Parliamentary and Health Service Ombudsman
@phsombudsman.bsky.social
We investigate complaints about the NHS in England, UK government departments and public bodies, including museums. Our service is free, fair and independent.
"Recognition that a newborn is becoming unwell and really listening to mothers and families when they have concerns."
In our podcast for #WPSD, Director of MNSI Sandy Lewis shares the biggest #PatientSafety challenges in NHS care for newborns.
Listen: orlo.uk/Q6Alu
In our podcast for #WPSD, Director of MNSI Sandy Lewis shares the biggest #PatientSafety challenges in NHS care for newborns.
Listen: orlo.uk/Q6Alu
September 17, 2025 at 10:07 AM
"Recognition that a newborn is becoming unwell and really listening to mothers and families when they have concerns."
In our podcast for #WPSD, Director of MNSI Sandy Lewis shares the biggest #PatientSafety challenges in NHS care for newborns.
Listen: orlo.uk/Q6Alu
In our podcast for #WPSD, Director of MNSI Sandy Lewis shares the biggest #PatientSafety challenges in NHS care for newborns.
Listen: orlo.uk/Q6Alu
In our latest podcast, Beacon Vision charity CEO Lisa Cowley discusses:
- taking part in our Complaint Champions workshop
- barriers people with sight loss face when they use public services
- how complaints can help improve services.
Listen now: t.co/2YnXlHvn6L
- taking part in our Complaint Champions workshop
- barriers people with sight loss face when they use public services
- how complaints can help improve services.
Listen now: t.co/2YnXlHvn6L
April 23, 2025 at 3:44 PM
In our latest podcast, Beacon Vision charity CEO Lisa Cowley discusses:
- taking part in our Complaint Champions workshop
- barriers people with sight loss face when they use public services
- how complaints can help improve services.
Listen now: t.co/2YnXlHvn6L
- taking part in our Complaint Champions workshop
- barriers people with sight loss face when they use public services
- how complaints can help improve services.
Listen now: t.co/2YnXlHvn6L
How can organisations make sure they handle complaints well and learn from them so mistakes don't happen again?
The Complaint Standards give organisations the tools and guidance to handle complaints more effectively, act on learning and #MakeComplaintsCount: orlo.uk/SFy92
The Complaint Standards give organisations the tools and guidance to handle complaints more effectively, act on learning and #MakeComplaintsCount: orlo.uk/SFy92
March 5, 2025 at 9:35 AM
How can organisations make sure they handle complaints well and learn from them so mistakes don't happen again?
The Complaint Standards give organisations the tools and guidance to handle complaints more effectively, act on learning and #MakeComplaintsCount: orlo.uk/SFy92
The Complaint Standards give organisations the tools and guidance to handle complaints more effectively, act on learning and #MakeComplaintsCount: orlo.uk/SFy92