There's a saying in IT - 'If the user reports a problem, fix the problem don't blame the user'. This is a classic 'blame/punish the user' response/solution & all the experts told them this too.
There's a saying in IT - 'If the user reports a problem, fix the problem don't blame the user'. This is a classic 'blame/punish the user' response/solution & all the experts told them this too.