KOTOMIN
@kotomin.bsky.social
Strategic marketing & customer experience
Purveyor @ Intergalactic Sausage Shop
Managing Partner @ AVDO
“A very pleasant individual"
Purveyor @ Intergalactic Sausage Shop
Managing Partner @ AVDO
“A very pleasant individual"
Bain annual luxury report: in 2 years (2022–2024) the global market lost 12.5% of customers, shrinking 400m to ~350m.
50%+ say luxury brands are overpriced, there's disconnect from brand essence, limited personalisation & narrow product focus.
www.podbean.com/eas/pb-wuqet...
#Luxury #Strategy #CX
50%+ say luxury brands are overpriced, there's disconnect from brand essence, limited personalisation & narrow product focus.
www.podbean.com/eas/pb-wuqet...
#Luxury #Strategy #CX
Bain Report: The Business of Luxury in Shift
Bain annual luxury report: in 2 years (2022–2024) the global market lost about 12.5% of customers, shrinking 400m to ~350m.
50%+ of consumers say luxury brands are overpriced. But it's not just about ...
www.podbean.com
March 1, 2025 at 2:25 AM
Bain annual luxury report: in 2 years (2022–2024) the global market lost 12.5% of customers, shrinking 400m to ~350m.
50%+ say luxury brands are overpriced, there's disconnect from brand essence, limited personalisation & narrow product focus.
www.podbean.com/eas/pb-wuqet...
#Luxury #Strategy #CX
50%+ say luxury brands are overpriced, there's disconnect from brand essence, limited personalisation & narrow product focus.
www.podbean.com/eas/pb-wuqet...
#Luxury #Strategy #CX
Luxury brands that align tech with their core identity see 56% increase in customer lifetime value. It's not just about having the latest tech, it's about using it meaningfully.
www.podbean.com/eas/pb-pvsy5...
#Luxury
www.podbean.com/eas/pb-pvsy5...
#Luxury
Generic luxury is dead – why it pays to have a personality
The intersection of technology and brand strategy is the key differentiator in today's market.
A luxury fashion platform that spent millions on AI, saw customer engagement decline 23% because the tech...
www.podbean.com
February 26, 2025 at 12:13 AM
Luxury brands that align tech with their core identity see 56% increase in customer lifetime value. It's not just about having the latest tech, it's about using it meaningfully.
www.podbean.com/eas/pb-pvsy5...
#Luxury
www.podbean.com/eas/pb-pvsy5...
#Luxury
@karaswisher.bsky.social thanks for the chat with Ezra Klein. Have you read this piece about Elon’s roots? If true, surely explains a lot.
apple.news/APny5WHTVSDe...
apple.news/APny5WHTVSDe...
How the roots of the ‘PayPal mafia’ extend to apartheid South Africa — The Guardian
Elon Musk grew up with the privileges of a stratified racial order and Peter Thiel lived in a city that venerated Hitler
apple.news
February 7, 2025 at 7:28 PM
@karaswisher.bsky.social thanks for the chat with Ezra Klein. Have you read this piece about Elon’s roots? If true, surely explains a lot.
apple.news/APny5WHTVSDe...
apple.news/APny5WHTVSDe...
Why Brunello Cucinelli grows 12% when Gucci shrinks by 25%? In the land of pricks it's better to be a distinct prick than a generic one.
www.podbean.com/eas/pb-eb4c2...
#luxury #fashion #cucinelli #brand #strategy
www.podbean.com/eas/pb-eb4c2...
#luxury #fashion #cucinelli #brand #strategy
Why Brunello Cucinelli grows 12% when Gucci shrinks by 25%
Our inaugural episode examines the commonalities of the very few 2024 luxury fashion winners amidst otherwise disastrous financial results.
The rate of revenue growth expected by the market is extreme...
www.podbean.com
January 27, 2025 at 10:32 AM
Why Brunello Cucinelli grows 12% when Gucci shrinks by 25%? In the land of pricks it's better to be a distinct prick than a generic one.
www.podbean.com/eas/pb-eb4c2...
#luxury #fashion #cucinelli #brand #strategy
www.podbean.com/eas/pb-eb4c2...
