Justine Thompson
@justyct.bsky.social
Journalist & health improvement lead. Work for a children’s charity. Passions: health equity, life equity, social justice, my family, dogs and gardens (not necessarily in that order!)
Reposted by Justine Thompson
p.s I need my hospital number - of course its not in the appointment calendar on the app, I have to navigate into the letters part of the app, open a letter and find my number. Did anyone user-test this app?!
December 10, 2024 at 12:37 PM
p.s I need my hospital number - of course its not in the appointment calendar on the app, I have to navigate into the letters part of the app, open a letter and find my number. Did anyone user-test this app?!
Reposted by Justine Thompson
Wrong person, they can't do it either. Hang up, call back, 3rd in queue, finally transferred to the right person & given a direct line - why didnt the app give me this number?! Anyhow started at 9.20am, cancelled appointment at 10.05. & people think we should pay £10 if we don't cancel! 4/4
December 10, 2024 at 12:36 PM
Wrong person, they can't do it either. Hang up, call back, 3rd in queue, finally transferred to the right person & given a direct line - why didnt the app give me this number?! Anyhow started at 9.20am, cancelled appointment at 10.05. & people think we should pay £10 if we don't cancel! 4/4
Reposted by Justine Thompson
Called yesterday twice, navigated the call system to get a message that said "No one can take your call" and the call ended. No message on when this number is answered. Called today, got through in ten mins to the appointment line, but they can't cancel the appointment either, transfers me... 3/4
December 10, 2024 at 12:33 PM
Called yesterday twice, navigated the call system to get a message that said "No one can take your call" and the call ended. No message on when this number is answered. Called today, got through in ten mins to the appointment line, but they can't cancel the appointment either, transfers me... 3/4
Reposted by Justine Thompson
No one asked if i could do that date but there we go. I got the appointment through a bespoke app this hospital uses, i hit the cancel button on the app - a note pops up to says you can't cancel the appointment using the cancel button, you need to call a number 2/4
December 10, 2024 at 12:32 PM
No one asked if i could do that date but there we go. I got the appointment through a bespoke app this hospital uses, i hit the cancel button on the app - a note pops up to says you can't cancel the appointment using the cancel button, you need to call a number 2/4