Clearly, Crunchyroll/Sony are gaining something from making this process as opaque as possible and it's definitly not to improve the user experience. Inflating their user count? Faking user retention numbers?

TL;DR -> you actually need to open a support ticket and wait for someone to get back to you 🤦‍♂️ help.crunchyroll.com/hc/en-us/req...

If you are in a different location, their AI chatbot then connects you to a, allegedly human, support agent who informs you that it can only by done via their e-mail support in order to "protect my information"...

If you are in the UK, EU, US, or Brazil, their AI chatbot gives you links generic-looking "Sony Pictures" gdpr forms.
- [UK & EU](privacyportal.onetrust.com/webform/d19e...)
- [US](privacyportal-cdn.onetrust.com/dsarwebform/...)
- [Brazil](privacyportal.onetrust.com/webform/d19e...) (broken link...)

Their help page doesn't mention any method to do it from a web browser. They want to force you into re-installing their app help.crunchyroll.com/hc/en-us/art...