#luxury #fashion #cucinelli #brand #strategy
New Goldman Sachs report shows muted AI use at US companies:
– Only 6.1% use AI (up from 5.9% last quarter)
– Where it IS being used, the impact is significant – academic studies show a 23% boost in productivity, companies report ca. 30% gains.
www.pymnts.com/artificial-i...
#AI
– Only 6.1% use AI (up from 5.9% last quarter)
– Where it IS being used, the impact is significant – academic studies show a 23% boost in productivity, companies report ca. 30% gains.
www.pymnts.com/artificial-i...
#AI
Goldman Sachs: Just 6.1% of American Companies Using AI | PYMNTS.com
New research from Goldman Sachs shows muted artificial intelligence (AI) use at American companies. Just 6.1% of businesses are using AI to produce their
www.pymnts.com
December 16, 2024 at 4:32 PM
New Goldman Sachs report shows muted AI use at US companies:
– Only 6.1% use AI (up from 5.9% last quarter)
– Where it IS being used, the impact is significant – academic studies show a 23% boost in productivity, companies report ca. 30% gains.
www.pymnts.com/artificial-i...
#AI
– Only 6.1% use AI (up from 5.9% last quarter)
– Where it IS being used, the impact is significant – academic studies show a 23% boost in productivity, companies report ca. 30% gains.
www.pymnts.com/artificial-i...
#AI
1 in 6 Congresswomen Targeted by AI-Generated Sexually Explicit Deepfakes.
themarkup.org/artificial-i...
#AI #Policy
themarkup.org/artificial-i...
#AI #Policy
1 in 6 Congresswomen Targeted by AI-Generated Sexually Explicit Deepfakes – The Markup
A first-of-its-kind study highlights the stark gender disparity in AI-generated nonconsensual intimate images — and puts into focus the evolving risks for women in politics and public life
themarkup.org
December 11, 2024 at 8:49 PM
1 in 6 Congresswomen Targeted by AI-Generated Sexually Explicit Deepfakes.
themarkup.org/artificial-i...
#AI #Policy
themarkup.org/artificial-i...
#AI #Policy
The luxury industry is in a crisis, but a few brands (Bottega Veneta, Brunello Cucinelli, Hermès, Loro Piana & Zegna) performed really well.
What can be learned from their success & what could the industry do to climb out of the hole?
kotomin.eu/2024/12/11/t...
#Luxury #AI #CX #Strategy #Brand
What can be learned from their success & what could the industry do to climb out of the hole?
kotomin.eu/2024/12/11/t...
#Luxury #AI #CX #Strategy #Brand
The luxury of having an opinion
The few luxury winners of 2024 – Bottega Veneta, Brunello Cucinelli, Hermès, Loro Piana and Zegna share a number of strengths: a sense of identity, exceptional product quality and understanding of …
kotomin.eu
December 11, 2024 at 7:13 PM
Tesla owners turn against Musk: ‘I’m embarrassed driving this car around’.
www.theguardian.com/technology/2...
#Brand #Strategy #Tesla
www.theguardian.com/technology/2...
#Brand #Strategy #Tesla
Tesla owners turn against Musk: ‘I’m embarrassed driving this car around’
The electric car brand was once a liberal favourite – but the CEO’s embrace of Trump has led to an angry backlash
www.theguardian.com
December 11, 2024 at 12:33 AM
Tesla owners turn against Musk: ‘I’m embarrassed driving this car around’.
www.theguardian.com/technology/2...
#Brand #Strategy #Tesla
www.theguardian.com/technology/2...
#Brand #Strategy #Tesla
RIMOWA introduces second-hand and refurbished luggage, promoting sustainability and eco-friendly practices.
www.rimowa.com/us/en/second...
#Luxury #Strategy #Sustainability
www.rimowa.com/us/en/second...
#Luxury #Strategy #Sustainability
www.rimowa.com
December 11, 2024 at 12:29 AM
RIMOWA introduces second-hand and refurbished luggage, promoting sustainability and eco-friendly practices.
www.rimowa.com/us/en/second...
#Luxury #Strategy #Sustainability
www.rimowa.com/us/en/second...
#Luxury #Strategy #Sustainability
A great, insightful, funny analysis of the Jaguar rebranding
youtu.be/OMxzUw8777Q?...
