Kent Grayson
kentgrayson.bsky.social
Kent Grayson
@kentgrayson.bsky.social
Kellogg School marketing prof -- I study trust, deception, the authentic, and the fake
Employees are increasingly receiving company-sponsored AI training. They are also increasingly using their training (and the trust that their company has placed in them) to engage in internal theft, sensitive information mining, and customer fraud kell.gg/bnq0
January 9, 2025 at 6:13 PM
56% of Fortune 500 annual reports cited AI as a risk factor (up from 9% last year). Also, 74% of companies halted at least one AI project due to risk concerns. Not a bad thing--recognizing the risks is an essential step for building trust. Report on AI and trust here: kell.gg/7wr8
January 7, 2025 at 2:25 PM
Truth is knowable but imperfectly and incompletely. So, it's shaped by our evolving understanding—and sometimes skewed by agendas, corporate interests, and... moths. Great article.
What does a trustworthy tech governance system look like? I spent the break asking this question when removing a moth cocoon from an air sensor I use to manage my asthma.

Along the way, I saw the most democratic flowchart I’ve ever seen. Here's the story:

natematias.medium.com/democracy-is...
Democracy is a Data Schema
Learning from the EPA about trustworthy tech governance
natematias.medium.com
January 4, 2025 at 7:41 PM
If you care about your online privacy, you may have selected the "Do Not Track" (DNT) option in your browser settings. But--companies aren't required to honor DNT, and they often don't. Kudos to Firefox for removing an option that created an illusory sense of privacy kell.gg/cosb
January 4, 2025 at 6:25 PM
We start the year with historically low trust in institutions worldwide (for example, in the USA kell.gg/33ei.) But hey, not all institutions are a lost cause. Find an institution you can support in some way--local or national. Institutions need us as much as we need them!
January 2, 2025 at 11:22 PM
How much do consumers need to trust that firms have protected them from product failure? And on the other hand, how much do firms need to trust that consumers will use their product carefully & wisely? That's the key question in this federal lawsuit.
kell.gg/3kn7
December 30, 2024 at 5:57 PM
Here are five ways the US government can rebuild trust. Number five: reconnect with young people--a group with one of the lowest levels trust in government. Advice from the non-partisan Partnership for Public Service kell.gg/ynhn
December 28, 2024 at 6:03 PM
Who gets credit for an online sale? A common approach is to credit the last thing that a customer saw before buying. This online influencer claims that the Honey extension browser can sneak in at the last minute to steal credit it didn't earn kell.gg/yw78
December 27, 2024 at 5:47 PM
A "tying arrangement" is when you have to purchase one product in order to obtain another. Companies do this when they can assert power over employees or consumers. Asserting power is a bad way to build trust (but, apparently, a great way to earn $10 million) kell.gg/ovpl
Walmart illegally opened delivery drivers' deposit accounts, U.S. says
Lawsuit alleges Walmart and the payments platform Branch Messenger cost delivery drivers millions of dollars in fees, opening deposit accounts without consent and requiring their use to get paid.
kell.gg
December 26, 2024 at 6:45 PM
No, this is not like Kristoff talking with Sven. For this kind of therapy, there's actually very little talking. Kids learn not only how to get a horse to trust them, but also how to regain trust in themselves kell.gg/yk8s
December 23, 2024 at 3:41 PM
This grant-giving org changed their call for proposal process by first building trust with stakeholders and then getting suggestions for improvement. The process took 2x longer than usual but helped them attract the types of applicants & proposals they were looking for kell.gg/hlq2
December 21, 2024 at 6:14 PM
“Your internal apparatus for separating truth from fiction became badly miscalibrated.” Judge sentences digital media company founder, who misled investors & lenders about company performance & audience size. PS It's still pretty easy to inflate digital audience size kell.gg/b5gw
December 20, 2024 at 5:41 PM
Build trust by posting terms of service (TOS) that are written for customers, not judges and lawyers. That, plus three other privacy-first practices for your business @fortune.com @jodidaniels.bsky.social https://kell.gg/bcgu ##privacy
December 15, 2024 at 12:10 AM
Responsible AI has two essential facets: risk mitigation and value creation. To create and sustain trust in AI, both facets are needed. See full (and interesting!) report from Accenture and AWS. Based on responses from 1,000 executives: https://kell.gg/7wr8 ##responsibleai
December 12, 2024 at 6:00 PM
Care workers have learned to rely on a test that is untrustworthy and easy to misinterpret. For some patients (and their babies), the results have been devastating.
December 12, 2024 at 5:21 PM
Reposted by Kent Grayson
That translates to nearly 1 in 6 women in Congress being targets of nonconsensual sexually explicit deepfakes.
December 11, 2024 at 5:04 PM
You may want to reconsider attending the World Beekeeping Awards this September. Due to rampant counterfeiting & an inability to test for adulteration, the Honey Award has been cancelled this year. Wasn't it Gresham who said "bad honey drives out good"? from the BBC: kell.gg/drar
World Beekeeping Awards axe honey prize due to fraud
A report found that 46% of sampled honey products had likely been bulked out with cheaper sugar syrups.
kell.gg
December 10, 2024 at 2:00 PM