Are you still there Tuesday?

Yes, the approach for the technical fixing UC is really a great example of how to apply test and learn. What I find interesting is that services are more than the product design. It is in the right approach to take with people with complex needs. In that case, learning from UC is very different.

@jamestplunkett.bsky.social
@bowsy.co.uk
@gavinfreeguard.bsky.social

We can and must share and learn from each other.

Understanding those that use it is good, but those who cannot use it are often in far greater trouble.

Good to highlight inclusion, and digital exclusivity. Local councils who you can only speak to once you have an email, a phone, credit, and the ability to figure out what is going on. Many councils are using this as a barrier to engaging people in need. So many homeless cannot get the help they need

Thats a great question. Who is considering the design of non-digital services which make up the majority of the public sector?