Karthikeyan Viswanathan
@karthikeyanvis.bsky.social
Assistant GM & CMO @Syncfusion
Leading the Bold Product Suite (Sign • Desk • BI • Reports • Agentic • Sales)
Syncfusion platforms (CodeStudio, Essential Studio, Document SDK).
syncfusion.com | boldsign.com | bolddesk.com | boldbi.com | boldreports.com
Leading the Bold Product Suite (Sign • Desk • BI • Reports • Agentic • Sales)
Syncfusion platforms (CodeStudio, Essential Studio, Document SDK).
syncfusion.com | boldsign.com | bolddesk.com | boldbi.com | boldreports.com
Pinned
Support isn’t just tickets —it’s retention, intelligence, and customer trust.
I’ve opened a CX & Service Desk feed for anyone building the future of support systems: AI helpdesk, bots, workflows, agent experience, strategy,etc.
If you’re building in CX space. Follow the feed
bsky.app/profile/did:...
I’ve opened a CX & Service Desk feed for anyone building the future of support systems: AI helpdesk, bots, workflows, agent experience, strategy,etc.
If you’re building in CX space. Follow the feed
bsky.app/profile/did:...
CTO POV:
Most engineering friction
comes from unclear ownership.
Most engineering friction
comes from unclear ownership.
February 6, 2026 at 4:23 PM
CTO POV:
Most engineering friction
comes from unclear ownership.
Most engineering friction
comes from unclear ownership.
CEO POV:
Trust grows when decisions are predictable,
even if outcomes aren’t.
Trust grows when decisions are predictable,
even if outcomes aren’t.
February 6, 2026 at 4:22 PM
CEO POV:
Trust grows when decisions are predictable,
even if outcomes aren’t.
Trust grows when decisions are predictable,
even if outcomes aren’t.
Founder POV:
Most pivots fail because focus didn’t change —
only direction did.
Most pivots fail because focus didn’t change —
only direction did.
February 6, 2026 at 4:22 PM
Founder POV:
Most pivots fail because focus didn’t change —
only direction did.
Most pivots fail because focus didn’t change —
only direction did.
CTO POV:
Tools don’t scale teams.
Shared understanding does.
Tools don’t scale teams.
Shared understanding does.
February 5, 2026 at 9:07 AM
CTO POV:
Tools don’t scale teams.
Shared understanding does.
Tools don’t scale teams.
Shared understanding does.
CEO POV:
Teams don’t resist change.
They resist surprise.
Teams don’t resist change.
They resist surprise.
February 5, 2026 at 9:07 AM
CEO POV:
Teams don’t resist change.
They resist surprise.
Teams don’t resist change.
They resist surprise.
Founder POV:
The hardest part of building isn’t starting.
It’s choosing what not to build next.
The hardest part of building isn’t starting.
It’s choosing what not to build next.
February 5, 2026 at 9:05 AM
Founder POV:
The hardest part of building isn’t starting.
It’s choosing what not to build next.
The hardest part of building isn’t starting.
It’s choosing what not to build next.
Support surges don’t announce themselves.
They just show up. 📈
Sales spike. Feature launches. Outages.
If your support isn’t ready, trust drops fast.
They just show up. 📈
Sales spike. Feature launches. Outages.
If your support isn’t ready, trust drops fast.
February 4, 2026 at 4:17 AM
Support surges don’t announce themselves.
They just show up. 📈
Sales spike. Feature launches. Outages.
If your support isn’t ready, trust drops fast.
They just show up. 📈
Sales spike. Feature launches. Outages.
If your support isn’t ready, trust drops fast.
CTO POV:
Stability is invisible when it works.
Painfully obvious when it doesn’t.
Stability is invisible when it works.
Painfully obvious when it doesn’t.
February 4, 2026 at 4:11 AM
CTO POV:
Stability is invisible when it works.
Painfully obvious when it doesn’t.
Stability is invisible when it works.
Painfully obvious when it doesn’t.
CEO POV:
Clarity reduces politics.
Ambiguity creates them.
Clarity reduces politics.
Ambiguity creates them.
February 4, 2026 at 4:10 AM
CEO POV:
Clarity reduces politics.
Ambiguity creates them.
Clarity reduces politics.
Ambiguity creates them.
Founder POV:
Vision attracts people.
Execution keeps them
Vision attracts people.
Execution keeps them
February 4, 2026 at 4:10 AM
Founder POV:
Vision attracts people.
Execution keeps them
Vision attracts people.
Execution keeps them
Cutting support costs doesn’t mean worse support.
It means:
• Fewer repeat tickets
• Faster resolutions
• Smarter automation
• Happier agents
The real savings come from removing friction — not people.
