Dec 1, 08:31 UTC **Resolved** - The backlog has been cleared! Work and bookmark listings should now be fully up to date. Thanks for your patience! Nov 30, 20:50 UTC **Identified** - We've made a change that we believe has resolved the issues. We are slowly catching up on the backlog, but it will be some time before all works and bookmarks appear in listings. Thank you for your patience! Nov 30, 18:14 UTC **Investigating** - We are aware of issues with works taking a long time to appearing in listings (such as when looking at a tag or searching). We are investigating!

Nov 18, 15:01 UTC **Resolved** - Cloudflare has fixed the issue that was causing downtime. Huge thank you to Cloudflare for their work! We believe the problems have been fully resolved, but will continue to monitor things just in case. Nov 18, 14:52 UTC **Monitoring** - Cloudflare has implemented a fix and our services appear to be recovering! We are continuing to monitor for a bit before calling it resolved. Nov 18, 12:26 UTC **Identified** - We are aware of intermittent errors accessing #AO3, #Fanlore, and the OTW website. This is not a problem with our services directly, but with Cloudflare so we are unable to fix it. We encourage you to follow Cloudflare's status page (http://cloudflarestatus.com/) to get updates on the situation.

Nov 14, 02:28 UTC **Investigating** - We are investigating networking issues which are causing occasional blips to the Archive and Fanlore. So far, these blips are not causing extended downtime but may cause periods of slowness and/or errors.

Oct 31, 07:30 UTC **Resolved** - #AO3 is back! We believe the problem has been resolved, but we're continuing to monitor things just in case. Oct 31, 06:12 UTC **Investigating** - #AO3 is down for some or all users. We are aware and are actively investigating.

Oct 10, 22:12 UTC **Completed** - #AO3's scheduled maintenance has finished! You're free to return to browsing. Oct 10, 22:00 UTC **In progress** - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 10, 19:00 UTC **Scheduled** - In a few hours, #AO3 will be briefly unavailable while we apply minor bug fixes.

Sep 29, 20:01 UTC **Resolved** - This incident has been resolved. Sep 29, 19:33 UTC **Monitoring** - We’ve resolved the capacity problem and are waiting for the load to rebalance. Sep 29, 16:50 UTC **Identified** - We are aware of an issue affecting our download server capacity which is causing slow or failed downloads.

Sep 26, 14:10 UTC **Completed** - #AO3 is back sooner than expected, and we have new and improved options for browsing collections! Get the details on collection tags at AO3 News: https://ao3-news.org/collection-tags Sep 26, 11:10 UTC **Update** - #AO3 is about halfway through the first part of maintenance. We expect this part to last about 5 more hours. The second, final part of maintenance should be quicker. Sep 26, 05:30 UTC **In progress** - #AO3 maintenance has begun! We expect to be down for about 20 hours, but we’ll keep you updated on any changes. Sep 25, 19:14 UTC **Update** - #AO3 will be going down for about 20 hours of maintenance at 05:30 UTC, two hours earlier than previously announced. Sep 24, 07:33 UTC **Scheduled** - #AO3 will be down for about 20 hours starting at 07:30 UTC on September 26 while we prepare some improvements to collection browsing.

Sep 24, 14:42 UTC **Resolved** - This incident has been resolved. Sep 24, 12:10 UTC **Monitoring** - The slowness and errors appear to have cleared up and we are monitoring for stability. Sep 24, 11:39 UTC **Investigating** - We are aware of slowness and intermittent errors on the Archive. We are investigating.

**THIS IS A SCHEDULED EVENT Sep 26, 07:30 UTC  -  Sep 27, 03:30 UTC** Sep 24, 07:33 UTC **Scheduled** - #AO3 will be down for about 20 hours starting at 07:30 UTC on September 26 while we prepare some improvements to collection browsing.

Sep 23, 23:05 UTC **Resolved** - We have identified malicious traffic causing increased load as the culprit for the issues. We have implemented rules to target this traffic specifically and Fanlore should be back to normal. Thanks for your patience! Sep 23, 21:38 UTC **Update** - We have increased security on Fanlore which has the site working. We are continuing to investigate. Sep 23, 21:04 UTC **Investigating** - We are aware of issues accessing Fanlore, including 503 errors. Please stand by!

