NAU Information Technology Services
@nauits.bsky.social
NAU Information Technology Services is NAU's official technology department. ITS provides technology services, products, and support for the Lumberjack community.
linktr.ee/itsnau
linktr.ee/itsnau
Join ITS' Director of Information Security, Chris Graver, alongside leaders from ASU and UA for a roundtable discussion on the current state of cybersecurity in higher education. Register today at the link in our bio.
October 13, 2025 at 10:59 PM
Join ITS' Director of Information Security, Chris Graver, alongside leaders from ASU and UA for a roundtable discussion on the current state of cybersecurity in higher education. Register today at the link in our bio.
We will never ask for your NAU password, to text us your Duo one-time verification code, or enter your password into a Google Form. If you receive any messages requesting login information or urgent action required, report it by contacting the Service Desk at the link in our bio.
September 2, 2025 at 7:44 PM
We will never ask for your NAU password, to text us your Duo one-time verification code, or enter your password into a Google Form. If you receive any messages requesting login information or urgent action required, report it by contacting the Service Desk at the link in our bio.
Happy Fall, Lumberjacks! Our ITS Service Desk is available for technology support as you get settled into campus this week. You can call us at (928) 523-3335, send an email to ask-its@nau.edu, or submit a support request through our bio.
August 18, 2025 at 5:07 PM
Happy Fall, Lumberjacks! Our ITS Service Desk is available for technology support as you get settled into campus this week. You can call us at (928) 523-3335, send an email to ask-its@nau.edu, or submit a support request through our bio.
Our teams have restored service to in.nau.edu webpages, and departmental sites hosted on in.nau.edu are once again available. If you continue to experience any issues with NAU webpages, contact our ITS Service Desk using the link in our bio.
August 14, 2025 at 2:18 PM
Our teams have restored service to in.nau.edu webpages, and departmental sites hosted on in.nau.edu are once again available. If you continue to experience any issues with NAU webpages, contact our ITS Service Desk using the link in our bio.
ITS is aware of an issue where university webpages located on in.nau.edu are currently unavailable. Our technical teams are actively working to restore functionality as soon as possible. We’ll provide an update tomorrow morning with any additional information.
August 14, 2025 at 6:02 AM
ITS is aware of an issue where university webpages located on in.nau.edu are currently unavailable. Our technical teams are actively working to restore functionality as soon as possible. We’ll provide an update tomorrow morning with any additional information.
NAU LOUIE portals will be down for maintenance this Saturday, August 2nd, from 9 AM to 2 PM. If you're an hourly employee and work during this period, you can log hours in your timesheet through LOUIE HR when maintenance is complete.
July 30, 2025 at 7:49 PM
NAU LOUIE portals will be down for maintenance this Saturday, August 2nd, from 9 AM to 2 PM. If you're an hourly employee and work during this period, you can log hours in your timesheet through LOUIE HR when maintenance is complete.
We've resolved the issues impacting users attempting to modify their Digital JacksCard through NAUgo, and users are once again able to make any changes in the app. If you continue to experience issues, contact the ITS Service Desk using the link in our bio.
June 30, 2025 at 11:25 PM
We've resolved the issues impacting users attempting to modify their Digital JacksCard through NAUgo, and users are once again able to make any changes in the app. If you continue to experience issues, contact the ITS Service Desk using the link in our bio.
We're working through some technical issues with NAUgo and JacksCard, where users are currently unable to add or modify their Digital JacksCard. We recommend not making any changes to your Digital JacksCard at this time, and we'll provide an update once this issue is resolved.
June 30, 2025 at 6:37 PM
We're working through some technical issues with NAUgo and JacksCard, where users are currently unable to add or modify their Digital JacksCard. We recommend not making any changes to your Digital JacksCard at this time, and we'll provide an update once this issue is resolved.