#Luxury #Brandstrategy
youtu.be/OMxzUw8777Q?...
#Luxury #Brandstrategy
Rory Sutherland on Jaguar's bizarre rebrand and why they've abandoned their British roots
YouTube video by The Spectator
youtu.be
December 2, 2024 at 11:13 PM
A great, insightful, funny analysis of the Jaguar rebranding
youtu.be/OMxzUw8777Q?...
#Luxury #Brandstrategy
youtu.be/OMxzUw8777Q?...
#Luxury #Brandstrategy
Forrester 2025 prediction: Most enterprises fixated on AI ROI will scale back prematurely, putting themselves in long-term disadvantage.
www.forrester.com/predictions/...
#AI #trends #strategy
www.forrester.com/predictions/...
#AI #trends #strategy
Predictions 2025: B2C Marketing & Customer Experience
Download Forrester’s guide to 2025 predictions for B2C marketing and customer experience. Explore new trends in AI, agencies, loyalty, TikTok, and tech stacks.
www.forrester.com
November 30, 2024 at 1:46 PM
Forrester 2025 prediction: Most enterprises fixated on AI ROI will scale back prematurely, putting themselves in long-term disadvantage.
www.forrester.com/predictions/...
#AI #trends #strategy
www.forrester.com/predictions/...
#AI #trends #strategy
With 42% of women at least occasionally wearing a traditional watch, 79% of respondents said, women's boutique customer experience was inferior to men's.
The share of women who purchase watches in person fell from 64% in 2020 to 48% today.
www.deloitte.com/ch/en/Indust...
#Luxury #trends #CX
The share of women who purchase watches in person fell from 64% in 2020 to 48% today.
www.deloitte.com/ch/en/Indust...
#Luxury #trends #CX
Deloitte Coffee Study 2024
For the past decade the Deloitte Swiss Watch Industry Study has provided valuable insights into the watch market.
www.deloitte.com
November 29, 2024 at 8:44 AM
With 42% of women at least occasionally wearing a traditional watch, 79% of respondents said, women's boutique customer experience was inferior to men's.
The share of women who purchase watches in person fell from 64% in 2020 to 48% today.
www.deloitte.com/ch/en/Indust...
#Luxury #trends #CX
The share of women who purchase watches in person fell from 64% in 2020 to 48% today.
www.deloitte.com/ch/en/Indust...
#Luxury #trends #CX
@reckless.bsky.social I thought you'd appreciate: Godzilla portrait on the side of Japan’s Iwaya Gawauchi Dam made entirely by cleaning with PRESSURE WASHERS ))
9gag.com/gag/aMVKj3W
9gag.com/gag/aMVKj3W
Godzilla portrait on the side of Japan’s Iwaya Gawauchi Dam made entirely by cleaning with pressure washers
355 points • 10 comments
9gag.com
November 28, 2024 at 12:59 PM
@reckless.bsky.social I thought you'd appreciate: Godzilla portrait on the side of Japan’s Iwaya Gawauchi Dam made entirely by cleaning with PRESSURE WASHERS ))
9gag.com/gag/aMVKj3W
9gag.com/gag/aMVKj3W
How Tariffs Actually Work ft. Liz Dye
YouTube video by LegalEagle
youtu.be
November 27, 2024 at 11:09 PM
Accenture: Successful luxury companies are 50% more likely than their peers to invest in clienteling and customer management, recognising the importance of having personalised, memorable customer interactions.
shorturl.at/AZCWi
#Luxury #brandstrategy
shorturl.at/AZCWi
#Luxury #brandstrategy
Luxe eternal | Accenture
Discover how top luxury brands blend desirability and operational excellence through AI, personalization, and innovation to stay competitive.
shorturl.at
November 27, 2024 at 10:56 PM
Accenture: Successful luxury companies are 50% more likely than their peers to invest in clienteling and customer management, recognising the importance of having personalised, memorable customer interactions.
