A low % of calls answered will typically inflate the total call volume, as the same person tries a second or third time to get their call connected

Is this causation or correlation?

It’s a really helpful list. FWIW I think it’s valuable to distinguish between different types of service. The user needs to pay the Dartford Crossing vs finding a school place vs getting temporary accommodation aren’t well suited to one-size-fits-all

+1

As a young kid listening to cricket on the radio it amazed me that London had the space for two cricket grounds. Now, seeing the price of properties in London it ….

I can see why they would be tempting targets for hackers

Reading Platformland prompted me to wonder whether driving licences were still the most effective way of ensuring basic driving standards compared to, say, the sort of in car device that tracks actual performance

I don’t think the farmer’s wife was pursuing the blind mice to turn them over to the local animal sanctuary in the English version either, tbf

That’s a really smart way to put it

I’d be fascinated in anything you can share about case management in particular

I’m also confused about how some Tupperware enables poor kids in Venezuela to become top orchestral performers

I asked to help with registration because I thought it would be a great way to connect with lots of people (whilst keeping the line moving of course)

Thanks - that’s really helpful to see.