for us.
I work backwards from excellence, and everything else is noise (our secret to sustaining clients for 5+ years)
Here's how we operate at Pixel One:
I work backwards from excellence, and everything else is noise (our secret to sustaining clients for 5+ years)
Here's how we operate at Pixel One:
At the beginning, I was terrible at hiring.
The biggest thing I used to ignore was the signals my gut and intuition were telling me.
At the beginning, I was terrible at hiring.
The biggest thing I used to ignore was the signals my gut and intuition were telling me.
After working with a lot of companies, we can tell who is a good fit and who would drain the team.
So, we worked backwards from those patterns and turned them into hard qualifying criteria.
After working with a lot of companies, we can tell who is a good fit and who would drain the team.
So, we worked backwards from those patterns and turned them into hard qualifying criteria.
Everyone treats a design system as the answer to everything,
But when you are early and still trying to validate ideas, convert customers and bring in revenue, a design system can choke your ideation.
Everyone treats a design system as the answer to everything,
But when you are early and still trying to validate ideas, convert customers and bring in revenue, a design system can choke your ideation.
I met one of the co-founders and had a great call.
We conducted follow-up interviews and design exercises, and everything felt aligned, so we kicked off the work excited and optimistic.
I met one of the co-founders and had a great call.
We conducted follow-up interviews and design exercises, and everything felt aligned, so we kicked off the work excited and optimistic.
We were 3 days into a 4-week sprint to build an entirely new product from scratch.
It was a complex niche with a new tool we'd never used, and even the client didn't have full clarity on what they wanted.
We were 3 days into a 4-week sprint to build an entirely new product from scratch.
It was a complex niche with a new tool we'd never used, and even the client didn't have full clarity on what they wanted.
And that's where we get our 3+ year retention rate.
Here's how we operate at Pixel One:
We look at what was successful and work backwards to figure out what made it work.
And that's where we get our 3+ year retention rate.
Here's how we operate at Pixel One:
We look at what was successful and work backwards to figure out what made it work.
This is someone who loves me and knows me better than anyone.
She said she would never work for me (that stung more than I expected)
I always thought of myself as someone who wasn't overly harsh (I didn't want to be that kind of leader)
This is someone who loves me and knows me better than anyone.
She said she would never work for me (that stung more than I expected)
I always thought of myself as someone who wasn't overly harsh (I didn't want to be that kind of leader)
Here's what most designers won't admit: billions of dollars have been created by companies that don't take design seriously.
Now, before you think I'm saying design doesn't matter, let me be clear:
Here's what most designers won't admit: billions of dollars have been created by companies that don't take design seriously.
Now, before you think I'm saying design doesn't matter, let me be clear:
A lot of designers are offloading their work to AI,
They're using ChatGPT, Cursor, and Lovable to prototype instead of opening Figma.
I get the appeal, and the speed is undeniable.
A lot of designers are offloading their work to AI,
They're using ChatGPT, Cursor, and Lovable to prototype instead of opening Figma.
I get the appeal, and the speed is undeniable.
In my head, I'm constantly thinking about the company as if we're bigger than we actually are.
I have the skills and vision to operate at a much larger scale than where we currently are.
In my head, I'm constantly thinking about the company as if we're bigger than we actually are.
I have the skills and vision to operate at a much larger scale than where we currently are.
I know that sounds backwards,
UX has a formula:
Listen to users, understand their needs, iterate based on feedback, and show empathy. Follow those steps, and you'll eventually get to good UX.
UI doesn't work that way.
I know that sounds backwards,
UX has a formula:
Listen to users, understand their needs, iterate based on feedback, and show empathy. Follow those steps, and you'll eventually get to good UX.
UI doesn't work that way.
In my head, I'm constantly thinking about the company as if we're bigger than we actually are.
I have the skills and vision to operate at a much larger scale than where we currently are.
In my head, I'm constantly thinking about the company as if we're bigger than we actually are.
I have the skills and vision to operate at a much larger scale than where we currently are.
This was back when I was freelancing, right before I started Pixel One.
I committed to way more retainer work than I could actually handle.
This was back when I was freelancing, right before I started Pixel One.
I committed to way more retainer work than I could actually handle.
We were 3 days into a 4-week sprint to build an entirely new product from scratch.
It was a complex niche with a new tool we'd never used, and even the client didn't have full clarity on what they wanted.
We were 3 days into a 4-week sprint to build an entirely new product from scratch.
It was a complex niche with a new tool we'd never used, and even the client didn't have full clarity on what they wanted.
We've added capacity but are still fully booked on visual design. February coming sooner than later!
Visual design: Booked until February (1 spot)
Product design: 2 spots
Hiring elite designers → pixel1.notion.site/1aad48e86e1...
We've added capacity but are still fully booked on visual design. February coming sooner than later!
Visual design: Booked until February (1 spot)
Product design: 2 spots
Hiring elite designers → pixel1.notion.site/1aad48e86e1...