Support efficiency = business advantage.
🔗 www.bolddesk.com/blogs/cut-su... #bolddesk
It means:
• Fewer repeat tickets
• Faster resolutions
• Smarter automation
• Happier agents
The real savings come from removing friction — not people.
Support efficiency = business advantage.
🔗 www.bolddesk.com/blogs/cut-su... #bolddesk
Maximize ROI: Cut Support Costs by 25% with BoldDesk
Leverage the right help desk tools and automation workflows to cut support costs by 25%—without compromising response times or customer experience.
www.bolddesk.com
February 2, 2026 at 11:28 AM
Cutting support costs doesn’t mean worse support.
It means:
• Fewer repeat tickets
• Faster resolutions
• Smarter automation
• Happier agents
The real savings come from removing friction — not people.
Support efficiency = business advantage.
🔗 www.bolddesk.com/blogs/cut-su... #bolddesk
It means:
• Fewer repeat tickets
• Faster resolutions
• Smarter automation
• Happier agents
The real savings come from removing friction — not people.
Support efficiency = business advantage.
🔗 www.bolddesk.com/blogs/cut-su... #bolddesk
CTO POV:
Velocity without direction
just creates cleaner chaos.
Velocity without direction
just creates cleaner chaos.
February 2, 2026 at 11:24 AM
CTO POV:
Velocity without direction
just creates cleaner chaos.
Velocity without direction
just creates cleaner chaos.
CEO POV:
Repetition isn’t overcommunication.
It’s leadership.
Repetition isn’t overcommunication.
It’s leadership.
February 2, 2026 at 11:24 AM
CEO POV:
Repetition isn’t overcommunication.
It’s leadership.
Repetition isn’t overcommunication.
It’s leadership.
Founder POV:
If everything feels urgent,
your strategy probably isn’t clear yet.
If everything feels urgent,
your strategy probably isn’t clear yet.
February 2, 2026 at 11:23 AM
Founder POV:
If everything feels urgent,
your strategy probably isn’t clear yet.
If everything feels urgent,
your strategy probably isn’t clear yet.
“The rabbit lost because it slept.”
Say it better: “The rabbit chose moments over medals.”
#SayItBetter #LifeRace
Say it better: “The rabbit chose moments over medals.”
#SayItBetter #LifeRace
February 2, 2026 at 10:55 AM
“The rabbit lost because it slept.”
Say it better: “The rabbit chose moments over medals.”
#SayItBetter #LifeRace
Say it better: “The rabbit chose moments over medals.”
#SayItBetter #LifeRace
“Don’t litter.”
“Let’s keep this place clean for everyone.”
Same rule. Shared ownership.
The rule didn’t change.
The expectation didn’t change.
Only the words changed.
One sounds like an order.
The other sounds like a collective responsibility.
People protect what they feel part of.
“Let’s keep this place clean for everyone.”
Same rule. Shared ownership.
The rule didn’t change.
The expectation didn’t change.
Only the words changed.
One sounds like an order.
The other sounds like a collective responsibility.
People protect what they feel part of.
January 30, 2026 at 5:13 PM
“Don’t litter.”
“Let’s keep this place clean for everyone.”
Same rule. Shared ownership.
The rule didn’t change.
The expectation didn’t change.
Only the words changed.
One sounds like an order.
The other sounds like a collective responsibility.
People protect what they feel part of.
“Let’s keep this place clean for everyone.”
Same rule. Shared ownership.
The rule didn’t change.
The expectation didn’t change.
Only the words changed.
One sounds like an order.
The other sounds like a collective responsibility.
People protect what they feel part of.
🛒 Ecommerce isn’t losing customers because of price.
It’s losing them because of support friction.
• Tickets scattered everywhere
• Slow replies during sales spikes
• Same questions answered 100x
• No visibility into what’s breaking
Support isn’t a cost center anymore.
It’s a growth lever.
It’s losing them because of support friction.
• Tickets scattered everywhere
• Slow replies during sales spikes
• Same questions answered 100x
• No visibility into what’s breaking
Support isn’t a cost center anymore.
It’s a growth lever.
January 29, 2026 at 4:53 PM
🛒 Ecommerce isn’t losing customers because of price.
It’s losing them because of support friction.
• Tickets scattered everywhere
• Slow replies during sales spikes
• Same questions answered 100x
• No visibility into what’s breaking
Support isn’t a cost center anymore.
It’s a growth lever.
It’s losing them because of support friction.
• Tickets scattered everywhere
• Slow replies during sales spikes
• Same questions answered 100x
• No visibility into what’s breaking
Support isn’t a cost center anymore.
It’s a growth lever.
