Martin Jordan
@martinjordan.com
Making services work better for all people—Head of Design & User Research at the German govt’s Digital Service, previously Head of #ServiceDesign at the UK’s Government Digital Service, int’l #GovDesign community co-lead, 🏳️⚧️🏳️🌈 ally
martinjordan.com
martinjordan.com
I hope you and your team are alright, @notgov.org!
November 10, 2025 at 8:31 PM
I hope you and your team are alright, @notgov.org!
Of course.
In other service areas, like legal aid, we see very different approaches in service delivery.
Various German states check cases individually & manually. The city-state of Hamburg doesn’t. They offer legal aid to everyone who asks for it w/o further checking—cause it’s overall cheaper.
In other service areas, like legal aid, we see very different approaches in service delivery.
Various German states check cases individually & manually. The city-state of Hamburg doesn’t. They offer legal aid to everyone who asks for it w/o further checking—cause it’s overall cheaper.
November 10, 2025 at 5:23 PM
Of course.
In other service areas, like legal aid, we see very different approaches in service delivery.
Various German states check cases individually & manually. The city-state of Hamburg doesn’t. They offer legal aid to everyone who asks for it w/o further checking—cause it’s overall cheaper.
In other service areas, like legal aid, we see very different approaches in service delivery.
Various German states check cases individually & manually. The city-state of Hamburg doesn’t. They offer legal aid to everyone who asks for it w/o further checking—cause it’s overall cheaper.
And in my weeknotes from 2 weeks ago, when I visited the OECD in Paris to learn more about this work stream: verwaltungsgestaltung.de/notizen/2025...
Week #182 at the Digital Service: Notes for 20–24 October
While in Paris, Martin took the opportunity to exchange ideas on assessing service quality and measuring user experience at the OECD headquarters. Earlier in the week, Martin co-ran a local meetup on ...
verwaltungsgestaltung.de
November 8, 2025 at 9:36 AM
And in my weeknotes from 2 weeks ago, when I visited the OECD in Paris to learn more about this work stream: verwaltungsgestaltung.de/notizen/2025...
More about it in this video from @oecdgovernance.bsky.social — www.youtube.com/watch?v=O5fQ...
Fixing Frictions: 'Sludge audits' around the world
YouTube video by OECD Observatory of Public Sector Innovation
www.youtube.com
November 8, 2025 at 9:35 AM
More about it in this video from @oecdgovernance.bsky.social — www.youtube.com/watch?v=O5fQ...
* journeys and journey maps
November 8, 2025 at 8:48 AM
* journeys and journey maps
We received these fabulous stickers and an amazing sushi key chain 🍣
He’s heading to London next to visit you, @publicdigital.bsky.social 👋🏻
He’s heading to London next to visit you, @publicdigital.bsky.social 👋🏻
November 7, 2025 at 4:46 PM
We received these fabulous stickers and an amazing sushi key chain 🍣
He’s heading to London next to visit you, @publicdigital.bsky.social 👋🏻
He’s heading to London next to visit you, @publicdigital.bsky.social 👋🏻
Something for you, @pdejesus.bsky.social & @thelissome.bsky.social!
November 1, 2025 at 11:28 PM
Something for you, @pdejesus.bsky.social & @thelissome.bsky.social!
Of course, you can say “Oooops! My bad!“ when the conductor asks.
November 1, 2025 at 9:30 PM
Of course, you can say “Oooops! My bad!“ when the conductor asks.
As it turns out, they print the date of birth you put in that field onto the train ticket itself – right next to the ticket number and your name.
Then, they check it against your ID on the train.
Then, they check it against your ID on the train.
November 1, 2025 at 9:29 PM
As it turns out, they print the date of birth you put in that field onto the train ticket itself – right next to the ticket number and your name.
Then, they check it against your ID on the train.
Then, they check it against your ID on the train.
That is literally what @deutschebahn.com does: asking for the passenger’s age on the day of travel.
It’s a good data minimisation approach.
Don’t ask for things you don’t need. Then, you cannot lose them in the next hack or data breach.
It’s a good data minimisation approach.
Don’t ask for things you don’t need. Then, you cannot lose them in the next hack or data breach.
November 1, 2025 at 4:09 PM
That is literally what @deutschebahn.com does: asking for the passenger’s age on the day of travel.
It’s a good data minimisation approach.
Don’t ask for things you don’t need. Then, you cannot lose them in the next hack or data breach.
It’s a good data minimisation approach.
Don’t ask for things you don’t need. Then, you cannot lose them in the next hack or data breach.