I will be thinking about this as we continue to design systems enhanced by AI. How to get the best of the algorithm without over-optimising our humanity out of the mix.

I can't imagine the current crop of AI systems are tuned for this kindness and discretion. It's hardly the famous trolley problem and no-one was going to die but the small act of humanity made a big difference to my day.

I approached a junction as a bus was pulling out and they had the right of way. But despite this, he saw something in my struggle and waved me through. I made the train and saw my kids to bed.

Yesterday I felt bad after giving Halfords front line support a hard time, but then got through to someone who could actually do something. It was how it should have been in the first place and no more remorse felt.

It's a real rollercoaster!