Reposted by Karthikeyan Viswanathan
Build a Student Analytics Dashboard in WPF with Interactive Charts
www.syncfusion.com/blogs/post/s...
#dotnet #wpf #windowsdev #xaml #ux #csharp #ref #syncfusion
www.syncfusion.com/blogs/post/s...
#dotnet #wpf #windowsdev #xaml #ux #csharp #ref #syncfusion
Build a Student Analytics Dashboard in WPF with Interactive Charts
Explore how a student analytics dashboard in WPF Charts visualizes academic results, engagement trends, KPIs, and enrollment data.
www.syncfusion.com
January 29, 2026 at 1:00 PM
Build a Student Analytics Dashboard in WPF with Interactive Charts
www.syncfusion.com/blogs/post/s...
#dotnet #wpf #windowsdev #xaml #ux #csharp #ref #syncfusion
www.syncfusion.com/blogs/post/s...
#dotnet #wpf #windowsdev #xaml #ux #csharp #ref #syncfusion
Kids are playing a game in a public place.
One voice says:
“Stop playing here.”
Another says:
“Hey kids, people are passing by can you play a little to the side?”
Same need. Different words.
The rule didn’t change.
The space didn’t change.
Only the tone changed.
And so did the reaction.
One voice says:
“Stop playing here.”
Another says:
“Hey kids, people are passing by can you play a little to the side?”
Same need. Different words.
The rule didn’t change.
The space didn’t change.
Only the tone changed.
And so did the reaction.
January 29, 2026 at 1:14 PM
Kids are playing a game in a public place.
One voice says:
“Stop playing here.”
Another says:
“Hey kids, people are passing by can you play a little to the side?”
Same need. Different words.
The rule didn’t change.
The space didn’t change.
Only the tone changed.
And so did the reaction.
One voice says:
“Stop playing here.”
Another says:
“Hey kids, people are passing by can you play a little to the side?”
Same need. Different words.
The rule didn’t change.
The space didn’t change.
Only the tone changed.
And so did the reaction.
“Your service is bad.”
vs
“I expected a smoother experience—can we improve it?”
Same problem. Different tone.
As a customer:
How do you express frustration so it leads to action, not defensiveness?
vs
“I expected a smoother experience—can we improve it?”
Same problem. Different tone.
As a customer:
How do you express frustration so it leads to action, not defensiveness?
January 29, 2026 at 11:39 AM
“Your service is bad.”
vs
“I expected a smoother experience—can we improve it?”
Same problem. Different tone.
As a customer:
How do you express frustration so it leads to action, not defensiveness?
vs
“I expected a smoother experience—can we improve it?”
Same problem. Different tone.
As a customer:
How do you express frustration so it leads to action, not defensiveness?
A blind man asks for help in a park.
One sign says:
“I am blind. Please help me.”
Another day, the sign reads:
“It’s a beautiful day… but I can’t see it.”
Same truth. Different words.
One sign says:
“I am blind. Please help me.”
Another day, the sign reads:
“It’s a beautiful day… but I can’t see it.”
Same truth. Different words.
January 29, 2026 at 9:47 AM
A blind man asks for help in a park.
One sign says:
“I am blind. Please help me.”
Another day, the sign reads:
“It’s a beautiful day… but I can’t see it.”
Same truth. Different words.
One sign says:
“I am blind. Please help me.”
Another day, the sign reads:
“It’s a beautiful day… but I can’t see it.”
Same truth. Different words.
“Sell me this pen 🖊️”
Most people fail in 10 seconds.
They pitch features.
They talk more.
But the test was never about speaking.
It was about thinking.
👇
Most people fail in 10 seconds.
They pitch features.
They talk more.
But the test was never about speaking.
It was about thinking.
👇
January 28, 2026 at 11:22 AM
“Sell me this pen 🖊️”
Most people fail in 10 seconds.
They pitch features.
They talk more.
But the test was never about speaking.
It was about thinking.
👇
Most people fail in 10 seconds.
They pitch features.
They talk more.
But the test was never about speaking.
It was about thinking.
👇
CTO POV:
Good systems don’t prevent failure.
They make recovery boring.
Good systems don’t prevent failure.
They make recovery boring.
January 28, 2026 at 6:26 AM
CTO POV:
Good systems don’t prevent failure.
They make recovery boring.
Good systems don’t prevent failure.
They make recovery boring.
CEO POV:
You don’t need more metrics.
You need fewer conversations without context.
You don’t need more metrics.
You need fewer conversations without context.
January 28, 2026 at 6:26 AM
CEO POV:
You don’t need more metrics.
You need fewer conversations without context.
You don’t need more metrics.
You need fewer conversations without context.