Nathan Warren
@nathan-warren-phd.bsky.social
Associate Professor of Marketing, BI Norwegian Business School
1st Academic BlueSky Post!
Think watching customers increases tips? Science finds that customers who feel watched don't always tip more, but they do avoid returning. Customers who feel watched feel less generous but also feel pressured to tip.
theconversation.com/tip-pressure...
Think watching customers increases tips? Science finds that customers who feel watched don't always tip more, but they do avoid returning. Customers who feel watched feel less generous but also feel pressured to tip.
theconversation.com/tip-pressure...
Tip pressure might work in the moment, but customers are less likely to return
Research confirms what many coffee shop patrons intuitively know.
theconversation.com
December 2, 2024 at 2:43 PM
1st Academic BlueSky Post!
Think watching customers increases tips? Science finds that customers who feel watched don't always tip more, but they do avoid returning. Customers who feel watched feel less generous but also feel pressured to tip.
theconversation.com/tip-pressure...
Think watching customers increases tips? Science finds that customers who feel watched don't always tip more, but they do avoid returning. Customers who feel watched feel less generous but also feel pressured to tip.
theconversation.com/tip-pressure...