Break down complex information – one question at a time, using shorter sentences

Make it visual – write things down, use pictures, and highlight key words

Create space for questions – we may need extra time, but our voice matters

Don's tips
Speak directly to your patient, not just their caregiver – we need to understand our own care

Keep it simple – skip the medical jargon and use everyday language

Take it slow and steady – give us time to process and respond