shorturl.at/AZCWi
#Luxury #brandstrategy
shorturl.at/AZCWi
#Luxury #brandstrategy
Accenture:
83% of luxury execs: customers are changing faster than businesses can adapt
82%: the values & behaviours of younger customers frequently contradict those of older ones
83%: cutting-edge tech like #genAI will disrupt the industry in coming years
shorturl.at/AZCWi
#luxury #strategy #AI
83% of luxury execs: customers are changing faster than businesses can adapt
82%: the values & behaviours of younger customers frequently contradict those of older ones
83%: cutting-edge tech like #genAI will disrupt the industry in coming years
shorturl.at/AZCWi
#luxury #strategy #AI
Luxe eternal | Accenture
Discover how top luxury brands blend desirability and operational excellence through AI, personalization, and innovation to stay competitive.
shorturl.at
November 27, 2024 at 10:33 PM
Accenture:
83% of luxury execs: customers are changing faster than businesses can adapt
82%: the values & behaviours of younger customers frequently contradict those of older ones
83%: cutting-edge tech like #genAI will disrupt the industry in coming years
shorturl.at/AZCWi
#luxury #strategy #AI
83% of luxury execs: customers are changing faster than businesses can adapt
82%: the values & behaviours of younger customers frequently contradict those of older ones
83%: cutting-edge tech like #genAI will disrupt the industry in coming years
shorturl.at/AZCWi
#luxury #strategy #AI
Intel’s new AI-powered PCs will enable:
Productivity on Autopilot: AI takes on repetitive tasks- summarising notes, drafting emails, generating code
Creative assistance: instant image generation
Improved collaboration: Real-time translation
App store type ecosystem
shorturl.at/PMaDf
#AI #tech
Productivity on Autopilot: AI takes on repetitive tasks- summarising notes, drafting emails, generating code
Creative assistance: instant image generation
Improved collaboration: Real-time translation
App store type ecosystem
shorturl.at/PMaDf
#AI #tech
It's possible on an Intel AI PC
Whatever you do, let AI help do it faster and easier. It’s possible on an Intel AI PC.
shorturl.at
November 27, 2024 at 8:11 AM
Intel’s new AI-powered PCs will enable:
Productivity on Autopilot: AI takes on repetitive tasks- summarising notes, drafting emails, generating code
Creative assistance: instant image generation
Improved collaboration: Real-time translation
App store type ecosystem
shorturl.at/PMaDf
#AI #tech
Productivity on Autopilot: AI takes on repetitive tasks- summarising notes, drafting emails, generating code
Creative assistance: instant image generation
Improved collaboration: Real-time translation
App store type ecosystem
shorturl.at/PMaDf
#AI #tech
The Neuron: Check out Google’s Machine Learning Crash Course, a free course to learn AI with interactive exercises and video lectures in about 15 hours.
developers.google.com/machine-lear...
#AI
developers.google.com/machine-lear...
#AI
Machine Learning | Google for Developers
developers.google.com
November 25, 2024 at 11:33 AM
The Neuron: Check out Google’s Machine Learning Crash Course, a free course to learn AI with interactive exercises and video lectures in about 15 hours.
developers.google.com/machine-lear...
#AI
developers.google.com/machine-lear...
#AI
The Neuron: RambleFix converts your voice recordings into polished written content.
ramblefix.com/landing?_bhl...
#AItools
ramblefix.com/landing?_bhl...
#AItools
RambleFix: AI Note-taking & Writing Tool
Hit record and start rambling, RambleFix will transcribe, clean up and rewrite what it hears. You can upload files too — perfect for transcribing meetings, lectures & interviews.
ramblefix.com
November 25, 2024 at 11:30 AM
The Neuron: RambleFix converts your voice recordings into polished written content.
ramblefix.com/landing?_bhl...
#AItools
ramblefix.com/landing?_bhl...
#AItools
Miss Tweed: Armani denies rumours that Hedi Slimane may head up design of Giorgio Armani, one of Italy’s last remaining independent fashion brands.
Slimane left CELINE last month after more than doubling the to €2.5 bn – roughly the size of Armani’s fashion business.
#fashionbusiness #luxury
Slimane left CELINE last month after more than doubling the to €2.5 bn – roughly the size of Armani’s fashion business.
#fashionbusiness #luxury
November 25, 2024 at 10:41 AM
Miss Tweed: Armani denies rumours that Hedi Slimane may head up design of Giorgio Armani, one of Italy’s last remaining independent fashion brands.
