Michel Grosz
@michelgrosz.bsky.social
Economist at FTC. Studying higher ed, labor, and consumer protection. Views are my own. www.michelgrosz.com
My paper with Devesh Raval is now out at Marketing Science!
We find that when the FTC redesigned its complaint website:
-Complaints increased by 40%,
-included more useful and detailed information
-increased most for older consumers and those with less tech savvy
We find that when the FTC redesigned its complaint website:
-Complaints increased by 40%,
-included more useful and detailed information
-increased most for older consumers and those with less tech savvy
December 13, 2024 at 6:04 PM
My paper with Devesh Raval is now out at Marketing Science!
We find that when the FTC redesigned its complaint website:
-Complaints increased by 40%,
-included more useful and detailed information
-increased most for older consumers and those with less tech savvy
We find that when the FTC redesigned its complaint website:
-Complaints increased by 40%,
-included more useful and detailed information
-increased most for older consumers and those with less tech savvy