Nandani Paliwal
@nandanipaliwal.bsky.social
Building wapikit.com - Helping D2C founders sell & support like humans on WhatsApp, 24/7 | Founder softlancer.co
Reposted by Nandani Paliwal
In chat, sales and support are just two sides of the same conversation.
The traditional divide between “customer service” and “sales” is melting away especially for WhatsApp since it emerged as a business conversational channel.
The traditional divide between “customer service” and “sales” is melting away especially for WhatsApp since it emerged as a business conversational channel.
May 24, 2025 at 9:23 AM
In chat, sales and support are just two sides of the same conversation.
The traditional divide between “customer service” and “sales” is melting away especially for WhatsApp since it emerged as a business conversational channel.
The traditional divide between “customer service” and “sales” is melting away especially for WhatsApp since it emerged as a business conversational channel.
Reposted by Nandani Paliwal
Conversational AI systems needs emotional intelligence, not just a knowledge base.
Lately, I’ve been spending a lot of time building wapikit.com
into something more than just another support bot.
Lately, I’ve been spending a lot of time building wapikit.com
into something more than just another support bot.
May 21, 2025 at 6:31 AM
Conversational AI systems needs emotional intelligence, not just a knowledge base.
Lately, I’ve been spending a lot of time building wapikit.com
into something more than just another support bot.
Lately, I’ve been spending a lot of time building wapikit.com
into something more than just another support bot.
Reposted by Nandani Paliwal
Once you get yourself into customer-led development, there’s no going back.
The feature mindset gets quietly defeated… and you stop building what you want.
You start building what they need.
The feature mindset gets quietly defeated… and you stop building what you want.
You start building what they need.
May 20, 2025 at 1:29 PM
Once you get yourself into customer-led development, there’s no going back.
The feature mindset gets quietly defeated… and you stop building what you want.
You start building what they need.
The feature mindset gets quietly defeated… and you stop building what you want.
You start building what they need.
Reposted by Nandani Paliwal
Building a great customer experience is becoming very crucial with the rise in conversational commerce.
And it’s not just about responding, it’s about an immediate and helpful reply that makes a customer feel valued and increases your brand loyalty.
And it’s not just about responding, it’s about an immediate and helpful reply that makes a customer feel valued and increases your brand loyalty.
May 14, 2025 at 6:09 PM
Building a great customer experience is becoming very crucial with the rise in conversational commerce.
And it’s not just about responding, it’s about an immediate and helpful reply that makes a customer feel valued and increases your brand loyalty.
And it’s not just about responding, it’s about an immediate and helpful reply that makes a customer feel valued and increases your brand loyalty.
Reposted by Nandani Paliwal
Earlier, you could blame poor CX on human limitations.
But now? With AI, it’s scalable to deliver the best with the least.
Especially for D2C brands, here are a few CX trends that are already reshaping the game:👇
But now? With AI, it’s scalable to deliver the best with the least.
Especially for D2C brands, here are a few CX trends that are already reshaping the game:👇
May 12, 2025 at 8:25 AM
Earlier, you could blame poor CX on human limitations.
But now? With AI, it’s scalable to deliver the best with the least.
Especially for D2C brands, here are a few CX trends that are already reshaping the game:👇
But now? With AI, it’s scalable to deliver the best with the least.
Especially for D2C brands, here are a few CX trends that are already reshaping the game:👇
Reposted by Nandani Paliwal
Your are losing huge revenue opportunity.
If you’re still not leveraging conversational AI and your brand still sounds like robot.
We built wapikit.com so your replies never feels robotic and adapts to intent without losing your brand’s voice or needing to hire a huge team.
If you’re still not leveraging conversational AI and your brand still sounds like robot.
We built wapikit.com so your replies never feels robotic and adapts to intent without losing your brand’s voice or needing to hire a huge team.
May 7, 2025 at 10:37 AM
Your are losing huge revenue opportunity.
If you’re still not leveraging conversational AI and your brand still sounds like robot.
We built wapikit.com so your replies never feels robotic and adapts to intent without losing your brand’s voice or needing to hire a huge team.
If you’re still not leveraging conversational AI and your brand still sounds like robot.
We built wapikit.com so your replies never feels robotic and adapts to intent without losing your brand’s voice or needing to hire a huge team.
When your brand talks like robot,
your customer leave like humans :)
your customer leave like humans :)
Today we shipped one more major upgrade to
@wapikit
- our new Knowledge Base builder.
Helping us move one step closer to building an AI system that sells and supports like a founder would with intent, clarity, and heart.
