We found that the City made multiple errors in how it treated a Toronto mother who had received excess social assistance benefits. Ombudsman Addo made 18 recommendations to address these issues and prevent this from happening to others. Read the full report: www.ombudsmantoronto.ca/investigativ...

“Dina’s experience is a reminder that there are real people behind every decision the City makes. I’m grateful for her persistence in coming forward – it has forced changes that will better support some of the most vulnerable in our city.” – Ombudsman Kwame Addo

Ombudsman Addo’s 18 recommendations address these issues and prevent others from facing similar difficulties. Read the full report: www.ombudsmantoronto.ca/news/city-ma...

Our investigation revealed multiple issues in how the City assessed what Dina owed and how it managed her file, including how it communicated decisions that had significant consequences for her.

The voicemail issue we were experiencing on our main intake phone line has been resolved. Thank you for your patience!
If you need to get in touch, please:
📲Call us at 416-392-7062
📩Email us at ombudsman@toronto.ca
🖱️Use our online complaint form at secure.toronto.ca/webapps/Ombo...

If you believe you have experienced unfair treatment or service from the City of Toronto, reach out to Ombudsman Toronto. We are here to listen and help.

An ombudsman helps ensure fairness between people and government, handling complaints in an impartial, confidential and independent manner. An ombudsman is neutral, not an advocate for the person making the complaint, or for the government being complained about.

If you believe you have experienced unfair treatment or service from the City of Toronto, reach out to Ombudsman Toronto. We are here to listen and help.