Slimane left CELINE last month after more than doubling the to €2.5 bn – roughly the size of Armani’s fashion business.
#fashionbusiness #luxury
Slimane left CELINE last month after more than doubling the to €2.5 bn – roughly the size of Armani’s fashion business.
#fashionbusiness #luxury
The Neuron: PaperGen helps you write long-form content (case studies, research papers, etc) with auto-generated charts, citations, and references.
www.papergen.ai?_bhlid=3bdb3...
#AItools #AI
www.papergen.ai?_bhlid=3bdb3...
#AItools #AI
PaperGen | AI-Driven Writing Assistant for Business & Academia
Unlock your writing potential with PaperGen, an AI-driven assistant for business and academic writing. Enhance productivity and improve your work with smart suggestions and personalized support.
www.papergen.ai
November 24, 2024 at 11:36 PM
The Neuron: PaperGen helps you write long-form content (case studies, research papers, etc) with auto-generated charts, citations, and references.
www.papergen.ai?_bhlid=3bdb3...
#AItools #AI
www.papergen.ai?_bhlid=3bdb3...
#AItools #AI
The Neuron: Sincerely Karen turns your bad product experiences into into professionally-worded complaints.
sincerelykaren.net?_bhlid=fb6f2...
#AI
sincerelykaren.net?_bhlid=fb6f2...
#AI
Sincerely Karen | Complaint Email Generator
Need to 'speak to the manager'? Sincerely Karen has your back. Instantly generate the perfect complaint email to get the resolution you deserve — no nonsense, just results.
sincerelykaren.net
November 24, 2024 at 11:30 PM
The Neuron: Sincerely Karen turns your bad product experiences into into professionally-worded complaints.
sincerelykaren.net?_bhlid=fb6f2...
#AI
sincerelykaren.net?_bhlid=fb6f2...
#AI
The Neuron: Vozo translates and dubs your videos into any language, complete with lip-syncing and voice cloning.
www.vozo.ai
#AI
www.vozo.ai
#AI
Vozo - AI Video Translator | Transform Videos with AI
Effortlessly translate, rewrite, redub, and lip sync your videos with prompts! Add auto subtitles, change voices, and modify voiceovers with ease.
www.vozo.ai
November 24, 2024 at 11:26 PM
The Neuron: Vozo translates and dubs your videos into any language, complete with lip-syncing and voice cloning.
www.vozo.ai
#AI
www.vozo.ai
#AI
The Neuron: Lovable turns your words into complete web apps - just describe what you want and it builds everything from login screens to databases instantly
lovable.dev?_bhlid=8dbf0...
#AI
lovable.dev?_bhlid=8dbf0...
#AI
Lovable
Build software products, using only a chat interface
lovable.dev
November 24, 2024 at 11:16 PM
The Neuron: Lovable turns your words into complete web apps - just describe what you want and it builds everything from login screens to databases instantly
lovable.dev?_bhlid=8dbf0...
#AI
lovable.dev?_bhlid=8dbf0...
#AI
Bain identified 5 design principles for deploying GenAI in customer journey:
1. Enhance, not compete, with habits
2. Seamless integration beyond chatbots
3. Offer value for data
4. Build trust through transparency
5. Reimagine customer service
www.bain.com/insights/gen...
#AI #CX #marketing
1. Enhance, not compete, with habits
2. Seamless integration beyond chatbots
3. Offer value for data
4. Build trust through transparency
5. Reimagine customer service
www.bain.com/insights/gen...
#AI #CX #marketing
Generative AI’s Potential to Improve Customer Experience
Bain's research identifies five design principles for deploying generative AI in the customer journey.
www.bain.com
November 23, 2024 at 11:23 AM
Bain identified 5 design principles for deploying GenAI in customer journey:
1. Enhance, not compete, with habits
2. Seamless integration beyond chatbots
3. Offer value for data
4. Build trust through transparency
5. Reimagine customer service
www.bain.com/insights/gen...
#AI #CX #marketing
1. Enhance, not compete, with habits
2. Seamless integration beyond chatbots
3. Offer value for data
4. Build trust through transparency
5. Reimagine customer service
www.bain.com/insights/gen...
#AI #CX #marketing