Love hearing about the power of words as part of great UX

The question is no longer WHETHER to adopt AI in customer service, but instead it’s HOW and WHEN

Mira Murati says we’re doing pretty well on AI safety, but we need to improve on transparency and AI literacy. That resonates for me

#WIREDBigInterview @wired.com

From Andy Miller at AARP, I learned that AARP isn’t just an advocate for consumers over 50, but it actually pushes technology forward.

#WIREDBigInterview @wired.com

So cool to see Phil Wizard live at #WIREDBigInterview

Howie’s in Los Angeles but he joined us via some new technology. The audio and video quality is great

#WIREDBigInterview @wired.com

#WIREDBigInterview just asked @zoink.bsky.social about what he’s wearing.

We’re not just asking women anymore!

Will next year be Big Tech’s big finale? #WIREDBigInterview