💜 Why we form relationships with AI, and whether AI can make us happy.

doi.org/10.1080/0887...

🌼🤖 How AI affects different service elements with the Flower of Service Model.

www.igi-global.com/chapter/impa...

❓What will the use of AI service agents mean for consumers, service firms, and society? We developed a research agenda with 28 research questions for further investigation.

journals.sagepub.com/doi/abs/10.1...

🦾 Measuring the service quality of AI service agents: AISAQUAL contains 26 items across six dimensions: efficiency, security, availability, enjoyment, contact, and anthropomorphism. doi.org/10.1108/EJM-...

🤖 The service environment is increasingly seeing the adoption of artificial intelligence service agents (AISA) for the provision of service to consumers. AISA are autonomous human-like technology service agents powered by AI. Examples include chatbots & service robots.

doi.org/10.1016/B978...