Aug 6, 15:22 UTC **Resolved** - Our email servers have caught up with the backlog of messages. Aug 4, 12:06 UTC **Update** - The email servers continue to catch up, about 83k emails remain in the queue. Aug 4, 05:47 UTC **Update** - Our email queue still has about 183k emails to go. We're doing a couple things to try and catch up quicker, but it will still take some time to send all of these emails. Aug 4, 02:17 UTC **Identified** - We have identified a problem with our mail servers which is causing delays in email. Emails are being sent as we speak, but it will take some time for things to catch up. Please bear with us!

Aug 4, 05:47 UTC **Update** - Our email queue still has about 183k emails to go. We're doing a couple things to try and catch up quicker, but it will still take some time to send all of these emails. Aug 4, 02:17 UTC **Identified** - We have identified a problem with our mail servers which is causing delays in email. Emails are being sent as we speak, but it will take some time for things to catch up. Please bear with us!

Jul 28, 17:37 UTC **Resolved** - AO3 is back online and the issue has been resolved. If you are still experiencing issues, please let us know. Thank you for your patience! Jul 28, 16:59 UTC **Monitoring** - We've run the fix and will keep monitoring to make sure things are back to normal. Jul 28, 16:36 UTC **Identified** - We've found the issue and a possible fix. We're currently working on it, but it may take a little time to complete. Thanks for your patience! Jul 28, 15:39 UTC **Investigating** - We are aware that AO3 is down and investigating the cause. We will update with more information shortly!

Jul 28, 13:23 UTC **Resolved** - Our servers have caught up on their backlog. Emails are now being sent out as normal! Jul 27, 18:48 UTC **Monitoring** - AO3 emails are currently delayed. No data has been lost: emails will still be delivered, just behind schedule. You may also get some duplicate emails. Thank you for bearing with us!

Jul 27, 18:48 UTC **Monitoring** - AO3 emails are currently delayed. No data has been lost: emails will still be delivered, just behind schedule. You may also get some duplicate emails. Thank you for bearing with us!

Jul 13, 11:25 UTC **Resolved** - The slowness and intermittent errors have been resolved. Jul 13, 09:05 UTC **Investigating** - Due to database server maintenance, Archive of Our Own is loading more slowly than normal and may occasionally show error messages.

Jul 5, 10:35 UTC **Resolved** - Our servers have caught up on their backlog. Emails, history, and search updates are now processing as normal! Jul 4, 18:37 UTC **Monitoring** - Emails, as well as search and history updates, are currently delayed. No data has been lost: emails will still be delivered and history/search will still be updated, just behind schedule. Thank you for bearing with us!

Jul 4, 17:44 UTC **Resolved** - We've applied the fix and checked to make sure the previous errors have stopped. You should now be able to create bookmarks (with tags too!) and add bookmarks to collections🎉Thank you for your patience! Jul 4, 16:41 UTC **Monitoring** - The temporary block on bots and VPNs has now been lifted. Thanks for your patience! Jul 4, 15:09 UTC **Identified** - To resolve ongoing issues with bookmark tags, we’ll temporarily block traffic from bots and some VPNs. This should last about 2 hours. Jul 4, 06:11 UTC **Investigating** - The Archive is currently experiencing issues; it is not currently possible to use tags when making a new #AO3 bookmark. We are working on a fix.

Jul 4, 03:12 UTC **Resolved** - AO3 is once again fully functional; all issues should be resolved, thank you for your patience! If you are still experiencing any issues past this point, please let us know. Jul 3, 17:01 UTC **Update** - To fully fix bookmark creation, we will need to put AO3 in maintenance mode for a few hours. We'll be back once the fix has been fully applied. Jul 3, 06:51 UTC **Identified** - We have found the cause and are working on a fix. We expect to have it ready and applied within a few days. Jul 3, 05:40 UTC **Investigating** - We are investigating an issue with 500 errors when creating bookmarks on AO3.