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June 23, 2025 at 6:29 PM
Smishing scams are on the rise - if you get a text urging immediate payment for tolls, DMV fees, or bank issues, delete the message and don't click any links. Learn more: bit.ly/467QGmk
We've identified and remediated the issue impacting multiple NAU services, and we're beginning to see impacted services come back online. We'll be continuing to monitor our systems as services become fully restored.
February 27, 2025 at 8:10 PM
We've identified and remediated the issue impacting multiple NAU services, and we're beginning to see impacted services come back online. We'll be continuing to monitor our systems as services become fully restored.
As we continue to work to restore services, our call centers are experiencing a high volume of calls with extended wait times. For non-urgent technical issues, you can email ask-its@nau.edu, and our teams will respond to your query as soon as we're able.
February 27, 2025 at 7:22 PM
As we continue to work to restore services, our call centers are experiencing a high volume of calls with extended wait times. For non-urgent technical issues, you can email ask-its@nau.edu, and our teams will respond to your query as soon as we're able.
We're aware of an outage affecting multiple services, including the NAU Wi-Fi networks, Canvas, LOUIE, ServiceNow, VPN, and other online services. Our networking teams are currently working to diagnose and resolve these issues.
February 27, 2025 at 7:03 PM
We're aware of an outage affecting multiple services, including the NAU Wi-Fi networks, Canvas, LOUIE, ServiceNow, VPN, and other online services. Our networking teams are currently working to diagnose and resolve these issues.
We’ll be continuing to monitor our systems and providing any updates if necessary. If you require immediate tech support, contact our Service Desk by phone at (928) 523-3335, by email at ask-its@nau.edu, or through the service portal at the link in our bio. (3/3)
January 29, 2025 at 5:06 PM
We’ll be continuing to monitor our systems and providing any updates if necessary. If you require immediate tech support, contact our Service Desk by phone at (928) 523-3335, by email at ask-its@nau.edu, or through the service portal at the link in our bio. (3/3)
Due to the nature of the issue, it may take up to a few hours for off-campus connections to reach NAU services once again as the fix populates. (2/3)
January 29, 2025 at 5:05 PM
Due to the nature of the issue, it may take up to a few hours for off-campus connections to reach NAU services once again as the fix populates. (2/3)
Our network team has resolved the issue causing off-campus users on certain internet service providers to be unavailable to connect to NAU services under the nau.edu web address. (1/3)
January 29, 2025 at 5:05 PM
Our network team has resolved the issue causing off-campus users on certain internet service providers to be unavailable to connect to NAU services under the nau.edu web address. (1/3)
Other services under the nau.edu web address and other Internet providers may also be impacted. Our network team is working to diagnose and resolve this issue. (2/2)
January 29, 2025 at 3:37 PM
Other services under the nau.edu web address and other Internet providers may also be impacted. Our network team is working to diagnose and resolve this issue. (2/2)
We’re currently looking into an issue affecting several NAU services, including Canvas, ServiceNow, and the NAU VPN, which are unavailable off-campus with certain Internet providers such as Century Link and Optimum. (1/2)
January 29, 2025 at 3:36 PM
We’re currently looking into an issue affecting several NAU services, including Canvas, ServiceNow, and the NAU VPN, which are unavailable off-campus with certain Internet providers such as Century Link and Optimum. (1/2)
Our call center's phone lines are functional again after yesterday's degradation. We're available for tech support by phone at (928) 523-3335, or by email and support request using the link in our bio.
January 23, 2025 at 4:13 PM
Our call center's phone lines are functional again after yesterday's degradation. We're available for tech support by phone at (928) 523-3335, or by email and support request using the link in our bio.
Our call centers are currently degraded and unavailable to receive incoming calls. For immediate tech support, send an email to ask-its@nau.edu or submit a request ticket using the link in our bio.
January 22, 2025 at 7:42 PM
Our call centers are currently degraded and unavailable to receive incoming calls. For immediate tech support, send an email to ask-its@nau.edu or submit a request ticket using the link in our bio.