The American Consumer Satisfaction index reports that consumer satisfaction continues to fall. While it’s far above where it stood at a low in 2022, the organization’s own headline is pretty dire, calling out that it's not a sign of a well-functioning economy: theacsi.org/the-acsi-dif...

customer service frontliners of the world, unite

Omnichannel is Gen Z’s expectation, not a bonus. Across all age groups, in-store use of retailer apps, shopping lists, coupon codes, and price comparisons increased year over year.

www.customerexperiencedive.com/news/grocers...

✈️ Is Southwest fumbling the (checked) bag? Southwest Airlines recently ended its long-standing free checked bag policy, upsetting longtime customers. Now, Frontier Airlines is capitalizing on the moment for summer travel. Listening to your customers will always be a winning strategy.

Getting a jump start on International Women's Day - tomorrow! Shouting out some of our amazing women-owned, women-led, and women-founded clients (that need to join the party here on Bluesky!)

We asked customer service leaders about their top struggles, and the results are in!

Join us as we dig into the findings. Register now: www.kustomer.com/event/webina...

We've seen an evolution in customer experience going from phone support to digital with email and chat and social media. With AI powering customer support, it's now a revolution.