@wapikit
- our new Knowledge Base builder.
Helping us move one step closer to building an AI system that sells and supports like a founder would with intent, clarity, and heart.
May 3, 2025 at 10:13 AM
When your brand talks like robot,
your customer leave like humans :)
your customer leave like humans :)
Reposted by Nandani Paliwal
The first time I sent a WhatsApp product campaign, I wrote a JavaScript script, ran it manually (fought the Business API like a boss battle), and still, we saw a 50% sales spike.
April 26, 2025 at 5:04 AM
The first time I sent a WhatsApp product campaign, I wrote a JavaScript script, ran it manually (fought the Business API like a boss battle), and still, we saw a 50% sales spike.
Reposted by Nandani Paliwal
Launching Meta Product Catalog Integration ✅
Over the past two weeks, I’ve been speaking with D2C brands, and as a result, we’ve added Meta Catalog Product Integration to WapiKit!
Over the past two weeks, I’ve been speaking with D2C brands, and as a result, we’ve added Meta Catalog Product Integration to WapiKit!
April 25, 2025 at 11:19 AM
Launching Meta Product Catalog Integration ✅
Over the past two weeks, I’ve been speaking with D2C brands, and as a result, we’ve added Meta Catalog Product Integration to WapiKit!
Over the past two weeks, I’ve been speaking with D2C brands, and as a result, we’ve added Meta Catalog Product Integration to WapiKit!
Reposted by Nandani Paliwal
For a while, as we build wapiKit.com, we get a lot of questions that there exists a high number of similar offerings.
I feel the same about it, but this stands true for those who are building a "WhatsApp CRM over Business APIs". WapiKit is not one of them.
I feel the same about it, but this stands true for those who are building a "WhatsApp CRM over Business APIs". WapiKit is not one of them.
WapiKit: Boost Sales & Engagement with Proactive AI for WhatsApp
Leverage WapiKit's AI automation to drive sales, provide instant human-like support, and run highly effective WhatsApp marketing campaigns - all while saving time and boosting ROI.
wapikit.com
April 20, 2025 at 6:10 AM
For a while, as we build wapiKit.com, we get a lot of questions that there exists a high number of similar offerings.
I feel the same about it, but this stands true for those who are building a "WhatsApp CRM over Business APIs". WapiKit is not one of them.
I feel the same about it, but this stands true for those who are building a "WhatsApp CRM over Business APIs". WapiKit is not one of them.
Reposted by Nandani Paliwal
Why WhatsApp is the Ultimate Growth Channel for Businesses
1/ Insane Stats:
- Open Rate : 95%
- Engagement rate: 80%
- Users: 2.9 Billion
- CTR: 60%
1/ Insane Stats:
- Open Rate : 95%
- Engagement rate: 80%
- Users: 2.9 Billion
- CTR: 60%
February 13, 2025 at 6:36 AM
Why WhatsApp is the Ultimate Growth Channel for Businesses
1/ Insane Stats:
- Open Rate : 95%
- Engagement rate: 80%
- Users: 2.9 Billion
- CTR: 60%
1/ Insane Stats:
- Open Rate : 95%
- Engagement rate: 80%
- Users: 2.9 Billion
- CTR: 60%
Reposted by Nandani Paliwal
Launched the alpha release of wapikit.com already. 🚀
Releasing the live team inbox soon and AI chat box. ✅
It is an open-source ecosystem making WhatsApp marketing accessible.
Slack: join.slack.com/t/wapikit/sh...
Releases: github.com/wapikit/wapi...
Releasing the live team inbox soon and AI chat box. ✅
It is an open-source ecosystem making WhatsApp marketing accessible.
Slack: join.slack.com/t/wapikit/sh...
Releases: github.com/wapikit/wapi...
WapiKit | Next Gen WhatsApp Business Platform Manager
Manage your business marketing campaigns, contact lists, customer support and build your marketing strategies smoothly.
wapikit.com
January 17, 2025 at 4:15 AM
Launched the alpha release of wapikit.com already. 🚀
Releasing the live team inbox soon and AI chat box. ✅
It is an open-source ecosystem making WhatsApp marketing accessible.
Slack: join.slack.com/t/wapikit/sh...
Releases: github.com/wapikit/wapi...
Releasing the live team inbox soon and AI chat box. ✅
It is an open-source ecosystem making WhatsApp marketing accessible.
Slack: join.slack.com/t/wapikit/sh...
Releases: github.com/wapikit/wapi...