It’s difficult for some people to comprehend a service animal that isn’t a German Shepherd, or a disability that isn’t obvious.

Well said! SAs make a huge impact in the lives of the people they service—as you know, Amy. I remember reading something awhile back about a miniature horse SA, and there was something about the individual traveling with their SA and getting pushback about the legitimacy of their SA.

As long as the dog is under the owners control, and not causing any damage or disturbance, it should not have mattered to that establishment if the dog was an ESA or an SA.