Read their stories and the Ombudsman’s recommendations: www.ombudsman.on.ca/en/our-work/...

The report reveals how the province’s systemic failure to help people with complex developmental disabilities and high needs has left too many to suffer for unnecessarily long periods in hospital.

Nous sommes extrêmement reconnaissant(e)s à la sénatrice Bernadette Clement pour son invitation.

En savoir plus sur nos services aux communautés autochtones : www.ombudsman.on.ca/fr/de-laide-...

Elle comprenait des témoignages tirés des visites de l’Ombudsman dans des communautés des Premières Nations éloignées, où les conditions de vie demeurent inacceptables, notamment en raison de l’eau non potable et de l’accès limité aux soins de santé.

La présentation a souligné notre travail visant à établir des relations significatives en collaborant directement avec les peuples autochtones, notamment par des visites dans des communautés éloignées.

L'Ombudsman a mis en lumière nos efforts continus pour renforcer les services aux peuples autochtones grâce à la sensibilisation et à l’engagement.

We are extremely grateful to Senator Bernadette Clement for the invitation.

Learn about our services for Indigenous communities: www.ombudsman.on.ca/en/help/indi...

It included accounts from the Ombudsman’s visits to remote First Nations communities dealing with unacceptable living conditions like unclean water and limited access to healthcare.

The presentation highlighted our work building meaningful relationships by engaging directly with Indigenous peoples, including by visiting remote communities.

Have you been treated unfairly by provincial services? Contact us: ombudsman.on.ca/en/make-comp...

The Commissioner therefore recommends that the Ministry of Francophone Affairs establish a framework with clear parameters to support all organizations subject to the French Language Services Act when an exemption is being considered.

A regulation in the FLSA allows some services to be exempted from language obligations. We found that it has been applied inconsistently and often erroneously. No clear guidelines exist for applying these exemptions, which denies Francophones access to information and services.

Commissioner Bouchard: “Ontario’s Fire Code, available only in English since 1981, has now finally been translated and is available in French — a major achievement resulting from our intervention.”

Commissioner Bouchard: “In this 2024-2025 Annual Report, I highlight concrete results: translated road signs, corrected names on Health Cards, bilingual Metrolinx signage — real improvements for Francophones’ daily lives.”

Commissioner Bouchard: “After the tragic death of her son, a Francophone mother had to deal with the coroner's office in English because no one would speak to her in French. Thanks to our intervention, she received services in French.”