Opservator
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opservator.com
Opservator
@opservator.com
6 followers 15 following 3 posts
We provide #Zendesk & #CX professional services: audits and clean-ups, implementation, continuous maintenance, custom developments, reporting + analytics, knowledge base customization, and more!

🔗 https://linktr.ee/opservator
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opservator.com
Anyway... Not really sure how active we'll be here, but feel free to follow for tricks, #opservatips, ask questions, and more.

Have a good one! 🖖
December 9, 2024 at 2:11 PM
opservator.com
We also had our very first app published in the Marketplace very recently 🎉

If your account storage is reaching the limit and you'd like to easily delete ticket attachments (without having to delete the tickets themselves), then FILE MANAGER might be what you need: www.zendesk.com/marketplace/...
Screenshot of the Opservator.com app "File Manager" interface displaying features for managing Zendesk ticket attachments. Includes search filters by ticket creation date, file size, and status, with results shown in a table format. Options to download or delete attachments are visible, along with a confirmation prompt for deletion and a sample ticket view. Screenshot of Opservator.com's File Manager app, showcasing the feature to export Zendesk attachment search results. The export is displayed as a CSV file containing columns such as comment ID, attachment ID, file name, size, ticket ID, status, creation date, and more, helping users organize and audit file deletion processes. Screenshot titled 'File Manager requirements' detailing setup instructions for using the Opservator.com File Manager app. Key points include enabling Agent Workspace, configuring ticket attachment settings in Zendesk Admin Center, and ensuring users have Admin or custom roles with permissions to redact ticket content and access all tickets. Visual snippets show settings for enabling Agent Workspace and attachment configuration options.
December 9, 2024 at 2:11 PM