Mark Lenahan
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marklenahan.com
Mark Lenahan
@marklenahan.com
#TravelTech Airline PSS & distribution, loyalty, retailing, digital
+ #TravelMassive, #Travel101
+ Kinoko, Border Collie rescue
Dublin, Ireland (he/him)
Evolution already decided the ideal all-purpose shape. It's crab shape. I think spider shape is pretty close though.

en.wikipedia.org/wiki/Carcini...
Carcinisation - Wikipedia
en.wikipedia.org
November 4, 2025 at 10:19 PM
- Dubai Airport prefer to host in-premises where possible, can do cloud but concerned about the cost of on-demand computing

- Dimitris/Wyndham - of course we will use AI, everyone will, but it will not replace the human aspects of hospitality - instead, use tech to make the human connections better
June 26, 2025 at 11:33 AM
- Sabre now 95% cloud based - Sabre Mosaic the new cloud based AI powered marketplace for airlines

- Trip's Genie AI - customers who use the AI twice as likely to complete the booking - overall strategy: ake the trip smarter, easier and more personalised
June 26, 2025 at 11:33 AM
So the agenda was incorrect, and this session actually started on time in the Turing Theatre, so a bunch of us missed the first 10 minutes.
June 25, 2025 at 1:35 PM
June 25, 2025 at 9:49 AM
Summary:
1. Look for the missing data and make new data
2. It's not just travel - renaissance, therapy, glow-up - emotional weight
3. Train and empower your people. AI colab, human curated
June 25, 2025 at 9:46 AM
- Future is AI collaboration, not replacement; give people context they need.
- AI doesn’t dedicate itself to finding the element of surprise – difficult to integrate.
- How to stay relevant when everyone is using AI to build answers? Needs to have a human element. Travel is a human experience.
June 25, 2025 at 9:36 AM
June 25, 2025 at 9:03 AM
I asked about privacy - all of these deals are data agnostic, and obviously there are privacy concerns and need to optin to go further with data sharing.
June 12, 2025 at 8:55 AM
This isn't just advertising or selling customer data - but ads, product placement, even purchases accross all digital and physical channels
June 12, 2025 at 8:51 AM
This is the story of Tony Ryan, Declan Ryan, GPA, Ryanair, Irlandia and proving the low cost carrier model all over the world from Allegiant to Viva.
June 11, 2025 at 3:44 PM
Joining Kevin on stage:

- Alan Dunne, Chief Product Officer, Datalex
- Anne-Marie Tremblay-Quenneville, Ancillary Revenue Strategy Manager, Icelandair
- Claire Walraven, Program Manager, Ancillary Revenue, WestJet
June 11, 2025 at 1:39 PM
Joining Kevin on stage:

- Alan Dunne, Chief Product Officer, Datalex
- Anne-Marie Tremblay-Quenneville, Ancillary Revenue Strategy Manager, Icelandair
- Claire Walraven, Program Manager, Ancillary Revenue, WestJet
June 11, 2025 at 1:37 PM
Pictured here:
Oana Savu - Threedot
Carlos Ruiz - CVG Airport
Juan Pablo Lafosse - TravelX
Baris Findik - Pegasus Airlines
June 11, 2025 at 11:03 AM